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Customer Success Supervisor Jobs (NOW HIRING)

Truly Good Foods

Customer Success Supervisor

Lithia Springs, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Supervisor Application Deadline: 30 October 2026 Department: Sales Employment Type: Full Time Location: Atlanta Description The Customer Success Supervisor ensures our customers not ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track ...

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All JobsCustomer Success Supervisor Jobs

Customer Success Supervisor information

See salary details

$32.5K

$83.1K

$140K

How much do customer success supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success supervisor in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

How does a customer success supervisor balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What is a customer success supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

More about Customer Success Supervisor jobs

What cities are hiring for Customer Success Supervisor jobs?

Cities with the most Customer Success Supervisor job openings:

What states have the most Customer Success Supervisor jobs?

States with the most job openings for Customer Success Supervisor jobs include:

What job categories do people searching Customer Success Supervisor jobs look for?

The top searched job categories for Customer Success Supervisor jobs are:

Customer Success Supervisor jobs near you
Infographic showing various Customer Success Supervisor job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Supervisor

Hallmark Health Care Solutions

Dallas, TX • On-site

$70K - $78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Customer Success Supervisor
Department: Physician Enterprise Support
Employment Type: Full Time
Location: Dallas Office
Reporting To: Harini Betha
Compensation: $70,000 - $78,000 / year
Description
At Hallmark Health Care Solutions, what we do and how we do it go hand in hand. We bring a relentless focus to both our products and our people-grounded in curiosity, a bias for action, accountability and ownership, strong judgment, and a willingness to challenge the status quo in pursuit of better outcomes.
Hallmark Health Care Solutions is led by passionate experts with an average of 20+ years' experience in IT, nursing, process engineering, finance, and healthcare. We are committed to strengthening communities by producing technologies, support services, and thought leadership that tangibly improve patient care and community health outcomes.
Hallmark Healthcare Solutions, Inc. (HHCS) is seeking a Customer Success Supervisor to lead the post-go-live support of our Physician Enterprise Suite. The Customer Success Supervisor serves as a client relationship owner, team coach, operational leader, and senior escalation point for complex compensation, data, reporting, calculation, and system configuration issues.
What You'll Do
Responsibilities include:
  • Develop and maintain a complete understanding of the Physician Enterprise solutions, including system functionality, data flows, reporting, configuration, and calculation logic.
  • Supervise, coach, and support Customer Success Specialists, providing guidance on prioritization, issue resolution, client communication, and performance.
  • Manage the transition and handoff of clients from Implementation to Customer Success, ensuring all requirements, configurations, documentation, and outstanding issues are clearly communicated.
  • Provide hands-on support by troubleshooting client-reported issues related to provider compensation calculations, data accuracy, reporting, and system configuration.
  • Investigate discrepancies, validate data and calculation results, perform root cause analysis, and recommend corrective and preventive solutions.
  • Monitor team workloads, support request volumes, issue aging, and compliance with established service-level agreements.
  • Build and maintain strong relationships with client stakeholders and lead regular client check-ins and operational reviews.
  • Coordinate with Project Management, Business Analysis, Product, Engineering, Quality Assurance, and Implementation teams to resolve complex issues.
  • Participate in User Acceptance Testing, regression testing, release validation, and post-release support.
  • Ensure support cases, client decisions, project plans, resolutions, and recurring issues are documented accurately and timely.
  • Identify customer health risks, recurring issues, and process improvement opportunities, and take proactive action to prevent escalations.
  • Support customer satisfaction, retention, and renewal readiness through proactive engagement and effective issue management.
  • Provide backup coverage and perform Customer Success Specialist responsibilities when business needs are required.

What We're Looking For
  • Bachelor's degree in business, Healthcare Administration, Finance, Accounting, Information Systems, or a related field preferred.
  • Minimum of 5 years of experience in customer success, client support or implementation in the provider compensation, or healthcare finance space.
  • Previous experience supervising, coaching, mentoring, or leading team members.
  • Strong understanding of provider compensation methodologies, data validation, reporting, and calculation processes.
  • Strong analytical and problem-solving skills with the ability to investigate complex data and system issues.
  • Experience managing multiple clients, priorities, deadlines, and escalations in a fast-paced environment.
  • Strong attention to detail, organizational skills, and follow-through.
  • Excellent written and verbal communication skills with a client-focused approach.
  • Proficiency in Microsoft Excel, Word, PowerPoint, and project or support-management tools.
  • Ability to work independently and collaborate effectively across departments.

The Perks
  • Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled
  • $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan
  • Unlimited Paid Time Off
  • Pre-Tax and Roth 401(K) Retirement Options
  • On-Site Gym, Free Parking, and Provided Lunches 3 Times per Week in the Dallas Office!

Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. HHCS reserves the right to amend the job description, duties or qualifications based on company needs.
By applying to Hallmark Health Care Solutions, your application and all supplemental information is subject to our Privacy Policy. When clicking "Apply", you will be redirected to our Applicant Tracking System, Pinpoint.

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