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Global Customer Success Jobs (NOW HIRING)

Veralto

Global Customer Success Manager

Watertown, MA · On-site

$100K - $110K/yr

Clear career growth and development pathways Role Summary Reporting to the Customer Care Manager, the Global Account Customer Success Manager leads the post-sale experience for a portfolio of ...

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Esko

Global Customer Success Manager

$100K - $110K/yr

Clear career growth and development pathways Role Summary Reporting to the Customer Care Manager, the Global Account Customer Success Manager leads the post-sale experience for a portfolio of ...

StubHub

Director, Global Customer Success

Atlanta, GA

The Global Customer Service Director is responsible for leading customer service and operations for ... Success in this role requires a strategic mindset, strong leadership abilities, and a passion for ...

StubHub

Director, Global Customer Success

Atlanta, GA · On-site

The Global Customer Service Director is responsible for leading customer service and operations for ... Success in this role requires a strategic mindset, strong leadership abilities, and a passion for ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site

$120K - $129K/yr

Helping build client success plans and client use cases to better prepare internal teams and GfK ... Up to 10% mostly domestic travel to HQ, customer visits, and global offices. REQUIREMENTS: Bachelor ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site +1

$120K - $129K/yr

Helping build client success plans and client use cases to better prepare internal teams and GfK ... Up to 10% mostly domestic travel to HQ, customer visits, and global offices. REQUIREMENTS: Bachelor ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site

$120K - $129K/yr

Helping build client success plans and client use cases to better prepare internal teams and GfK ... Up to 10% mostly domestic travel to HQ, customer visits, and global offices. REQUIREMENTS: Bachelor ...

DNV GL

Head of Customer Success

Houston, TX · On-site

We are seeking an exceptional Head of Customer Success to lead the global Customer Success function for DNV's Pipeline software portfolio. Reporting to the Chief Revenue Officer, this leader will be ...

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Global Customer Success information

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$32.5K

$83.1K

$140K

How much do global customer success jobs pay per year?

As of Aug 5, 2026, the average yearly pay for global customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a global customer success professional typically collaborate with cross-functional teams to address client needs?

Global Customer Success professionals regularly interact with teams such as Sales, Product Management, and Technical Support to ensure clients receive comprehensive solutions. They act as liaisons, communicating client feedback and advocating for customer needs within the organization. This collaboration often involves joint meetings, shared project management tools, and coordinated action plans, enabling the delivery of seamless and consistent experiences for clients across different markets and time zones.

What is global customer success?

Global Customer Success refers to the team or function within a company that ensures customers worldwide have a positive experience with the company's products or services. This role involves supporting clients, addressing their needs, and helping them achieve their desired outcomes, regardless of geographic location. Global Customer Success professionals work across various regions, cultures, and time zones to deliver consistent support, drive product adoption, and build lasting relationships. Their goal is to maximize customer satisfaction and retention on an international scale.

What are the key skills and qualifications needed to thrive as a global customer success manager?

To thrive as a Global Customer Success Manager, you need expertise in client relationship management, problem-solving, and a background in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes certifications in customer success or project management are commonly required. Exceptional cross-cultural communication, emotional intelligence, and adaptability are vital soft skills for engaging diverse clients and navigating complex global environments. These abilities are crucial for building strong client partnerships, driving customer retention, and ensuring consistent service quality across international markets.
More about Global Customer Success jobs
What cities are hiring for Global Customer Success jobs? Cities with the most Global Customer Success job openings:
What are the most commonly searched types of Global Customer Success jobs? The most popular types of Global Customer Success jobs are:
What states have the most Global Customer Success jobs? States with the most job openings for Global Customer Success jobs include:
What job categories do people searching Global Customer Success jobs look for? The top searched job categories for Global Customer Success jobs are:
Global Customer Success jobs near you
Infographic showing various Global Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

