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Customer Success Associate Jobs in Ohio (NOW HIRING)

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Ohio

Customer Success Associate information

See Ohio salary details

$17.6K

$50.4K

$88.4K

How much do customer success associate jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer success associate in Ohio is $50,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Ohio? The most popular types of Customer Success jobs in Ohio are:
What are popular job titles related to Customer Success Associate jobs in Ohio? For Customer Success Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Ohio look for? The top searched job categories for Customer Success Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Associate jobs? Cities in Ohio with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,378 per year, or $24.2 per hour.

Customer Success Associate

Wauseon Machine & Manufacturing

Wauseon, OH

Other

Posted 6 days ago

Job description

Integrion Automation (formally Wauseon Machine) is currently looking for a full-time, onsite Customer Success Associate located in Wauseon, Ohio. The Customer Success Associate plays a key role in delivering exceptional customer experience by supporting the day-to-day operations of the Customer Success Department. This position coordinates customer service requests, service activities, warranty administration, spare parts, and operational documentation while partnering closely with Sales, Service Operations, Applications, Purchasing, Accounting, and Robotics Automation.

The Customer Success Associate helps create positive customer experience by providing timely communication, coordinating service activities, and ensuring customer needs are handled accurately and efficiently.

Core Responsibilities

Coordinate customer communications regarding service scheduling, technician visits, service timelines, documentation requests, and ongoing service activities while partnering with Robotics Automation and other internal business units as needed.

Serve as the primary point of contact for customer service requests, warranty inquiries, spare parts requests, and general service support while providing timely communication and follow-up.

Coordinate customer communications regarding service scheduling, technician visits, service timelines, documentation requests, and ongoing service activities.

Process spare parts requests from initial customer inquiry through quotation, purchase order receipt, job creation, customer follow-up, and delivery coordination using HubSpot, JobBOSS, and UKG.

Coordinate warranty requests by gathering documentation, tracking progress, communicating with customers, and facilitating internal handoffs for timely resolution.

Enter and maintain accurate customer records, service opportunities, quotations, purchase orders, work orders, and operational documentation within HubSpot and JobBOSS.

Support service job closeout by coordinating customer signoffs, verifying documentation, tracking invoicing readiness, and assisting Accounting with billing preparation.

Maintain service dashboards, reports, workflows, templates, and operational tracking tools to support departmental performance and continuous improvement.

Assist with onboarding new service customers, maintaining customer contact information, scheduling meetings, and supporting other departmental administrative activities.

Identify customer needs and route service or sales opportunities to the appropriate internal teams while promoting a responsive, professional, and positive customer experience.

Preferred Qualifications

2-4 years of experience in customer service, administrative support, sales support, service

coordination, or a related field preferred.

Experience in manufacturing, industrial automation, field service, or a technical environment is a

plus, but not required.

Experience using CRM and ERP systems is preferred; HubSpot and JobBOSS experience is a plus.

Proficiency with Microsoft Office, including Excel, Word, Outlook, PowerPoint, and Teams.

Strong verbal and written communication skills.

Excellent organizational skills and attention to detail.

Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of

customer service.

A positive attitude, willingness to learn, and ability to work collaboratively across multiple d

departments.

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