ZipRecruiter

Log In

1

Customer Success Supervisor Jobs (NOW HIRING)

Premier LogiTech

Customer Success Manager

Coppell, TX · On-site

The Customer Success Manager acts as primary advocate for client satisfaction, retention, and ... Ability to speak effectively and professionally before customers, vendors, supervisors, and ...

Resmed

Senior Manager, Customer Success

Atlanta, GA · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ... Provides leadership to managers, supervisors and/or professional roles * Responsible to lead and ...

Globo Language Solutions

Customer Success Specialist

We are looking for a passionate Customer Success Specialist (CSS) with relationship-building and ... Supervisory Responsibilities: This position does not have direct supervisory responsibilities. Work ...

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Qualifications * 4+ years of experience in customer success, account management, or a related field, with 2+ years in a team lead or supervisory role. * Proven ability to lead, motivate, and develop ...

ECFX

Customer Success Manager

Role Overview The Customer Success Manager is responsible for ensuring clients achieve maximum ... supervisor approval. We understand that life happens and trust our team to manage their time ...

University of Utah

Customer Success Management

Campus, IL · On-site

$65K - $70K/yr

... Supervisor FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 ... Manager, Customer Success Management: Requires a bachelor's (or equivalency) + 6 years or a master ...

ResMed

Senior Manager, Customer Success

Atlanta, GA

Customer Success Managers align with key stakeholders on top priority initiatives by providing ... Provides leadership to managers, supervisors and/or professional roles * Responsible to lead and ...

University of Utah

Customer Success Management

Campus, IL · On-site

$65K - $70K/yr

... Supervisor FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 ... Manager, Customer Success Management: Requires a bachelor's (or equivalency) + 6 years or a master ...

next page

Showing results 1-20

All JobsCustomer Success Supervisor Jobs

Customer Success Supervisor information

See salary details

$32.5K

$83.1K

$140K

How much do customer success supervisor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer success supervisor in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

Do CSMs make good money?

Customer Success Supervisors typically earn a competitive salary that varies by industry, location, and experience level. They often receive additional compensation such as bonuses or commissions, especially in sales-oriented environments, and may benefit from certifications or advanced skills in customer relationship management tools. Overall, the role can offer a solid income with opportunities for growth.

How does a Customer Success Supervisor typically balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What is a Customer Success Supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

What is a CSM salary?

A Customer Success Supervisor (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Salaries often include benefits such as bonuses, health insurance, and professional development opportunities, with some roles requiring knowledge of CRM tools and customer management skills.

Is being a Customer Success Supervisor stressful?

Customer Success Supervisors often face stress due to managing client relationships, meeting performance targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to work under pressure, which can contribute to job-related stress levels.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs), as their role involves complex interpersonal skills, relationship building, and understanding customer needs that are difficult for AI to replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and personalized customer interactions. The role of a CSM will evolve to incorporate AI technologies, but human judgment and empathy remain essential components of customer success.
More about Customer Success Supervisor jobs
What cities are hiring for Customer Success Supervisor jobs? Cities with the most Customer Success Supervisor job openings:
What states have the most Customer Success Supervisor jobs? States with the most job openings for Customer Success Supervisor jobs include:
What job categories do people searching Customer Success Supervisor jobs look for? The top searched job categories for Customer Success Supervisor jobs are:
Customer Success Supervisor jobs near you
Infographic showing various Customer Success Supervisor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Enablement Specialist

Customer Success Enablement Specialist

HHAeXchange

Minneapolis, MN • Remote

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.

This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.

The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success.

This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.

This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

Customer Success Onboarding and Ramp Enablement

  • Partner with Customer Success leadership to identify capability gaps and enablement priorities.
  • Design onboarding and ramp programs that accelerate new hire readiness.
  • Build role-based learning pathways aligned to customer lifecycle ownership and engagement expectations.
  • Develop certification checkpoints and reinforcement programs to strengthen capability growth.

Product Adoption & Customer Lifecycle Enablement

  • Partner with Product and cross-functional teams to translate new features, releases, and workflow updates into actionable Customer Success enablement.
  • Develop enablement materials including:
    • Adoption playbooks
    • Lifecycle engagement guides
    • Escalation handling frameworks
    • Product messaging guides
    • Customer conversation resources
    • Success planning templates
  • Ensure teams are prepared to support product adoption and ongoing customer engagement.

Customer Success Skills Development

Design enablement around:

  • Adoption conversations
  • Success planning
  • Renewal readiness
  • Escalation management
  • Consultative customer conversations
  • Risk identification
  • Health signal interpretation
  • Expansion opportunity awareness
  • Stakeholder communication

Performance Support & Coaching

  • Partner with Customer Success managers to reinforce learning through coaching frameworks and performance support.
  • Develop tools that help leaders coach effectively and consistently.
  • Partner with CS leadership on skill reinforcement and behavioral adoption.

Learning Experience Design & Delivery

  • Design and develop engaging learning experiences, including:
    • Instructor-led workshops.
    • eLearning modules.
    • Scenario-based training and role-play exercises.
  • Facilitate live and virtual training sessions focused on real-world application.
  • Deliver reinforcement programs to support knowledge retention and behavior change.

Content Alignment

  • Partner with internal teams the development and maintenance of a centralized internal resource hub.
  • Ensure enablement content is accurate, accessible, and aligned with current product and process updates.
  • Partner with cross-functional teams to continuously improve content quality and usability.

Program Measurement & Continuous Improvement

  • Support reporting and analysis of enablement effectiveness using metrics such as:
    • Time-to-productivity
    • Customer adoption indicators
    • Escalation reduction
    • CSAT/NPS influence
    • Retention support metrics
    • Manager feedback
    • Learner engagement
  • Gather insights from stakeholders and frontline teams to continuously improve enablement programs.
  • Support alignment of enablement efforts to business goals, including customer adoption and satisfaction.

Learning Technology & Program Operations

  • Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion.
  • Maintain and organize enablement content to ensure ease of access and usability.
Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
  • Travel 10%-25%, including overnight travel
Required Education, Experience, Certifications and Skills
  • Bachelor's degree in business administration, Education, or a related field.
  • 3-5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations.
  • Experience supporting Customer Success, Account Management, Customer Experience, or post-sale SaaS teams.
  • Familiarity with customer lifecycle management concepts.
  • Understanding of SaaS adoption and retention strategies.
  • Experience enabling customer-facing teams in dynamic environments.
  • Proven ability to design and deliver impactful enablement programs that improve performance outcomes.
  • Strong instructional design and facilitation skills.
  • Experience translating complex product or process information into clear, actionable learning.
  • Experience working cross-functionally with Product, Customer Experience, and Operations teams.
  • Familiarity with LMS platforms and learning technologies.
  • Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly.
  • Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments.
  • Demonstrates a high level of integrity, accountability, and collaboration.
  • We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements.
The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
 
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
 
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply