Customer Success Manager Join us at Nayax, a global fintech leader revolutionizing the world of ... Represent Nayax at customer events, training sessions, and industry meetings (occasional travel ...
Customer Success Manager Join us at Nayax, a global fintech leader revolutionizing the world of ... Represent Nayax at customer events, training sessions, and industry meetings (occasional travel ...
Training Program Manager
Jessup, MD · On-site
$63K - $108K/yr
POSITION PURPOSE The Program & Training Manager is responsible for the end-to-end design, delivery ... Global competence SUCCESS LOOKS LIKE * BOLD and related programs produce a strong pipeline of ready ...
Training Program Manager
Jessup, MD · On-site
$63K - $108K/yr
POSITION PURPOSE The Program & Training Manager is responsible for the end-to-end design, delivery ... Global competence SUCCESS LOOKS LIKE * BOLD and related programs produce a strong pipeline of ready ...
Training Program Manager
Jessup, MD · On-site
$63K - $108K/yr
POSITION PURPOSE The Program & Training Manager is responsible for the end-to-end design, delivery ... Global competence SUCCESS LOOKS LIKE * BOLD and related programs produce a strong pipeline of ready ...
Training Program Manager
Jessup, MD · On-site
$63K - $108K/yr
POSITION PURPOSE The Program & Training Manager is responsible for the end-to-end design, delivery ... Global competence SUCCESS LOOKS LIKE * BOLD and related programs produce a strong pipeline of ready ...
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
Customer Success Coordinator
California, MD · Remote
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
Customer Success Coordinator
California, MD · Remote
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
Customer Success Coordinator
California, MD · Remote
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
Customer Success Coordinator
California, MD · Remote
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
Senior Customer Success Manager CORAS is a growth-stage company putting AI-powered decision ... Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ...
Senior Customer Success Manager CORAS is a growth-stage company putting AI-powered decision ... Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ...
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Comprehensive, multi-carrier program for medical, dental and vision benefits * Retirement Benefits ...
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Comprehensive, multi-carrier program for medical, dental and vision benefits * Retirement Benefits ...
Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Ability to articulate VMware's renewal program - Intermediate Other Requirements * Completed ...
Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Ability to articulate VMware's renewal program - Intermediate Other Requirements * Completed ...
Director of Customer Success
Bethesda, MD · On-site
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Comprehensive, multi-carrier program for medical, dental and vision benefits * Retirement Benefits ...
Director of Customer Success
Bethesda, MD · On-site
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Comprehensive, multi-carrier program for medical, dental and vision benefits * Retirement Benefits ...
As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax's most valuable ... Represent Nayax at customer events, training sessions, and industry meetings (occasional travel ...
Quick apply
As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax's most valuable ... Represent Nayax at customer events, training sessions, and industry meetings (occasional travel ...
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
$25 - $26.50/hr
... training support, and building customer relationships. * Ability to follow instructions well and ... Careers with Purpose * World Class Career Development Programs * Focus On Sustainability
New
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Comprehensive, multi-carrier program for medical, dental and vision benefits * Retirement Benefits ...
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Comprehensive, multi-carrier program for medical, dental and vision benefits * Retirement Benefits ...
... high-impact program offices. This is a mission-critical role for someone who thrives at the ... Deliver structured and ad-hoc training to increase confident platform usage. * Drive customer ...
... high-impact program offices. This is a mission-critical role for someone who thrives at the ... Deliver structured and ad-hoc training to increase confident platform usage. * Drive customer ...
... high-impact program offices. This is a mission-critical role for someone who thrives at the ... Deliver structured and ad-hoc training to increase confident platform usage. * Drive customer ...
... high-impact program offices. This is a mission-critical role for someone who thrives at the ... Deliver structured and ad-hoc training to increase confident platform usage. * Drive customer ...
Director of Customer Success
Bethesda, MD · On-site
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Comprehensive, multi-carrier program for medical, dental and vision benefits * Retirement Benefits ...
Director of Customer Success
Bethesda, MD · On-site
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Comprehensive, multi-carrier program for medical, dental and vision benefits * Retirement Benefits ...
As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax's most valuable ... Represent Nayax at customer events, training sessions, and industry meetings (occasional travel ...
As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax's most valuable ... Represent Nayax at customer events, training sessions, and industry meetings (occasional travel ...
As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax's most valuable ... Represent Nayax at customer events, training sessions, and industry meetings (occasional travel ...
As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax's most valuable ... Represent Nayax at customer events, training sessions, and industry meetings (occasional travel ...
Customer Success Training Program information
What is a Customer Success Training Program?
A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are the key skills and qualifications needed to thrive in a Customer Success Training Program?
To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.
What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?
Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.
What is the difference between Customer Success Training Program vs Customer Support Specialist?
| Aspect | Customer Success Training Program | Customer Support Specialist |
|---|---|---|
| Credentials | Often includes certifications in customer success, communication, and product knowledge | Typically requires technical or product-specific knowledge, sometimes certifications in support tools |
| Work Environment | Focuses on proactive customer engagement, onboarding, and retention strategies | Primarily reactive, handling customer inquiries and troubleshooting |
| Industry Usage | Used in SaaS, tech, and service industries to train staff for customer success roles | Common in tech, retail, and service sectors for frontline support |
The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.
What are popular job titles related to Customer Success Training Program jobs in Maryland?
For Customer Success Training Program jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Maryland look for?
The top searched job categories for Customer Success Training Program jobs in Maryland are:
What cities in Maryland are hiring for Customer Success Training Program jobs?
Cities in Maryland with the most Customer Success Training Program job openings:
Job description
Customer Success Manager
Join us at Nayax, a global fintech leader revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worldwide. At Nayax, you'll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. In Oceania, Nayax Energy is our dedicated Electric Vehicle (EV) division, delivering end-to-end cashless payment and management solutions to the fast-growing EV charging market.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax's most valuable customers and distributors. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include:
- Build strong, genuine relationships with customers and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals.
- Keep customers informed about Nayax's future products, services, and innovations.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
What Makes You a Great Fit:
- 3+ years of experience in customer-facing or project management roles.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages:
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
About Nayax
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Hunt Valley, MD, US
Year founded
2005