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Customer Success Jobs in Ohio (NOW HIRING)

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color ...

SmartBill Corp

Customer Success Manager

Columbus, OH · On-site

$120 - $150/hr

... success frameworks including onboarding, engagement, adoption, and renewal strategies Partner with leadership to ensure the voice of the customer influences product and service improvements Metrics ...

IT-HAUS GmbH

$73.95 - $102.39/hr

Als Customer Success Manager (m/w/d) bist Du die zentrale Schnittstelle zwischen unseren Kunden und den Teams der IT-HAUS Solutions & Services Organisation. Dabei behältst Du jederzeit den ...

Narratize Inc.

Customer Success Manager

Cincinnati, OH · On-site

$75 - $90/hr

Lead ongoing success check-ins with a structured, proactive cadence * Deeply understand each customer's NPD processes and goals and translate them into measurable success plans tied to platform ...

Drips

Director, Customer Success

Cleveland, OH · On-site

About Drips Drips helps organizations build stronger customer and member relationships through ... J ob Overview The Director, Client Success is a senior leader responsible for the strategic ...

Everseen

Customer Success Analyst

Cincinnati, OH · On-site

The Role TheCustomer Success Analystis a high-impact, customer-facing team member dedicated to ensuring our clients' end-users confidently adopt and realize maximum value from our Vision AI solutions.

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

What's the Opportunity The Customer Success Team Lead is a strategic, hands-on role responsible for managing and guiding a team of Customer Success Managers (CSMs). This position plays a vital role ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

BrightEdge

Customer Success Manager, Agency

Cleveland, OH · On-site

$90K - $110K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services ...

BrightEdge

Customer Success Manager, Agency

Cleveland, OH · On-site

$90K - $110K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services ...

BrightEdge

Customer Success Manager, Agency

Cleveland, OH · On-site

$90K - $120K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Jobs in Ohio

Customer Success information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do customer success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Ohio?

The most popular types of Customer Success jobs in Ohio are:

What are popular job titles related to Customer Success jobs in Ohio?

For Customer Success jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Ohio look for?

The top searched job categories for Customer Success jobs in Ohio are:

What cities in Ohio are hiring for Customer Success jobs?

Cities in Ohio with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Ohio as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success Associate

McQuade Organization

Columbus, OH

Full-time

Re-posted 10 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Apply