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Customer Success Supervisor Jobs (NOW HIRING)

IncentFit

Customer Success Supervisor

Philadelphia, PA · On-site

$80K - $95K/yr

The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · On-site

$80K - $95K/yr

The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · Remote

$80K - $95K/yr

The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and ...

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All JobsCustomer Success Supervisor Jobs

Customer Success Supervisor information

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$32.5K

$83.1K

$140K

How much do customer success supervisor jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer success supervisor in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

Do CSMs make good money?

Customer Success Supervisors typically earn a competitive salary that varies by industry, location, and experience level. They often receive additional compensation such as bonuses or commissions, especially in sales-oriented environments, and may benefit from certifications or advanced skills in customer relationship management tools. Overall, the role can offer a solid income with opportunities for growth.

How does a Customer Success Supervisor typically balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What is a Customer Success Supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

What is a CSM salary?

A Customer Success Supervisor (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Salaries often include benefits such as bonuses, health insurance, and professional development opportunities, with some roles requiring knowledge of CRM tools and customer management skills.

Is being a Customer Success Supervisor stressful?

Customer Success Supervisors often face stress due to managing client relationships, meeting performance targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to work under pressure, which can contribute to job-related stress levels.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs), as their role involves complex interpersonal skills, relationship building, and understanding customer needs that are difficult for AI to replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and personalized customer interactions. The role of a CSM will evolve to incorporate AI technologies, but human judgment and empathy remain essential components of customer success.
More about Customer Success Supervisor jobs
What cities are hiring for Customer Success Supervisor jobs? Cities with the most Customer Success Supervisor job openings:
What states have the most Customer Success Supervisor jobs? States with the most job openings for Customer Success Supervisor jobs include:
What job categories do people searching Customer Success Supervisor jobs look for? The top searched job categories for Customer Success Supervisor jobs are:
Customer Success Supervisor jobs near you
Infographic showing various Customer Success Supervisor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Supervisor

Customer Success Supervisor

IncentFit

Philadelphia, PA • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Who We Are

We believe a company's employees are its greatest asset, and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives. Founded in 2013, we serve 200 clients across diverse industries—from financial firms to public universities—and help over 250K users make healthier choices year-round.

We are a growing team of smart, talented people who are driven by technology and passionate about work/life balance.

The Role

We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track record in B2B SaaS, specifically focusing on guiding a team to manage account implementation and ongoing client satisfaction. As a people-focused manager, you will lead, mentor, and guide our team to ensure our 200+ clients receive outstanding service, resolve disputes effectively, and achieve their long-term wellness goals while remaining satisfied with our platform.

What You’ll Do
  • Lead and Mentor: Guide the account management team with empathy, helping them develop the "soft skills" needed for high-stakes client communication.
  • Drive Client Satisfaction: Establish and track departmental KPIs focused on client retention, Net Promoter Scores, and overall satisfaction. Create individual goals for team members focused on client retention; then track progress and celebrate successes.
  • Manage the Lifecycle: Oversee the transition from initial account implementation to long-term partnership, ensuring a smooth and consistent client experience.
  • Proactively Cultivate Growth: Coach and mentor team members on identifying organic expansion opportunities, guiding them to effectively navigate upsales that provide additional value to our clients.
  • Advocate for Clients: Act as a skillful bridge between your team and the product department, advocating for feature requests and platform improvements based on client feedback.
  • Strategic Consulting: Become a platform expert to advise your team on how to make high-value recommendations that help clients reach their wellness goals.
  • Project Management: Manage long-term departmental projects, ensuring all stakeholders are informed and consulted.
  • Collaborate: Foster a supportive environment where you jump in to help the team whenever needed.
  • Process Improvement: Continuously refine the account management workflow to reduce friction and improve the "white-glove" service experience.

Requirements

What You’ll Bring
  • SaaS Expertise: At least 5 years of experience in a B2B SaaS role specifically focused on account management or client success.
  • Proven Leadership: At least 3 years in a full-time leadership role, with a focus on coaching team members to hit retention and growth targets.
  • Full Operational Ownership: You are ready to take the helm for your team, taking full accountability for the department's direction and success.
  • Thrive on Challenges: A motivated mindset that seeks to be challenged on a daily basis and proactively approaches problem-solving.
  • Relationship Management: A passion for building inter-departmental bridges to ensure client needs are met across the entire organization.
  • Business Acumen: A quick grasp of client business goals and the ability to translate technical platform features into ROI for wellness stakeholders.
  • Communication Mastery: Exceptional Skillful communication skills, particularly in translating technical system knowledge into clear, actionable advice for clients.
  • Data-Driven Mindset: Comfortable using data visualization and reporting tools to identify at-risk accounts and make informed decisions on retention strategies.
  • Empathetic Leadership: A commitment to fostering a collaborative environment where team success is prioritized over micromanagement.

Benefits

  • Compensation: $80,000 – $95,000 per year, dependent on experience.
  • Financial Growth: Quarterly Profit Share Disbursements based on business performance and a 401k with company match.
  • Wellness: A program with up to $750 annual incentives (we use our own product!).
  • Health: Heavily subsidized medical/dental/vision plans, plus a $500 company contribution for any HSA medical plan.
  • Flexibility: 40% remote work (work from home) after training, plus flexible hours.
  • Perks: $1,000 annual Professional Development reimbursement, generous PTO, 10 paid holidays, quarterly events, and weekly team lunches.