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Smb Customer Success Manager Jobs (NOW HIRING)

Renterra

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... Experience with SMB customers is a plus * Familiarity with the equipment rental, construction, or ...

Built

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

Customer Success Manager Chicago Hello, We're Built In Built In is the only recruitment and ... Own onboarding and implementation for new SMB accounts and Mid-Market accounts, including regular ...

Graitec

Manager, Customer Success

Barnegat, NJ · On-site

Overview The Manager, SMB Customer Success & Operations leads a high-volume Customer Success team focused on retention, renewal execution, adoption, customer engagement and operational excellence ...

Built In

Customer Success Manager

Chicago, IL

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... Experience with SMB customers is a plus * Familiarity with the equipment rental, construction, or ...

Sales Jobs Inc

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...

Soraban

Customer Success Manager

Chandler, AZ · On-site

The Role The Customer Success Manager manages a blended portfolio spanning SMB, Mid-Market, and Enterprise accounts, adapting engagement depth to meet the needs of each tier. You will own the full ...

Nirvana

Customer Success Manager

Manhattan, NY · On-site

$120K - $140K/yr

You'll own a mixed book of business spanning SMB and mid-market accounts, managing relationships ... Customer Success, Account Management, or a related client-facing role (SaaS or healthtech ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

Customer Success Specialist The Customer Success Specialist is the proactive, named account ... SMB customers. You will own a portfolio of Tier 5+ accounts directly, proactively managing ...

nitra

Customer Success Manager

Manhattan, NY · On-site

$100 - $140/hr

We're seeking a charismatic and outgoing Customer Success Manager with 2‑8 years of experience to manage a portfolio of SMB private practices and serve as the primary point of contact for doctors ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

About the Role The Customer Success Specialist is the proactive, named account resource for our Tier 5+ SMB customers. You will own a portfolio of Tier 5+ accounts directly, proactively managing ...

Zocdoc

Customer Success Manager, SMB

Manhattan, NY · On-site

Your impact on our mission Customer Success Managers are the driving force in helping existing Zocdoc providers maximize their performance and experience on the Zocdoc platform. Our goal is to make ...

Zocdoc

Customer Success Manager, SMB

New York, NY · On-site

Your impact on our mission Customer Success Managers are the driving force in helping existing Zocdoc providers maximize their performance and experience on the Zocdoc platform. Our goal is to make ...

Magnitude

Customer Success Manager

San Francisco, CA · On-site

$90 - $120/hr

... a Customer Success Manager at Magnitude, you are passionate about and have a world-class track ... from SMB to Enterprise. You have the technical acumen, consultative thinking, and program ...

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Smb Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do smb customer success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for smb customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is an SMB Customer Success Manager?

An SMB Customer Success Manager is a professional who helps small and medium-sized business (SMB) clients achieve their goals with a company's products or services. Their main responsibilities include onboarding new customers, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and retention. They act as the primary point of contact for their clients, proactively addressing any issues and helping clients derive maximum value from the solution. By building strong relationships, they contribute to client loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as an SMB Customer Success Manager?

To thrive as an SMB Customer Success Manager, you need strong relationship management, problem-solving abilities, and a deep understanding of customer lifecycle management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, and customer engagement tools, is typically required. Excellent communication, empathy, and proactive organizational skills help build trust and foster long-term client relationships. These competencies are vital to drive customer satisfaction, retention, and growth within the fast-paced SMB segment.

What are the most common challenges faced by SMB Customer Success Managers when supporting a diverse client portfolio?

SMB Customer Success Managers often manage a large number of small and medium-sized business clients, each with unique needs, priorities, and varying levels of technical expertise. This diversity can make it challenging to deliver personalized support and ensure consistent customer satisfaction. Balancing proactive engagement with efficient time management is key, as is quickly adapting strategies to address the evolving goals of each client. Building scalable processes and leveraging automation tools can help address these challenges while still maintaining strong client relationships.

What is the difference between Smb Customer Success Manager vs Account Executive?

AspectSmb Customer Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and satisfactionGenerating new sales and closing deals
Work EnvironmentOngoing customer relationship managementSales meetings and prospecting
Required SkillsCustomer service, communication, product knowledgeSales techniques, negotiation, persuasion
Industry UsageTech, SaaS, service providersTech, SaaS, software sales

The main difference is that Smb Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Account Executives primarily work on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages of the customer journey.

More about Smb Customer Success Manager jobs

What cities are hiring for Smb Customer Success Manager jobs?

Cities with the most Smb Customer Success Manager job openings:

What states have the most Smb Customer Success Manager jobs?

States with the most job openings for Smb Customer Success Manager jobs include:

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Smb Customer Success Manager jobs near you
Infographic showing various Smb Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Renterra

Chicago, IL • On-site

Other

Medical, Dental, Vision, PTO

Re-posted 11 hours ago

Job description

Customer Success Manager (CSM)

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get customers up and running successfully, ensuring they are properly set up, trained, and confident using Renterra in their day-to-day operations.

You will partner closely with customers during implementation and training, then continue to manage the relationship post–go-live to drive adoption, retention, and growth. This role blends onboarding, enablement, relationship management, and proactive support, and is central to delivering an exceptional customer experience. This is a Chicago-based, hybrid role.

Pre-Onboarding, Setup & Go-Live
  • Partner with customers immediately post-sale to guide them through pre-onboarding and implementation
  • Lead system setup and configuration alongside customers, ensuring Renterra is tailored to their business workflows
  • Conduct live training sessions to educate customers on core functionality and best practices
  • Ensure customers successfully go live and feel confident using Renterra in their daily operations
  • Identify risks early in the onboarding process and proactively address them
  • Occasionally assist with in-person, onsite implementations when necessary
Ongoing Customer Success & Support
  • Own long-term relationships for a portfolio of customers and serve as their primary point of contact
  • Proactively monitor customer usage, engagement, and health indicators
  • Lead ongoing check-ins and success reviews with customers
  • Respond to customer questions and coordinate with support, product, and engineering as needed
  • Advocate for customers internally while setting clear expectations
Retention, Growth & Feedback
  • Manage renewals and work to maximize retention and long-term value
  • Identify opportunities for expansion and execute upsells through additional products, features, or increased usage
  • Gather and synthesize customer feedback to inform product improvements and roadmap decisions
  • Partner closely with product and engineering teams to represent the voice of the customer
Qualifications
  • 3+ years of experience in Customer Success, Implementation, Onboarding, or Account Management at a SaaS company
  • Strong experience leading customer onboarding, setup, training, and go-live processes
  • Excellent communication and presentation skills
  • Proven ability to manage multiple customers and projects simultaneously
  • Comfortable balancing customer success with commercial outcomes, including renewals, upsells, and cross-sells
  • Comfortable working in a fast-paced, startup environment
  • Strong problem-solving skills and a customer-first mindset
  • Experience with SMB customers is a plus
  • Familiarity with the equipment rental, construction, or asset-heavy industries is a plus, but not required
  • Must be based in the Chicago area and able to work from the office in a hybrid capacity
What We Offer
  • Competitive salary and equity
  • Health, dental, and vision insurance
  • Flexible PTO policy
  • A supportive, customer-first team culture
  • Direct ownership over customer outcomes from day one
  • Opportunities for growth as the Customer Success organization scales

This is an opportunity to play a high-impact, end-to-end role in helping customers successfully adopt a modern rental software platform. If you enjoy onboarding customers, teaching software, building long-term relationships, and being hands-on with customers from day one, we'd love to hear from you.

Renterra is an Equal Opportunity Employer.

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