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Weekend Customer Journey Mapping Jobs (NOW HIRING)

Allstate

Journey Design Expert

Concord, NC

Diagnose customer journey pain points, develop solutions, and design end-to-end experiences that improve customer outcomes * Apply user-centered design methods (e.g., ideation, journey mapping ...

Allstate

Journey Design Expert

Chicago, IL · On-site

Diagnose customer journey pain points, develop solutions, and design end-to-end experiences that improve customer outcomes * Apply user-centered design methods (e.g., ideation, journey mapping ...

Northern Impact

Senior Director of CRM

Chicago, IL · On-site

Design and assess customer journey maps to identify and quantify touchpoints, optimizing the overall customer experience, engagement, and retention. * Implement a robust testing agenda to refine ...

Hertz

Director Customer Experience

Estero, FL · On-site

$120K/yr

Utilize customer journey mapping to understand touchpoints and create actionable plans for enhancing the customer experience. * Collaborate with senior leadership to align customer experience ...

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Weekend Customer Journey Mapping information

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$19

$27

How much do weekend customer journey mapping jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for weekend customer journey mapping in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Journey Mapping vs Weekend Customer Service Associate?

AspectWeekend Customer Journey MappingWeekend Customer Service Associate
Primary RoleAnalyzing and visualizing customer interactions to improve experienceAssisting customers with inquiries and issues during weekends
Skills & CertificationsCustomer experience, data analysis, mapping toolsCustomer service, communication skills, problem-solving
Work EnvironmentOffice or remote, focused on strategic planningRetail, hospitality, or call centers during weekends

Weekend Customer Journey Mapping focuses on analyzing customer interactions to enhance overall experience, often involving data analysis and strategic planning. In contrast, Weekend Customer Service Associates handle direct customer interactions, providing support and resolving issues during weekends. Both roles are essential but serve different functions within customer experience management.

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Weekend Customer Journey Mapping jobs near you
Manager/Sr. Manager Customer Excellence

Manager/Sr. Manager Customer Excellence

AbbVie

North Chicago, IL • On-site

$124K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

AbbVie rating

8.8

Company rating: 8.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

11th of 71 rated pharmaceutical

Job description

Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Manager/Senior Manager, Customer Excellence, supports the Customer Excellence function in driving continuous improvement across the OneHUB customer journey for patients, HCPs, and other customers. Executes customer journey mapping, identifies improvement opportunities, and implements solutions that enhance service quality, reduce friction, and improve operational efficiency.
Applies Six Sigma and operational excellence methodologies to deliver measurable gains in speed, quality, and customer satisfaction. Partners closely with OneHUB Operations, Pillar Teams, BTS, and AbbVie Business Partners to ensure improvements are practical, scalable, and fit for frontline execution within a regulated environment.
Operates with strong business and operational acumen to ensure sustainable performance, scalability, and compliance within a regulated environment
Responsibilities:
  • Execute end-to-end customer journey mapping across OneHUB touchpoints for patients, HCPs, and other customers.
  • Translate journey mapping findings and performance data into prioritized improvement initiatives.
  • Design and implement process and workflow improvements that enhance speed, clarity, and ease of engagement.
  • Partner with technical and system owners to support enhancements to platforms (e.g., CRM, case management, workflow tools) that enable improved customer experience.
  • Work across OneHUB Operations and Pillar Teams to understand evolving business needs and ensure improvement initiatives reflect frontline realities
  • Establish and sustain a structured continuous improvement framework.
  • Track implementation outcomes to ensure realized performance gains
  • Foster a culture of accountability, data-driven decision making, and customer-centric thinking within OneHUB

Qualifications
  • Bachelor's degree required.
  • 5-7 years of experience in patient services, contact center operations, customer experience, commercial operations, or related functions.
  • Demonstrated experience driving operational and customer experience improvements tied to measurable outcomes.
  • Strong understanding of service performance metrics and workflow optimization.
  • Experience partnering with technology teams (e.g., CRM, workflow systems) on enhancements or implementations.
  • Proven ability to lead cross-functional initiatives in a matrixed environment.
  • Strong analytical and problem-solving skills with ability to translate insights into actionable plans.
  • Experience in healthcare, biopharma, or other regulated environments preferred.
  • Excellent stakeholder management, communication, and influence skills

Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html

What AbbVie employees say

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About AbbVie

Sourced by ZipRecruiter

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

North Chicago, IL, US

Year founded

2013

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