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Global Customer Success Jobs (NOW HIRING)

Miro

Vice President Customer Success

Manhattan, NY · On-site

Strategic Global Customer Success Leader The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise ...

Miro

Vice President Customer Success

San Francisco, CA · On-site

Strategic Global Customer Success Leader The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise ...

Miro

Vice President Customer Success

New York, NY · On-site +1

About the role Miro is looking to hire a strategic Global Customer Success Leader to be responsible for building, coaching, and leading an amazing team of Customer Success managers and CSMs.

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

Reporting to the Global Director of Customer Success , you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will lead a team of Customer Success Managers and ...

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

Reporting to the Global Director of Customer Success , you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will lead a team of Customer Success Managers and ...

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

Reporting to the Global Director of Customer Success , you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will lead a team of Customer Success Managers and ...

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Global Customer Success information

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$32.5K

$83.1K

$140K

How much do global customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for global customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is global customer success?

Global Customer Success refers to the team or function within a company that ensures customers worldwide have a positive experience with the company's products or services. This role involves supporting clients, addressing their needs, and helping them achieve their desired outcomes, regardless of geographic location. Global Customer Success professionals work across various regions, cultures, and time zones to deliver consistent support, drive product adoption, and build lasting relationships. Their goal is to maximize customer satisfaction and retention on an international scale.

What are the key skills and qualifications needed to thrive as a global customer success manager?

To thrive as a Global Customer Success Manager, you need expertise in client relationship management, problem-solving, and a background in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes certifications in customer success or project management are commonly required. Exceptional cross-cultural communication, emotional intelligence, and adaptability are vital soft skills for engaging diverse clients and navigating complex global environments. These abilities are crucial for building strong client partnerships, driving customer retention, and ensuring consistent service quality across international markets.

How does a global customer success professional typically collaborate with cross-functional teams to address client needs?

Global Customer Success professionals regularly interact with teams such as Sales, Product Management, and Technical Support to ensure clients receive comprehensive solutions. They act as liaisons, communicating client feedback and advocating for customer needs within the organization. This collaboration often involves joint meetings, shared project management tools, and coordinated action plans, enabling the delivery of seamless and consistent experiences for clients across different markets and time zones.
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Global Customer Success jobs near you
Infographic showing various Global Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Global Vice President of Customer Success

Dot Compliance

Phoenix, AZ • On-site, Remote

$137K - $176K/yr

Full-time

Re-posted 2 days ago

Job description

Description
The Global Vice President of Customer Success is a key member of Dot Compliance's leadership team, leading our Customer Success organization across North America, EMEA, and APAC. This person will shape and execute our global customer success strategy to drive adoption, satisfaction, retention, and growth across our eQMS platform.
We're looking for a leader who can think strategically while staying close to the day-to-day realities of the team and our customers. The right person brings structure without unnecessary bureaucracy, sees opportunity in complexity, and knows how to turn insights into action that moves the business forward.
This role is a strong fit for someone who enjoys building in a dynamic, evolving environment, where openness, transparency, and ownership matter. A leader who is comfortable working independently, making thoughtful decisions, and creating alignment across functions and regions. partner closely with Sales, Professional Services, Product, Support, and Marketing to create a connected customer experience and help customers realize meaningful value from Dot Compliance's solutions.
The ideal candidate knows how to balance innovation with scale, using tools, data, and AI to improve efficiency and visibility, while never losing sight of the human side of customer success. Someone who is curious, practical, and people-first, who takes the time to understand what is really happening before jumping in to change it.
This is a full-time remote role with some travel component, ideally for candidates located in the Eastern or Central time zone.
Duties and Responsibilities
Strategic Leadership
  • Refine and execute a global Customer Success strategy aligned with corporate objectives.
  • Scale a high-performing global team, including regional leaders, managers, and CSMs.
  • Maintain a unified customer journey framework, balancing global consistency with regional adaptability.
  • Champion a customer-first culture across the company.
  • Connect with the team's experience on the ground and translate those insights into strategic priorities at the executive level.

Customer Success Excellence
  • Drive customer adoption, satisfaction, and retention through proactive engagement strategies.
  • Ensure customers achieve measurable business value and ROI from Dot Compliance solutions.
  • Continuously refine best practices for risk management, health scoring, and renewal execution
  • Develop and scale Enterprise Customer Success methodologies and playbooks that drive consistent adoption, retention, and expansion across complex, strategic accounts.
  • Serve as executive sponsor for strategic customer relationships, including escalation management.
  • Own a personal book of business to stay close to the customer experience.
  • Balance customer-centric decision making with team advocacy, standing up for the team during difficult times while ensuring customers remain at the heart of our approach.

Revenue Growth & Expansion
  • Partner with Sales and Professional Services to identify and execute upsell, cross-sell, and expansion opportunities with priority focus on Enterprise accounts.
  • Evolve programs to drive adoption of new modules, licenses, and services in a scalable way.
  • Influence pricing, packaging, and success plans to maximize value and renewal outcomes.
  • Introduce imaginative, scalable approaches, including the thoughtful use of automation and AI, while preserving the human touch that customers and employees value.

Operational Excellence
  • Enhance and monitor KPIs for customer health, NPS, retention, and expansion.
  • Use automation, AI, and data-driven insights to scale customer success impact.
  • Ensure technology enables, rather than replaces, authentic human connection with customers and internal teams.

Team Development
  • Mentor and develop regional leaders.
  • Foster a culture of continuous improvement, innovation, and empowerment.
  • Align performance management with global objectives and customer outcomes.
  • Nurture and embody Dot Compliance's values, ensuring they are embedded into Customer Success strategies, team culture, and customer engagement
  • Build trust and relatability as a leader by being approachable, supportive, and invested in the professional growth of the team.

Requirements
Key Requirements and Qualifications
  • Bachelor's degree required, MBA or advanced degree preferred.
  • 10+ years of Customer Success in B2B SaaS.
  • 7+ years leading global teams, with proven success scaling across regions.
  • Background in life sciences, pharmaceuticals, or health quality standards.
  • Executive presence with proven ability to influence at the C-suite and board level.
  • Strong operational discipline with the ability to design scalable processes.
  • Excellent communication, collaboration, negotiation, and strategic thinking skills.
  • Ability to listen first, learn from the team, and drive meaningful, sustainable change that balances scalability with empathy.
  • Customer-first orientation with a passion for long-term partnerships.
  • Entrepreneurial, innovative, and comfortable in high-growth, agile environments.
  • Human-first leader who advocates for the team, relates to their challenges, and inspires them to deliver world-class customer experiences.
  • Willingness to travel globally as needed.

Thank you for your interest in joining us. We sincerely appreciate the time and effort involved in every application. Due to the volume of interest, only candidates selected to move forward will be contacted, and we may not be able to respond to each applicant individually.
Dot Compliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply