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Global Customer Success Jobs (NOW HIRING)

SupportFinity™

Manager, Customer Success

Manhattan, NY · On-site

$115 - $145/hr

Overview The Manager, Customer Success is part of the Intralinks' Global Customer Success organization and is responsible for leading a high‑performing team of Customer Success Managers (CSMs ...

New

Everpure

Customer Success Manager

New York, NY · On-site

Beyond portfolio ownership, you will help shape the tools, workflows, and programs that power our scaling global Customer Success organization. WHAT YOU'LL DO * Drive Portfolio Onboarding & Value ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

About the Role Bitdefender, a global cybersecurity leader protecting millions of consumers, business, and government environments worldwide, is looking for a Customer Success Manager to join our ...

Tractian

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...

TRACTIAN

Customer Success Manager

Austin, TX · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...

TRACTIAN

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...

Tractian

Customer Success Manager

Austin, TX · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...

TRACTIAN

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...

Abnormal

Senior Director, Customer Success

The role will report directly to the global VP of CS. What you will do * Lead and develop the Enterprise Customer Success team across AMER, including multiple levels of leadership (Directors and ...

New

CADDi

Director of Customer Success

Chicago, IL · On-site

$200K - $210K/yr

Define the global customer journey and adoption strategy. Partner with Sales Leadership to identify ... Lead success for CADDi's most strategic accounts, strengthening relationships with C-level ...

Tractian

Customer Success Manager

San Diego, CA · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...

TRACTIAN

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...

Phocas Ltd

Head of Customer Success

Costa Mesa, CA · On-site

$180 - $280/hr

Create your happy place The Head of Customer Success leads Phocas' global CS organization across the UK, Australia, and the US. This is a senior leadership role with full ownership of Gross Revenue ...

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Global Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do global customer success jobs pay per year?

As of Aug 20, 2026, the average yearly pay for global customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is global customer success?

Global Customer Success refers to the team or function within a company that ensures customers worldwide have a positive experience with the company's products or services. This role involves supporting clients, addressing their needs, and helping them achieve their desired outcomes, regardless of geographic location. Global Customer Success professionals work across various regions, cultures, and time zones to deliver consistent support, drive product adoption, and build lasting relationships. Their goal is to maximize customer satisfaction and retention on an international scale.

What are the key skills and qualifications needed to thrive as a global customer success manager?

To thrive as a Global Customer Success Manager, you need expertise in client relationship management, problem-solving, and a background in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes certifications in customer success or project management are commonly required. Exceptional cross-cultural communication, emotional intelligence, and adaptability are vital soft skills for engaging diverse clients and navigating complex global environments. These abilities are crucial for building strong client partnerships, driving customer retention, and ensuring consistent service quality across international markets.

How does a global customer success professional typically collaborate with cross-functional teams to address client needs?

Global Customer Success professionals regularly interact with teams such as Sales, Product Management, and Technical Support to ensure clients receive comprehensive solutions. They act as liaisons, communicating client feedback and advocating for customer needs within the organization. This collaboration often involves joint meetings, shared project management tools, and coordinated action plans, enabling the delivery of seamless and consistent experiences for clients across different markets and time zones.
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Global Customer Success jobs near you
Infographic showing various Global Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Specialist

PACIFIC INTERNATIONAL BEARING

Union City, CA • Remote

$26.50 - $31/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Are you someone who doesn't wait to be told what to do next? Do you take ownership of your work, find solutions before problems escalate, and thrive without someone looking over your shoulder? If that's you, PIB wants to hear from you.

PIB is an industrial distributor with 35+ years in the bearing industry, specializing in high-precision, miniature, and spindle bearings for a global customer base. We're growing our Customer Success team and looking for a self-directed individual who can hit the ground running by managing customer relationships, driving sales growth, and owning the e-commerce experience from onboarding to order fulfillment.

This role is built for someone who sets their own pace, manages their own pipeline, and takes genuine pride in delivering results without constant oversight. You'll work closely with PIB leadership, but day-to-day you'll be trusted to make smart decisions independently.

Sales Outreach:
- Proactively pursue new sales opportunities using PIB's existing customer database 
- Deliver timely, accurate product and technical quotes, then follow through on them with disciplined follow-up
- Identify customer requirements on your own initiative and recommend the right PIB products and solutions
- Spot cross-sell and upsell opportunities, including alternate brands and in-stock substitutions, without being prompted
- Collaborate with PIB purchasing to sharpen our competitive positioning

Customer Success & Service:
- Take personal responsibility for the customer experience from first contact through delivery
- Monitor shipment timelines and proactively expedite when needed, before customers have to ask
- Handle inbound calls and emails with confidence, resolving bearing and order questions independently
- Manage customer purchase orders and scheduled deliveries through supplier portals
- Process orders, quotes, and returns with precision and minimal supervision

E-Commerce Coordination:
- Own the onboarding process for new customers on PIB's B2B e-commerce portal
- Coordinate online orders through the e-commerce site and Amazon
- Support general online marketing functions and serve as the go-to for e-commerce customer service

You're a Strong Fit If You:
- Take initiative without being asked and follow through without being reminded
- Are comfortable managing multiple priorities and self-organizing your workload
- Communicate clearly and professionally — written and verbal
- Pick up new systems and tools quickly on your own
- Have at least 1 year of experience in sales, customer service, or account management (2–3 years preferred)
- Hold an Associate's or Bachelor's degree in Business, Sales, Marketing, or a related field (preferred)
- Are proficient in Microsoft Office Suite; familiarity with Amazon Seller ecosystem is a bonus
- Hold a valid driver's license with a clean record

Benefits:
- Competitive pay with raises tied directly to your performance and growth
- Full medical, dental, and vision coverage
- 401(k)
- Paid sick time, holidays, and vacation

At PIB, you won't be micromanaged — you'll be trusted. If you do your best work when you have ownership and room to operate, this is the role for you.

Company Description

About the company: PIB is an industrial distributor with 35+ years serving the bearing industry. We specialize in high-precision, miniature and spindle bearings, offering our global customer base the highest level of quality for the greatest value.