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Customer Success Jobs in Ohio (NOW HIRING)

ENOSIX, INC.

Customer Success Manager

Cincinnati, OH · On-site

That means our Customer Success team is not a support desk -- it is a strategic engine that drives adoption, retention, and expansion across a technically sophisticated customer base. The Opportunity ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Keyfactor

Customer Success Manager

Independence, OH · On-site

T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color ...

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All JobsCustomer Success JobsCustomer Success Jobs in Ohio

Customer Success information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do customer success jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.

What are the most commonly searched types of Customer Success jobs in Ohio?

The most popular types of Customer Success jobs in Ohio are:

What are popular job titles related to Customer Success jobs in Ohio?

For Customer Success jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Ohio look for?

The top searched job categories for Customer Success jobs in Ohio are:

What cities in Ohio are hiring for Customer Success jobs?

Cities in Ohio with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success Manager

ENOSIX, INC.

Cincinnati, OH • On-site

Full-time

Posted 7 days ago

Job description

Description:

About enosix


enosix is a fast-growing B2B SaaS company that has solved one of enterprise software’s most stubborn problems: real-time, bi-directional integration between SAP and any front-end engagement system. Our pre-built framework eliminates the custom-code headaches that plague manufacturing, distribution, and high-tech companies, giving their sales and service teams instant access to live SAP data — right inside their engagement platforms for Order to Cash.


We work with some of the world’s most complex enterprises and we are growing quickly. That means our Customer Success team is not a support desk — it is a strategic engine that drives adoption, retention, and expansion across a technically sophisticated customer base.


The Opportunity


As a Customer Success Manager at enosix, you will own a portfolio of enterprise accounts and serve as their primary strategic partner from go-live through renewal and beyond. You will be the person customers call when they want to think bigger, not just when something breaks. This is a high-visibility, high-impact role that sits at the intersection of customer satisfaction, product adoption, and revenue growth.


What You’ll Do


Customer Relationship Management

• Build and maintain trusted advisor relationships with executive sponsors, IT leaders, and end users across your book of business.

• Develop a deep understanding of each customer’s business objectives, SAP landscape, and Salesforce environment to deliver tailored guidance.

• Serve as the voice of the customer internally — surfacing insights to Product, Sales, and Engineering to drive roadmap and process improvements.


Customer Success Planning & QBRs

• Build and execute individualized Customer Success Plans tied to each account’s business outcomes, adoption milestones, and expansion potential.

• Lead regular Executive Business Reviews (QBRs) that demonstrate ROI, align on strategic goals, and surface new opportunities.

• Track and report on key health metrics including product adoption, support ticket trends, and engagement scores.


Retention & Expansion

• Own renewal forecasting and execution for your portfolio, targeting 110%+ Net Revenue Retention.

• Proactively identify at-risk accounts through health scoring and early warning signals; develop and execute mitigation plans before issues escalate.

• Partner with Account Executives to identify and qualify expansion opportunities (additional modules, users, or use cases).


Value & Business Case Development

• Quantify and communicate the business impact of enosix for each customer using data, benchmarks, and customer-specific success metrics.

• Prepare and present compelling business cases to customer stakeholders and internal teams that reinforce value and drive growth conversations.

• Translate complex integration and data concepts into clear, accessible language for both technical and non-technical audiences.


Onboarding & Adoption

• Partner with the Implementation team during go-live to ensure a smooth handoff and set customers up for rapid time-to-value.

• Drive feature adoption by educating customers on new capabilities relevant to their specific Order-to-Cash or Quote-to-Cash workflows.

• Create and maintain account-specific playbooks and documentation to support scalable success delivery.


What Success Looks Like

In your first 90 days, you will have met every customer in your portfolio, completed a health assessment on each account, and delivered your first QBR. The CSM team is measure on:

• Net Revenue Retention (NRR)

• Gross Revenue Retention (GRR)

• Gross Renewals Retention

• References

Requirements:

Qualifications


Required

• 3+ years in a customer-facing Customer Success, Account Management, or Strategic Consulting role, ideally within B2B SaaS.

• Proven track record managing complex enterprise accounts with multiple stakeholders and long contract cycles.

• Understanding of SAP — you don’t need to be a functional consultant, but understand what SAP does

• Familiarity with Salesforce (Sales Cloud or Service Cloud) from a user or admin perspective.

• Experience in manufacturing, distribution, or high-tech industries with exposure to Order-to-Cash or Quote-to-Cash processes.

• Strong analytical skills with the ability to build and present data-driven business cases.

• Excellent communication and executive presence — comfortable presenting to C-suite stakeholders.

• Experience using Customer Success platforms (Gainsight, ChurnZero, Totango, or similar).


Nice to Have


• Experience with SAP or Salesforce ISV or SI partner.

• Formal project management training or certification (PMP, CSM, etc.).

• Exposure to integration middleware, iPaaS, or API-based architectures.

• Experience building or managing Success Plans in a structured CS methodology (e.g., CSQL, Gainsight Lifecycle).

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