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Customer Success Supervisor Jobs (NOW HIRING)

United Parcel Service (UPS)

$70K - $123K/yr

The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature ...

Semios

Customer Success Specialist

This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for ...

Semios

Customer Success Specialist

This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and ...

Semios

Customer Success Specialist

This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for ...

The Semios Group

Customer Success Specialist

Fresno, CA · On-site +1

This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for ...

Semios

Customer Success Specialist

Sacramento, CA · On-site

This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for ...

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Customer Success Supervisor information

See salary details

$32.5K

$83.1K

$140K

How much do customer success supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success supervisor in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

How does a customer success supervisor balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What are the key skills and qualifications needed to thrive as a customer success supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

More about Customer Success Supervisor jobs

What cities are hiring for Customer Success Supervisor jobs?

Cities with the most Customer Success Supervisor job openings:

What states have the most Customer Success Supervisor jobs?

States with the most job openings for Customer Success Supervisor jobs include:

What job categories do people searching Customer Success Supervisor jobs look for?

The top searched job categories for Customer Success Supervisor jobs are:

Customer Success Supervisor jobs near you
Infographic showing various Customer Success Supervisor job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Account Manager- Signature - Rocklin, CA

UPS US

Marysville, CA • On-site

$70K - $123K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Signature Customer Success Supervisor

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position will support a territory including Rocklin, Grass Valley, Yuba City, Granite Bay, Lincoln, and Auburn, CA.

The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

  • Serve as the primary point of contact and advocate for assigned accounts.
  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

  • Proactively engage existing customers to enhance value and prevent churn.
  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
  • Identify low-touch upsell opportunities and guide customers to resources for additional value.
  • Develop strategies for upselling / cross-selling opportunities to drive account growth.
  • Drive product adoption and educate customers on products and services.

Territory Management

  • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
  • Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

  • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
  • 0–4 years in customer success, support, or related customer-facing roles.
  • SMB account management experience.
  • Ability to manage multiple customer engagements through strong organizational skills.
  • Data-driven mindset.
  • Excellent written communication skills.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. UPS does consider job applicants with prior criminal convictions.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

The salary range for this position is $70,260.00/year to $123,000.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

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