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Customer Success Operations Manager Jobs in Ohio

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Contribute to strategic projects aimed at improving the customer experience, account management practices, and scaling customer success operations. * Actively participate in developing customer ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Ohio

Customer Success Operations Manager information

See Ohio salary details

$42.3K

$117.6K

$128.8K

How much do customer success operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success operations manager in Ohio is $117,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,400.00 and $127,400.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Ohio?

For Customer Success Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Ohio look for?

The top searched job categories for Customer Success Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Operations Manager jobs?

Cities in Ohio with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $117,580 per year, or $56.5 per hour.

Customer Success (Operations) Manager

Columbus, OH

HHAeXchange
Software Development • 51 - 200 employees
Learn more about HHAeXchangeexternal

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residing in or around Columbus, Ohio to support a Columbus client with frequent travel. 

This role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.

The Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work. 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties
  • Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market.
  • Ensure client retention through delivery of exceptional service and support.
  • Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution.
  • Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals.
  • Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership.
  • Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews.
  • Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives.
  • Lead tailored product demonstrations to show the value of additional HHAeXchange solutions.
  • Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required.
  • Collaborate with the sales team to identify and grow opportunities within the market.
  • Address gaps in implementation, services, support and or/client needs.
  • Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. 
Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
  • Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
  • Bachelor's degree required
  • 3+ years of client service experience required
  • Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred
  • Experience with a partner ecosystem preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Strong client relationship management skills with the ability to creatively solve problems to meet client needs
  • Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment
  • Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
  • Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
  • Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
  • Proficiency in Salesforce and MS Office Suite
  • Negotiation skills at all management levels with a high measure of authority in critical situations.
  • Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders
  • Strong problem-solving and analytical skills
  • Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
  • Passion for customer satisfaction with a great desire to succeed
The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
 
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
 
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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