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Customer Success Associate Jobs in Ohio (NOW HIRING)

Better Talent

Customer Success Specialist

Columbus, OH · Remote

Position Summary The Customer Success Specialist serves as the first point of contact for prospective and current clients across multiple communication channels. Reporting to the Operations Lead ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

New

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

New

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

New

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services ...

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services ...

Hyland

$97K - $112K/yr

Overview Senior Customer Success Manager Location: Remote, USA Work Arrangement: Remote About the Role The Senior Customer Success Manager helps new and existing customers derive the most value from ...

New

BrightEdge

Customer Success Team Manager

Cleveland, OH · On-site

$90K - $140K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Ohio

Customer Success Associate information

See Ohio salary details

$17.6K

$50.4K

$88.4K

How much do customer success associate jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success associate in Ohio is $50,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Ohio? The most popular types of Customer Success jobs in Ohio are:
What are popular job titles related to Customer Success Associate jobs in Ohio? For Customer Success Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Ohio look for? The top searched job categories for Customer Success Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Associate jobs? Cities in Ohio with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Bi-Lingual Customer Success Liaison

Bi-Lingual Customer Success Liaison

Industrial Sorting Services

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

New

Job description

Bi-Lingual Customer Success Liaison
Position Summary
We are seeking a customer-focused, relationship driven Customer Success Liaison to serve as the primary representative between ISS and our customers' Quality organizations. This role is responsible for building strong, lasting partnerships with customer quality teams, maintaining consistent communication, and ensuring exceptional service delivery at locations where ISS provides third-party QA/QC support.
The Customer Success Liaison serves as the voice of the customer within ISS while also representing ISS as a trusted partner. This individual proactively identifies customer needs, resolves concerns, and works closely with Operations and Quality teams to ensure customer expectations are consistently exceeded. Success in this role is built on developing strong relationships, maintaining a visible presence with customers, and identifying opportunities to expand existing partnerships as new projects and needs arise.
Customer Relationship Management
  • Serve as the primary point of contact for assigned customer Quality teams.
  • Build and maintain trusted relationships through regular site visits and ongoing communication.
  • Develop a deep understanding of each customer's quality standards, priorities, and future needs.
  • Act as the liaison between customer stakeholders and internal ISS teams to ensure alignment and responsiveness.
  • Foster long-term partnerships by delivering exceptional service and consistently following through on customer commitments.
Business Growth amp; Customer Success
  • Monitor customer satisfaction and proactively resolve concerns before they impact the relationship.
  • Identify upcoming projects, changing customer needs, and opportunities for ISS to provide additional services.
  • Partner with Operations, Quality, and Sales to support account growth and customer retention.
  • Represent ISS professionally while strengthening relationships that contribute to long-term business success.
What You Bring (Required Qualifications)
  • Minimum 1 year of recent recruiting experience.
  • Proficiency in English and Spanish
  • Excellent communication and relationship-building skills.
  • Experience in customer success, account management, client services, staffing, quality services, or a related field preferred.
  • Highly effective organizational and planning skills, with the ability to manage multiple projects, shifting priorities, and tight deadlines
  • Analytical mindset with experience interpreting data and performance metrics.
  • Ability to collaborate effectively across multiple departments.
  • Strong problem-solving skills and a proactive approach to customer service.
  • Proficiency with Microsoft Office and CRM platforms.
  • Strong written and verbal communication skills, with the ability to clearly direct teams and professionally interact with customers and management.
Physical Requirements
  • Ability to pass a near-vision assessment
  • Stand for extended periods on various surfaces
  • Frequent bending and repetitive hand movements
  • Lift up to 50 lbs. regularly (occasionally more)
Compensation amp; Benefits
  • Benefits: Medical, Dental, Vision, Life Insurance, Short-Term Disability
  • Retirement: 401(k) plan
  • Paid Time Off: Competitive policy

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