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Customer Success Associate Remote Jobs in Ohio (NOW HIRING)

Drips

Senior Product Manager

Cleveland, OH

$122K - $162K/yr

... Customer Success, Sales, Data Analytics, and AI/ML. This is a fully remote role, working with fully remote teams. Leading and influencing across departments in a distributed environment is a key ...

Drips

Senior Product Manager

Cleveland, OH · On-site +1

$122K - $162K/yr

... Customer Success, Sales, Data Analytics, and AI/ML. This is a fully remote role, working with fully remote teams. Leading and influencing across departments in a distributed environment is a key ...

AO Globe Life

Remote Client Benefits Associate

Toledo, OH · Remote

$90K - $119K/yr

Position Overview AO Globe Life is looking for a Remote Client Benefits Associate to help clients ... Strong listening and customer-service abilities * Detail-oriented and organized * Comfortable with ...

Alteryx

Strategic Account Executive

New Hampshire, OH · On-site +1

$280K - $310K/yr

... Customer Success and more to progress opportunities. Responsibilities: * Providing Account ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

Alteryx

Strategic Account Executive

New Hampshire, OH · On-site +1

$280K - $310K/yr

... Customer Success and more to progress opportunities. Responsibilities: * Providing Account ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

Liveops

Remote Customer Service Representative

Toledo, OH · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Ohio

Customer Success Associate Remote information

See Ohio salary details

$17.6K

$50.4K

$88.4K

How much do customer success associate remote jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success associate remote in Ohio is $50,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are popular job titles related to Customer Success Associate Remote jobs in Ohio?

For Customer Success Associate Remote jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Ohio look for?

The top searched job categories for Customer Success Associate Remote jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Associate Remote jobs?

Cities in Ohio with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $50,378 per year, or $24.2 per hour.

Senior Product Manager

Drips

Cleveland, OH

$122K - $162K/yr

Full-time

Posted 21 days ago

Job description

ABOUT DRIPS
Drips is a conversational AI platform that helps enterprise brands and their partners have smarter, more human conversations with customers, at scale. We operate at the intersection of AI, messaging, and revenue-generating outcomes for some of the largest companies in the country.
ABOUT THE ROLE
We are hiring a dynamic Senior Product Manager to join our Product team. This is an individual contributor role, reporting directly to the VP of Product & Engineering, and you will work across every department, including Engineering, Operations, Customer Success, Sales, Data Analytics, and AI/ML.
This is a fully remote role, working with fully remote teams. Leading and influencing across departments in a distributed environment is a key experience to success in this role.
WHAT YOU WILL OWN
  • End-to-end delivery of product initiatives across multiple domains simultaneously
  • Writing clear, detailed PRDs and functional specs independently, utilizing AI-first workflows at every step along the way
  • Customer and stakeholder discovery, translating messy real-world requirements into scoped, buildable features
  • Owning relationships with external vendors and integration partners from evaluation through go-live
  • Regular communication with exec leadership, including presenting roadmap and status updates with confidence and precision
  • Working hands-on with AI and automation tooling to shape, validate, and accelerate product decisions, including defining requirements for LLM-based features and continually evolving your own workflows and tools to fit the problem in front of you
  • Querying and evaluating data directly to inform decisions and validate outcomes
  • Gaining consensus across Engineering, Customer Success, Sales, and AI/ML without losing momentum

WHAT SUCCESS LOOKS LIKE
  • Product initiatives ship on a predictable cadence, with scope and tradeoffs understood by everyone involved before work starts
  • Customer and stakeholder input is translated into decisions, not just captured
  • Exec leadership has an accurate, current picture of the roadmap and can trust the status they hear
  • Cross-functional partners in Engineering, Customer Success, Sales, and AI/ML see Product as a source of momentum, not a bottleneck

WHO WE ARE
  • A true polyglot. You can write a PRD in the morning, jump on a customer call in the afternoon, and review an API spec before end of day
  • As comfortable analyzing complex data as you are presenting a strategic roadmap to leadership
  • At home in ambiguity. You do not need process handed to you, and you build what is missing rather than waiting for it
  • You treat unfinished problems as opportunities rather than blockers
  • AI-first in how you work. You reach for AI tooling by default and keep reshaping your workflow and toolset as the work and the tools change
  • A deliberate remote collaborator. You over-communicate by default and build trust across departments and time zones without needing a room

WHAT WE ARE LOOKING FOR
REQUIRED
  • 7+ years of product management experience in B2B SaaS or high-growth startup environments
  • Proven track record in delivery-heavy roles where you shipped product, not just planned it
  • Hands-on experience with AI/ML products, conversational AI, NLP, or messaging platforms
  • API and integration fluency, you understand how systems connect and can own the details
  • SQL proficiency, you're comfortable pulling your own data rather than waiting on analysts
  • An AI-first way of working, you use AI tooling to accelerate your own output without sacrificing quality or judgment, and you actively evolve your workflows and tools as your needs change
  • Demonstrated ability to manage external vendor and partner relationships end-to-end
  • Strong written communication, your specs and updates are clear the first time
  • Proven success leading cross-functional work in a fully remote, distributed organization, building alignment across departments without relying on in-person proximity

STRONG PLUS
  • Prior experience in a product-adjacent role, including engineering, implementation, sales, or customer success
  • Enough technical fluency to read and reason about code in an AI-assisted development environment, so you can ask sharper questions and pressure-test scope with Engineering
  • Interest in prototyping directly to validate an idea or communicate intent faster than a spec can. This is a product role, not an engineering role, you will not be assigned production development work or carry engineering deliverables
  • Background spanning both enterprise and startup contexts
  • Experience building product for enterprise healthcare, particularly with insurance payers, and familiarity with the compliance and regulatory constraints that come with it

COVER LETTER REQUIREMENT
Please include a cover letter with your application, limited to 250 words or fewer.
In your cover letter, tell us which Drips Core Value you believe you would embody most strongly and why. We're interested in understanding how that value shows up in the way you work, collaborate, and approach challenges.
Our Core Values can be found on the Drips website for you to review before submitting your application.

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