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Success Manager Jobs in Ohio (NOW HIRING)

Fire Fighter Sales & Service Co.

OH · On-site

$80 - $120/hr

Job Summary The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer ...

CDK

Customer Success Manager

New Hampshire, OH · On-site

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

84.51 ̊

Client Success Manager

Cincinnati, OH · On-site

84.51° is a retail data science, insights and media company focused on driving shopper-centric experiences for Kroger and other brands. Sr. Client Success Manager - Activation leads strategic ...

84.51 ̊

Client Success Manager

Cincinnati, OH · On-site

84.51° is a retail data science, insights and media company focused on driving shopper-centric experiences for Kroger and other brands. Sr. Client Success Manager - Activation leads strategic ...

Logically, Inc.

Customer Success Manager

Dublin, OH · Hybrid

The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer ...

Eaton Plc

Customer Success Manager

Beachwood, OH · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...

CompuGroup Medical

$68.51 - $102.76/hr

## Customer Success Manager (m/w/d)Applylocations: Koblenz: Osnabrück: Hannovertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR109661Als führendes Unternehmen im Bereich ...

FACT-Finder

$85.64 - $125.60/hr

Strategisches Customer Success Management für ein definiertes Portfolio nationaler und internationaler Bestandskunden - mit klarem Fokus auf Adoption, Value Realization und langfristige ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

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Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are the most commonly searched types of Success jobs in Ohio?

The most popular types of Success jobs in Ohio are:

What are popular job titles related to Success Manager jobs in Ohio?

For Success Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Ohio look for?

The top searched job categories for Success Manager jobs in Ohio are:

What cities in Ohio are hiring for Success Manager jobs?

Cities in Ohio with the most Success Manager job openings:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success Manager

OH • On-site

Fire Fighter Sales & Service Co.
Fire Protection • 11 - 50 employees
Learn more about Fire Fighter Sales & Service Co.external

$80 - $120/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Details

Job Location: Vast Enterprises Inc - Cranberry Township, PA 16066
Position Type: Full Time
Education Level: 4 Year Degree
Travel Percentage: Up to 50%
Job Shift: Day
Job Category: Customer Service

Position Overview

We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines Technology's largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.

Job Summary

The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data‑driven insights, technology recommendations, and actionable plans that support customer goals.

Key Responsibilities
  • Serve as the primary strategic advisor for an assigned portfolio of top‑tier and complex clients.
  • Develop executive‑level relationships and maintain a deep understanding of customer business objectives, technology environments, and success metrics.
  • Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
  • Create and execute customer success plans that drive retention, satisfaction, adoption, and long‑term partnership growth.
  • Act as the voice of the customer by proactively identifying risks, addressing concerns, and coordinating internal resources to ensure successful outcomes.
  • Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management teams to align services with customer goals.
  • Analyze customer health, service trends, project performance, and business outcomes to recommend improvements and strategic initiatives.
  • Support customer retention and growth through consultative planning and trusted‑advisor relationships.
Required Qualifications
  • Bachelor's Degree in Business, Information Technology, or a related field, or equivalent experience in lieu of a degree.
  • Minimum of 5 years of customer service, customer success, account management, or IT‑related experience required.
  • Minimum of 3 years in a customer‑facing role managing client relationships required.
  • Strong technical acumen and the ability to discuss infrastructure, cloud, cybersecurity, networking, and managed IT services.
  • Experience presenting to executive stakeholders and facilitating business discussions.
  • Excellent communication, organizational, analytical, and problem‑solving skills.
Preferred Qualifications
  • Experience working within an MSP, technology consulting, or IT services organization.
  • ITIL, Customer Success, Project Management, or related certifications.
  • Experience with CRM, ConnectWise PSA, reporting, and business intelligence platforms.
  • Proven success managing strategic client relationships with enterprise or mid‑market organizations.
Benefits
  • Medical, dental, and vision insurance plans.
  • Company‑paid life insurance and long‑term disability coverage.
  • Optional supplemental benefits.
  • Paid time off (PTO) starting in your first year of employment.
  • Seven (7) paid holidays annually.
  • 401(k) plan with safe harbor match, including both traditional and Roth options.
  • Business casual office environment.
  • Employee referral program with bonus opportunities.

Direct Applicants Only - No Third‑Party Recruiters-

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