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Full Time Technical Customer Success Manager Jobs

ServiceNow

Customer Success Manager

Orlando, FL · On-site +1

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain ...

New

LoanPro

Technical Success Manager

Farmington, UT

  • Medical

  • Dental

  • Retirement

  • PTO

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... They are customer facing, strategic, product subject-matter experts. They are solutionists ...

SimpliGov LLC

Customer Success Manager

Sacramento, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

Truv

Customer Success Manager

Miami, FL · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

SimpliGov LLC

Customer Success Manager

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

StarTech.com

Customer Success Manager

FL · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.

ITENTIAL LLC

Customer Success Manager

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... In this role, you will serve as a strategic partner and trusted technical advisor to some of the ...

Descope

Customer Success Manager

Los Altos, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Develop technical fluency to understand customer implementations and collaborate effectively with ... in Customer Success, Account Management, or a related customer-facing role, ideally supporting ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with ... technical backgrounds. * Demonstrated capability in process optimization-ability to identify gaps ...

Privy

Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

You'll help customers adopt our platform, solve technical and strategic challenges, and uncover ... We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ...

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Showing results 21-40

All JobsTechnical Customer Success JobsFull Time Technical Customer Success Manager Jobs

Full Time Technical Customer Success Manager information

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$51K

$152.3K

$193.5K

How much do full time technical customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for full time technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Technical Customer Success Manager vs Technical Support Specialist?

AspectFull Time Technical Customer Success ManagerTechnical Support Specialist
CredentialsRelevant certifications (e.g., CRM, SaaS platforms), experience in customer successTechnical certifications, troubleshooting skills, product knowledge
Work EnvironmentProactive customer engagement, account management, strategic planningReactive troubleshooting, issue resolution, technical assistance
Employer & Industry UsageUsed in SaaS, cloud services, and tech companies focusing on customer retentionCommon in IT, hardware, and software companies providing technical support

The Full Time Technical Customer Success Manager focuses on proactive customer engagement, ensuring client success and retention, while the Technical Support Specialist primarily handles reactive troubleshooting and technical issue resolution. Both roles require technical knowledge, but their focus and daily tasks differ significantly.

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Full Time Technical Customer Success Manager jobs near you
Infographic showing various Full Time Technical Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Customer Success Manager

ServiceNow

Orlando, FL • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

ServiceNow rating

8.3

Company rating: 8.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

99th of 244 rated software companies

Job description

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.
Responsibilities:
  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.
  • Build and maintain trusted relationships with technical stakeholders and decision-makers.
  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.
  • Stay current on third-party integrations and how they interact with Armis within customer environments.
  • Serve as a subject matter expert in your area of technical proficiency.
  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications
Qualifications
To be successful in this role you have:
  • Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
  • 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
  • 2+ years experience in network engineering, architecture, support, or design.
  • 2+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
  • Strong communication and presentation skills across technical and executive audiences.
  • 2+ years experience in IT, security, healthcare tech, or similar environments.
  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20-25% per quarter.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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