Customer Success Training Program Jobs in Ohio (NOW HIRING)

Precision eControl is a wholly owned ancillary business of Vorys, that provides integrated solutions to help brands control the sales of their products in the age of eCommerce. We have represented more than 300 brands, including many of the world’s largest companies. Precision eControl’s full scope of services allows us to provide a truly comprehensive approach that delivers unique business value. 

Position Summary:

The Director of Customer Success is a strategic leader responsible for driving long-term customer retention, value realization, and account growth by shaping the vision, strategy, and operational frameworks of the Customer Success team. This role oversees the end-to-end customer lifecycle, partnering cross-functionally to influence product direction, optimize customer experience, and scale processes that improve team efficiency and customer outcomes. The Director leads and develops the Customer Success team, serves as the senior escalation point for high-impact needs, and uses data-driven insights to build scalable programs, playbooks, and best‑practice methodologies that elevate customer satisfaction and support the company’s growth objectives. At this time, candidates who would work in the following states will not be considered for this role: AZ, CA, CO, CT, DE, DC, HI, IL, MA, ME, MI, MD, MN, NV, NJ, NY, RI, VT, and WA.

Essential Functions:

• Lead, mentor, and scale the Customer Success team, providing strategic direction, performance management, and ongoing development to ensure the team is equipped to deliver exceptional customer outcomes at scale.
• Own and oversee the strategic health of key customer segments, ensuring excellence across onboarding, implementation, training, adoption, retention, value realization, and long-term satisfaction.
• Serve as a trusted advisor to customer leadership teams, building strong relationships that deepen product adoption, uncover growth opportunities, and reinforce partnership value.
• Develop, refine, and operationalize Customer Success strategies, methodologies, and best practices, ensuring consistent execution across the customer lifecycle and alignment with company goals.
• Lead data-driven decision making by defining, analyzing, and evolving customer health metrics, feedback loops, and performance dashboards to identify trends, risks, and opportunities.
• Serve as the senior escalation point for complex or high-impact customer needs, guiding teams in proactive problem-solving and cross-functional alignment with Product, Support, and Operations. 
• Continuously optimize the customer journey, identifying inefficiencies, improving processes, and enabling scalable programs, playbooks, and customer education resources.
• Drive cross-functional collaboration across Product, Sales, and Marketing to ensure customer insights influence roadmap decisions, improve customer experience, and support upselling/expansion strategies.
• Ensure seamless coordination across internal teams and external partners, align resources and workflows to meet deadlines and deliver consistent, high-quality customer outcomes.

Knowledge, Skills and Abilities Required:

• Significant leadership experience managing and developing high-performing Customer Success or customer-facing teams, with a track record of driving retention, value realization, and growth
• Strategic thinker with strong executive presence, able to build credibility with senior stakeholders and influence decisions through clear, compelling communication
• Advanced data competency, including the ability to interpret customer, product, and financial data to identify trends, forecast risks/opportunities, and shape strategic initiatives
• Expert at creating and optimizing scalable processes, playbooks, and methodologies that improve team efficiency and customer experience
• Strong cross-functional leadership, with success collaborating across Product, Sales, and Marketing to align on customer needs and drive holistic business outcomes
• Highly skilled communicator (written, verbal, and presentation) with the ability to translate complex concepts for diverse audiences and guide teams through change
• Exceptional project and program management abilities, with capacity to lead complex initiatives, prioritize effectively, and ensure timely, high-quality execution.
• Balanced “big-picture and detail-oriented” approach, combining strategic vision with operational discipline to deliver both innovation and consistency
• Adaptable, proactive leadership style, demonstrating accountability, sound judgment, and the ability to navigate evolving business needs

Education and Experience:

• Bachelor\'s degree in related discipline or combination of equivalent education and experience.
• Bachelor’s degree preferred.
• 7 - 10 years of experience in similar field.
• 5+ years\' experience in account management, customer success or related field preferred. 

The expected pay scale for this position is $145,000.00- $165,000.00 and represents our good faith estimate of the starting rate of pay at the time of posting. The actual compensation offered will depend on factors such as your qualifications, relevant experience, education, work location, and market conditions.

At PeC, we are dedicated to fostering a workplace where employees can succeed both personally and professionally. We offer competitive compensation along with a robust benefits package designed to support your health, well-being, and long-term goals. Our benefits include medical, dental, vision, FSA, life and disability coverage, paid maternity & parental leave, family building resources, identity theft protection, a 401(k) plan, and paid sick, personal and vacation time. Some benefits are provided automatically, while others may be available for voluntary enrollment. You’ll also have access to opportunities for professional growth, work-life balance, and programs that recognize and celebrate your contributions.

Equal Opportunity Employer:

Precision eControl (PeC) does not discriminate in hiring or terms and conditions of employment because of an individual’s sex (including pregnancy, childbirth, and related medical conditions), reproductive health decisions, race, age, religion, national origin, ancestry, color, sexual orientation, gender identity, gender expression, genetic information, marital status, military/veteran status, disability, or any other characteristic protected by local, state or federal law. PeC only hires individuals authorized for employment in the United States. 

Precision eControl is committed to providing reasonable accommodations to qualified individuals in our employment application process unless doing so would constitute an undue hardship. If you need assistance or an accommodation in our employment application process due to a disability; due to a limitation related to, affected by, or arising out of pregnancy, childbirth, or related medical conditions; or due to a sincerely held religious belief, practice, or observance, please contact Julie McDonald, CHRO. Our policy regarding requests for reasonable accommodation applies to all aspects of the hiring process.

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