ZipRecruiter

Log In

1

Customer Success Supervisor Jobs (NOW HIRING)

Alignment Healthcare

Customer Success Lead

Orange, CA · On-site

Reporting directly to the Supervisor, Customer Success, this role operates as a "working lead," balancing direct member interaction with team support and operational oversight. This role requires ...

Silverstar

Customer Success

Freedom, WY · On-site

Stays current on competitive offers and provides market information to supervisor. * Maintains an ... customers. * Completes all aspects of opening and closing the store in accordance with procedures.

Panna Knows LLC

Customer Success Manager

Exton, PA · On-site

Customer Success Manager Our client is a purpose-driven organization dedicated to helping companies ... direct supervisory responsibilities. Minimal travel may be required based on business needs.

next page

Showing results 1-20

All JobsCustomer Success Supervisor Jobs

Customer Success Supervisor information

See salary details

$32.5K

$83.1K

$140K

How much do customer success supervisor jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer success supervisor in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

What is the highest salary in customer success?

The highest salaries for Customer Success Supervisors can reach up to $120,000 to $150,000 annually, especially in large tech companies or senior roles with extensive experience and leadership responsibilities. Compensation varies based on industry, location, company size, and individual skills such as client management and strategic planning.

How does a Customer Success Supervisor typically balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What is a Customer Success Supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

What jobs pay 2000 a day?

Jobs that pay around $2,000 a day typically include high-level roles such as specialized surgeons, senior corporate executives, certain consulting or legal professionals, and successful entrepreneurs. These positions often require advanced skills, extensive experience, and sometimes certification or licensing. Income can vary based on industry, location, and individual performance.

What is a CSM salary?

A Customer Success Supervisor (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Salaries often include performance bonuses and benefits, and the role requires strong communication and leadership skills.

What are the 4 pillars of customer success?

The four pillars of customer success are onboarding, adoption, retention, and expansion. These pillars help customer success supervisors ensure clients achieve their desired outcomes, foster long-term relationships, and maximize value from the product or service. Focusing on these areas often involves using customer success tools and metrics to monitor progress and identify opportunities for growth.
More about Customer Success Supervisor jobs
What cities are hiring for Customer Success Supervisor jobs? Cities with the most Customer Success Supervisor job openings:
What states have the most Customer Success Supervisor jobs? States with the most job openings for Customer Success Supervisor jobs include:
What job categories do people searching Customer Success Supervisor jobs look for? The top searched job categories for Customer Success Supervisor jobs are:
Customer Success Supervisor jobs near you
Customer Service Supervisor - Commerce, CA

Customer Service Supervisor - Commerce, CA

Plastic Express

Commerce, CA • On-site

$75K - $85K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Plastic Express rating

9.3

Company rating: 9.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Company Overview
Come join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 22 full-service facilities, more than 40 bulk terminals, and 52 railcar terminals offering more than 8,500 railcar spots across the country. We are located near 9 major ports in the U.S. and rely heavily on our rail infrastructure to handle imports /exports as well as regional distribution. At many of the Plastic Express sites, we also handle some non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 250 trucks, with approximately 250 trailers performing full bulk truck distribution business. Plastic Express is headquartered in Houston, TX and has over 600 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition.
Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our "Can Do" tradition.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Summary:
The Customer Success Supervisor is responsible for the overall direction, coordination, and evaluation of customers and staff. The Customer Success Supervisor carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include overseeing and assessing staff activities, strategizing and monitoring daily activities of customer success operation, training, investigating and solving customer complaints, maintaining documentation pertaining to customer success, appraising work performance, and performing additional duties where as needed.
This position will build a strong relationship with customers while enforcing new and existing policies and procedures to accomplish desired results. Will play a collaborative role in growing and implementing new and existing standards and processes working alongside customers. Will maintain documentation such as correspondence and operational records.
Essential Functions/Duties:
  • Be familiar will all essential functions/duties of the CSRs
  • Serve as primary point of contact for customers via telephone, email, and other communication channels; answer inquiries, explain product and service information, and identify customer needs
  • Provide staff with assistance in performing difficult or complicated functions/duties
  • Plan and prepare work schedules, and assign employees to specific duties
  • Coordinate structured meetings, as needed
  • Implement monthly inventory cycle counts, as required
  • Establish and maintain cohesive interpersonal relationships with customers and coworkers
  • Communicate effectively with supervisors, peers, and subordinates
  • Effectively resolve conflicts and deftly negotiate with others
  • Able to efficiently gather facts and information as required
  • Solid computer skills to include knowledge of required software
  • Guide, direct, motivate, and mentor subordinates; coordinate and oversee their work activities to maximize team performance
Additional Specific Duties:
  • Effectively fill-in for the Customer Success Manager when required
  • Function as a CSR when required (due to a shortage of CSRs for any reason)
  • Monitor and report on key customer success metrics (e.g., response times, resolution rates, customer satisfaction scores); identify trends and recommend process improvements to the Customer Success Manager
  • Conduct regular one-on-one check-ins and team meetings with CSRs to review performance, address concerns, and communicate updates from management
  • Develop and deliver onboarding and ongoing training programs for new and existing CSRs, ensuring team competency in systems, products, and customer handling procedures
Qualifications:
Required Education and Experience
  • 5+ years of experience in a customer service related field (in the transportation industry preferred)
  • Possess a high level of proficiency in Word, Excel and Outlook
  • Ability to multitask, prioritize and work under stress
  • Highest quality written and verbal communication skills
  • Type 40wpm+ with 100% accuracy
  • Knowledge of bulk commodities industry rates and terms a plus
  • Willingness to be cross-trained in other departments
Preferred Education and Experience
  • Sales and Marketing experience
  • Experience in Personnel or Human Resources
  • College degree preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These tasks include, but are not limited to:
  • The employee occasionally stands; walks; The employee frequently reaches with hands and arms; the employee regularly sits; uses hands to finger, handle bulky objects, and lifts on occasion.
  • The employee occasionally lifts up to 10 pounds
  • Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; ability to adjust focus
Licenses/Certificates:
  • None
Skills:
  • Active Listening
    • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Monitoring
    • Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking
    • Talking to others to convey information effectively.
  • Critical Thinking
    • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension
    • Understanding written sentences and paragraphs in work related documents.
  • Negotiation
    • Bringing others together and trying to reconcile differences.
  • Instructing
    • Teaching others how to do something.
  • Complex Problem Solving
    • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Management of Personnel Resources
    • Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Time Management
    • Managing one's own time and the time of others.
  • Databases
    • Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
  • Spreadsheets
    • Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
  • Word Processing
    • Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents
Additional Job Details:
Supervisory Responsibility:
  • Will supervise a group of CSRs that could number as many as 12 or as few as only a couple
Work Environment:
Expected to operate near moving mechanical parts; fumes or airborne particles. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. May be required to also assist CSR Manager in conducting warehouse walk-throughs to validate inventory of material.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are normally 7:30 am - 3:30 pm. Hours can be adjusted as needed to meet the needs of the customers. Weekend work may be required.
Travel:
Little to no travel is expected for this position.
Benefits and Perks:
  • Family health benefit packages - after 90 days
  • Vacation pay - after 90 days
  • Holiday pay - after 90 days
  • Company matching 401k retirement program - after 90 days

Duties and responsibilities may be added, deleted and/or changed at any time at the discretion of management.
In line with Plastic Express' Environmental Promise, the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep; specifically, making a conscious effort to prevent pellet, flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up.
If you have an interest in working at Plastic Express, please forward your resume including a brief work history.

Apply