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Customer Success Supervisor Jobs in Oregon (NOW HIRING)

Imagine Pediatrics

Director, Partner Success

OR · On-site +1

$160K - $180K/yr

As the team grows, supervising manager and associate level team members. Internal Governance and ... Provide input to the product and solution development process as the "voice of the customer" What ...

Tiffee Companies

Customer Care Supervisor

Portland, OR · On-site

$60K - $70K/yr

Background in construction, home improvement, customer success, or project/process improvement ... Supervisor, means being part of a team that values strong collaboration, and an exceptional ...

Lever Organic

Customer Care Supervisor

Portland, OR

$60K - $70K/yr

The Customer Care Supervisor plays a critical leadership role in ensuring that promise is upheld by ... Background in construction, home improvement, customer success, or project/process improvement ...

Orbotech

Senior Field Support Supervisor

Hillsboro, OR · On-site

$81K - $138K/yr

... supervisory role * 3-5 years supporting semiconductor capital equipment * BS/AA degree or ... Real ownership driving customer success and operational impact Minimum Qualifications Associate of ...

KLA

Senior Field Support Supervisor

Hillsboro, OR · On-site

$81K - $138K/yr

... supervisory role * 3-5 years supporting semiconductor capital equipment * BS/AA degree or ... Real ownership driving customer success and operational impact Minimum Qualifications Associate of ...

Avanath

Maintenance Supervisor

Portland, OR · On-site

Your success and purpose are driven by the relationships that you build within your communities ... Demonstrates customer service skills by treating residents and others with respect, answering ...

Avanath

Maintenance Supervisor

Portland, OR · On-site

Your success and purpose are driven by the relationships that you build within your communities ... Demonstrates customer service skills by treating residents and others with respect, answering ...

Avanath

Maintenance Supervisor

Portland, OR · On-site

Your success and purpose are driven by the relationships that you build within your communities ... Demonstrates customer service skills by treating residents and others with respect, answering ...

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Showing results 1-20

All JobsCustomer Success Supervisor JobsCustomer Success Supervisor Jobs in Oregon

Customer Success Supervisor information

See Oregon salary details

$34.4K

$87.8K

$148K

How much do customer success supervisor jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success supervisor in Oregon is $87,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $104,700.00 per year, depending on experience, location, and employer.

What is a customer success supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

How does a customer success supervisor balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What are the key skills and qualifications needed to thrive as a customer success supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

What are popular job titles related to Customer Success Supervisor jobs in Oregon?

For Customer Success Supervisor jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Success Supervisor jobs in Oregon look for?

The top searched job categories for Customer Success Supervisor jobs in Oregon are:

Customer Success Supervisor jobs near you
Infographic showing various Customer Success Supervisor job openings in Oregon as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $87,823 per year, or $42.2 per hour.

Customer Success Account Manager - Premier - Portland Metro

UPS US

Portland, OR • On-site

Other

Posted 3 days ago

New

Job description

Premier Customer Success Supervisor

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Premier Customer Success Supervisor will oversee and nurture relationships with our Premier customers. The Premier Customer Success Supervisor will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Premier Customer Success Supervisor will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Premier Customer Success Supervisor will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience. The Premier Customer Success Supervisor will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management

  • Serve as the primary point of contact and advocate for designated accounts.
  • Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues.

Value Creation / Strategic Engagement

  • Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn.
  • Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience.
  • Assess the customer's business objectives, challenges, and success metrics to ensure UPS alignment to customer needs.
  • Develop and execute tailored success plans, driving adoption and maximizing ROI.
  • Create strategies for upselling / cross-selling opportunities to drive account growth.
  • Regularly create QBRs/QVPs for customers.

Analytics / Reporting

  • Monitor customer mix and performance metrics to support balanced retention efforts.
  • Update UPS DRIVE with retention data and plan next steps for churn prevention / growth.
  • Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings.
Qualifications:
  • Demonstrated capability to manage high-value accounts with a customer-centric approach.
  • Exceptional problem-solving skills.
  • Outstanding communication skills across various platforms.
  • 3 to 5 years in customer success, account management, or other customer-facing roles.
  • Proven ability to balance proactive customer engagement and process efficiency.
  • Growing expertise in medium/large customer relationship management.
  • Bachelor's degree in business, marketing, or a related field (preferred).

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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