ZipRecruiter

Log In

1

Customer Success Associate Jobs in Springboro, OH

RELX

Customer Success Consultant- CaseMap

Dayton, OH

$78K - $131K/yr

Do you enjoy building relationships, delivering impactful training, and driving long-term customer success? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 ...

LexisNexis

Customer Success Consultant- CaseMap

Dayton, OH · On-site

$78K - $131K/yr

Do you enjoy building relationships, delivering impactful training, and driving long-term customer success? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Springboro, OH

Customer Success Associate information

See Springboro, OH salary details

$16.3K

$46.7K

$82K

How much do customer success associate jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success associate in Springboro, OH is $46,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $57,800.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Springboro, OH? The most popular types of Customer Success jobs in Springboro, OH are:
What are popular job titles related to Customer Success Associate jobs in Springboro, OH? For Customer Success Associate jobs in Springboro, OH, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Springboro, OH look for? The top searched job categories for Customer Success Associate jobs in Springboro, OH are:
What cities near Springboro, OH are hiring for Customer Success Associate jobs? Cities near Springboro, OH with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Springboro, OH as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,723 per year, or $22.5 per hour.

[US] Customer Success Associate

Benchmark Gensuite

Mason, OH • On-site

Full-time

Re-posted 24 days ago

Job description

Customer Success Associate
Full Time
Cincinnati, OH
Innovate with Benchmark Gensuite as a Customer Success Associate
Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.
Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses' sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives.
Benchmark Gensuite Benefits
At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly recognize and reward excellent performers. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.
About Benchmark Gensuite...
Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform-locally, globally and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.
Job Overview
We are seeking a customer-focused Customer Success Associate to join our team and help drive satisfaction and growth across our existing customer portfolio. In this entry-level role, you will be responsible for building and nurturing strong customer relationships, identifying opportunities for deeper engagement, and ensuring a positive experience throughout the customer journey. The ideal candidate will have a strong interest in Customer Services, Relationship Management, or Account Management, with a genuine passion for helping customers succeed. This position requires strong communication skills, the ability to manage multiple priorities, and a willingness to travel occasionally for on-site customer meetings. If you're adaptable, empathetic, and eager to grow your career in customer success while working with SaaS solutions, we encourage you to apply.
Responsibilities:
  • Drive customer satisfaction and growth among a portfolio of our existing customers.
  • Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
  • Design, plan, and coordinate program activities to help drive program success and participation.
  • Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
  • Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
  • Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
  • Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
  • Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
  • Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills and Qualifications:
  • Bachelor's degree required.
  • Strong interest in building a career in Customer Success, Strategic Relationship Management (SRM), or Account Management with a demonstrated eagerness to learn and grow in these areas.
  • Internship experience in this or a related field is a plus.
  • Proficiency with Microsoft Office Suite, including Excel and PowerPoint, is required.
  • Ability to be flexible and adaptable.
  • Ability to prioritize, execute projects, and manage time effectively.
  • Empathetic, customer-first attitude.
  • Experience with SaaS, preferred.
  • Strong communication and interpersonal skills to effectively interact with customers and colleagues.
  • Ability to work independently and as part of a team.
  • Willingness to adapt to changing schedules and environments.

Travel Requirements:
  • Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show. Team members may need to assist with setting up the booth or marketing materials for a conference/trade show.
  • Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy.

Questions about the position? Please contact our HR Team, at jobs@benchmarkdigital.com.
#LI-Hybrid

Apply