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Customer Success Associate Jobs in Ohio (NOW HIRING)

Gordon Flesch Company

Client Success Associate

Dublin, OH · On-site

$27.50 - $30/hr

They will support the customers to drive satisfaction, retention and growth within the account ... Help develop and execute customer success plans tailored to each client's goals and business ...

Gordon Flesch Company

Client Success Associate

Dublin, OH · On-site

$27.50 - $30/hr

They will support the customers to drive satisfaction, retention and growth within the account ... Help develop and execute customer success plans tailored to each client's goals and business ...

Hyland

AVP, Customer Success

Westlake, OH · On-site

AVP, Customer Success Job ID 2026-14264 # of Openings 1 Job Locations Westlake OH Additional Locations US-Westlake | US-Westlake Category Customer Success & Operations Overview Assistant Vice ...

BOLD PENGUIN

Manager, Customer Success

Dublin, OH · On-site

YOUR ROLE As Manager, Customer Success you will lead a team of Customer Success Managers in providing an unparalleled customer experience, helping them to foster long-term relationships with clients ...

New

C Square

Customer Success Manager

Lewis Center, OH · On-site

Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...

New

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$95K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Cyxtera

Customer Success Manager

Lewis Center, OH · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

3E

Customer Success Manager

Cleveland, OH · Remote

$78K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...

Verint Systems

Customer Success Manager

Columbus, OH · On-site

Overview of Job Function The Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Ohio

Customer Success Associate information

See Ohio salary details

$17.6K

$50.4K

$88.4K

How much do customer success associate jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success associate in Ohio is $50,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Ohio? The most popular types of Customer Success jobs in Ohio are:
What are popular job titles related to Customer Success Associate jobs in Ohio? For Customer Success Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Ohio look for? The top searched job categories for Customer Success Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Associate jobs? Cities in Ohio with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Ohio as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $50,378 per year, or $24.2 per hour.

Client Success Associate

Gordon Flesch Company

Dublin, OH • On-site

$27.50 - $30/hr

Other

Posted 9 days ago

Gordon Flesch Company rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

47th of 221 rated it services

Job description

Job Purpose
This role will serve as a trusted advisor to our top customers and assist our Major Account Executive to drive maximum value from our solution and achieve their desired outcomes. They will support the customers to drive satisfaction, retention and growth within the account.
Responsibilities
  • Provide continuous training to ensure high early adoption of products and services.
  • Build and maintain strong, long-term relationship with key stakeholders across customer accounts to align strategic goals between GFC and customers.
  • Serve as a point of escalation for customer concerns, ensuring timely and effective resolution.
  • Act as a liaison by coordinating and facilitating discussions with internal departments.
  • Help develop and execute customer success plans tailored to each client's goals and business objectives.
  • Provide regular updates to internal teams on customer status, feedback, and opportunities for improvement.
  • Participate in internal and external client meetings, including preparation and follow-up.
  • Conduct walkthroughs of customer sites to identify potential growth opportunities.
  • Ensure accurate documentation of sales activities in CRM systems including meeting notes.
  • Help promote company events to current and prospective customers.
  • Continuously learn and stay current on GFC's technology solutions.
  • Assist with budget planning and account reviews, including data gathering and presentation.
  • Miscellaneous job duties as assigned.
Requirements
  • High school diploma or equivalent.
  • Advanced skill in Microsoft Excel
  • Valid driver's license and appropriate auto insurance as dictated by state requirements.
  • Ability to promote ideas and work constructively across various departments.
  • Exceptional analytical skills and problem-solving abilities
  • Proficient with Microsoft Office applications, including Word, , and Outlook.
  • Ability to compare data from a variety of sources for accuracy and completeness.
  • Possess a professional attitude with an ability to interact well with others.
  • Strong customer service orientation.
  • Ability to work in a team environment and interact in a consistent, positive manner.
  • Excellent verbal and written communication skills.
  • Ability to multi-task while maintaining strong attention to detail.
Preferred Qualifications (if applicable)
  • Associate degree or equivalent experience.
  • Experience generating and converting business leads.
  • Proven track record of delivering excellent customer service.
  • Self-motivated with a desire to grow into a sales professional.
  • Interest in business technology solutions.

The hourly rate for this position is $27.50 - $30.00
Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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