VP - Global Customer Success

Spectralink

Louisville, CO • On-site

Full-time

Re-posted 18 days ago

Job description

Description
VP - Global Customer Success
Who We Are
Spectralink is a leader in enterprise-grade wireless communications and mobile solutions that help frontline teams work smarter and deliver exceptional customer experiences. We are scaling our global operations and seeking a strategic, customer-obsessed leader to build and run a world-class Customer Success organization.
Headquartered in Louisville, Colorado with offices in the U.K. and Denmark, we are one global company with a common vision and mission to empower excellence by enabling mobile work forces.
Want to know the best thing about working for our company? The people. Working at Spectralink means innovation with authority and collaboration among industry experts with uncompromising integrity and agility. Our employees have a chance to make powerful contributions every day. If you enjoy improving business to help customers and your teammates; enjoy solving complex problems and can communicate effectively across the organization, this is an opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications, and are ready to join our team of positive, authentic, dedicated and innovative thinkers.
About the Role
Reporting to the CEO, the VP of Global Customer Success will define and transform the current reactive Services organization to a proactive Customer Success Organization. This executive will lead a multi-disciplinary team (Customer Success Managers, Onboarding/Implementation, Renewal & Expansion, Customer Education, and Customer Insights/Voice of the Customer) and partner closely with Sales, Product Management and Marketing to align the customer lifecycle with company growth objectives.
Key Responsibilities
  • Strategy & Leadership
    • Develop and own the global Customer Success strategy: lifecycle segmentation, KPIs (NRR, GRR, churn, CLTV, adoption, time-to-value), and go-to-market enablement.
    • Build, scale, and mentor a high-performing, globally distributed Customer Success organization and set a culture of accountability, outcomes, and customer advocacy.
  • Customer Outcomes & Growth
    • Drive customer adoption and expansion (upsell/cross-sell) through value-driven playbooks and executive engagement.
    • Ensure measurable reduction in churn and consistent improvement in Net Revenue Retention (NRR).
  • Operational Excellence
    • Implement scalable processes, renewal motions, account health scoring, forecasting, and tooling (CRM, CSM platforms, analytics).
    • Address professionalizing of Field Escalations into Product Management and Engineering
    • Standardize onboarding and post-sale enablement to accelerate time-to-value and reduce deployment friction.
  • Cross-functional Partnership
    • Partner with Product Management to translate customer insights into roadmap priorities; align with Sales on renewals and expansion opportunities.
    • Collaborate with Marketing and Customer Advocacy to cultivate referenceable customers, case studies, and community programs.
  • Customer Voice & Insights
    • Insights into improving Customer Success
    • Insights into how our solutions impact customers and feed those insights into Marketing and Sales
  • Financial & Reporting
    • Set and manage budget for the customer success organization; report on KPIs and outcomes regularly to executive leadership and board as required.

Qualifications
  • 12+ years of customer-facing leadership roles with at least 5+ years leading Customer Success at scale (VP or Senior Director level) in SaaS, cloud, or enterprise communications/tech companies.
  • Proven track record improving NRR/GRR, reducing churn, driving upsell/expansion, and scaling global teams.
  • Experience with implementation/onboarding, renewal motions, customer enablement, and enterprise account management.
  • Strong analytical orientation with hands-on experience using CRM, CSM software, and analytics tools to measure outcomes.
  • Demonstrated ability to partner across Product Management, Sales, Marketing and Support and influence executive-level stakeholders.
  • Exceptional communication and executive presence; experience engaging C-suite customers.
  • Degree in Business, Technology, or related field; MBA preferred.

Core Competencies
  • Strategic thinker with operational rigor
  • Customer-first mindset and passion for outcomes
  • Data-driven decision making
  • People leadership, coaching, and talent development
  • Change management and scaling operations
  • Strong negotiation and conflict-resolution skills

Success Metrics (first 12 months)
  • Achieve targeted improvements in Net Revenue Retention and Gross Revenue Retention.
  • Reduce voluntary churn by X% (to be agreed) and shorten time-to-value for new customers.
  • Establish a scalable onboarding program and account health model.
  • Build a global Customer Success leadership team and documented playbooks for adoption, renewals, and expansion.

Location: Our strong preference is for this person to be local and able to come into the office a few days each week, however we will consider remote for the right candidate
What We Offer
At Spectralink you'll have an opportunity to work in an established, profitable company on well-respected, globally distributed products. When you look us up you'll find that we have been around for a while and have had an amazing ride; an IPO, an acquisition, now coming full circle with the tremendous opportunity to be one of the leaders in our industry. We are excited about the future. We have an incredibly dedicated and passionate team, committed executive leadership and a targeted focus to continue to dominate our industry.
All of this history makes us unique, we're a smaller company (under 200) which means you'll have a voice in the organization, along with a seasoned team and proven products. We offer a comprehensive benefits plan and profit sharing potential
Join us and be part of our next great chapter!

Apply