ZipRecruiter

Log In

1

Customer Success Associate Jobs in Ohio (NOW HIRING)

BrightEdge

Customer Success Team Manager

Cleveland, OH · On-site

$90K - $140K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services ...

BrightEdge

Customer Success Team Manager

Cleveland, OH

$90K - $140K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

New

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

New

Lamb Weston

Customer Success Rep 1

New Hampshire, OH

Customer Success Rep 1 Location: Statewide Multi Use, VA Job Requisition ID: Req-271219 Time Type: Full time About Lamb Weston You've probably enjoyed our fries without even knowing it! As a leading ...

New

RELX

Customer Success Consultant- CaseMap

Dayton, OH

$78K - $131K/yr

Do you enjoy building relationships, delivering impactful training, and driving long-term customer success? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 ...

LexisNexis

Customer Success Consultant- CaseMap

Dayton, OH · On-site

$78K - $131K/yr

Do you enjoy building relationships, delivering impactful training, and driving long-term customer success? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 ...

Lambweston

Customer Success Rep 1

New Hampshire, OH

Customer Success Rep 1 Location: Statewide Multi Use, VA Job Requisition ID: Req-271219 Time Type: Full time About Lamb Weston You've probably enjoyed our fries without even knowing it! As a leading ...

New

Lambweston

Customer Success Rep 1

Delaware, OH · On-site

Customer Success Rep 1 Location: Statewide Multi Use, VA Job Requisition ID: Req-271219 Time Type: Full time About Lamb Weston You've probably enjoyed our fries without even knowing it! As a leading ...

New

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Ohio

Customer Success Associate information

See Ohio salary details

$17.6K

$50.4K

$88.4K

How much do customer success associate jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer success associate in Ohio is $50,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Ohio? The most popular types of Customer Success jobs in Ohio are:
What are popular job titles related to Customer Success Associate jobs in Ohio? For Customer Success Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Ohio look for? The top searched job categories for Customer Success Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Associate jobs? Cities in Ohio with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Customer Success Team Manager

Customer Success Team Manager

BrightEdge

Cleveland, OH • On-site

$90K - $140K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

Shape the future of Search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
We're looking for a Manager to lead our Digital Customer Success team, focused on driving impact for BrightEdge's enterprise customers. You'll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world-class customer experiences.
If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win - this is the role for you.
How you'll spend your time:
  • Lead and grow a team of CSMs - hiring, onboarding, and developing top talent.
  • Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support
  • Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes.
  • Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.
  • Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers' needs and insights shape the future of BrightEdge.
  • Be a hands-on leader: Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities.

We're excited about you if you have:
  • 5+ years of experience in customer-facing roles, with at least 3+ years managing teams.
  • A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
  • A proven track record of developing talent and building high-performing, customer-obsessed teams.
  • Experience managing complex customer programs or integrations across multiple business functions.
  • Excellent communication and storytelling skills - you know how to tailor a message for executives, marketers, and technical teams alike.
  • A curious, data-driven mindset and a passion for solving marketing problems through technology.
  • Bachelor's degree required

Benefits:
  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • 15-23 days PTO depending on tenure plus 10 paid holidays
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
  • Discounted gym membership and fitness benefits
  • No or low cost therapy and professional coaching sessions through Spring Health
  • 4-6 weeks fully paid parental leave
  • Pet wellness and insurance plans to keep your furry family healthy

$90,000 - $140,000 a year
This role offers a base salary plus a quarterly performance bonus. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, and other job-related factors.
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.

Apply