Atlanta, GA · On-site
$160K/yr
Establish the enterprise-wide standards, methodology, and governance for customer journey mapping. * Build scalable, repeatable processes that teams can use to design, maintain, and activate journey ...
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Atlanta, GA · On-site
$160K/yr
Establish the enterprise-wide standards, methodology, and governance for customer journey mapping. * Build scalable, repeatable processes that teams can use to design, maintain, and activate journey ...
$170K/yr
Become a part of our caring community The Journey Mapping Lead oversees and optimizes the member ... Proficiency in customer analytics tools and CRM software. Advanced degree or certification in ...
New
$170K/yr
Become a part of our caring community The Journey Mapping Lead oversees and optimizes the member ... Proficiency in customer analytics tools and CRM software. Advanced degree or certification in ...
New
$170K/yr
Become a part of our caring community The Journey Mapping Lead oversees and optimizes the member ... Proficiency in customer analytics tools and CRM software. Advanced degree or certification in ...
New
$170K/yr
Become a part of our caring community The Journey Mapping Lead oversees and optimizes the member ... Proficiency in customer analytics tools and CRM software. Advanced degree or certification in ...
New
$170K/yr
Become a part of our caring community The Journey Mapping Lead oversees and optimizes the member ... Proficiency in customer analytics tools and CRM software. Advanced degree or certification in ...
New
$170K/yr
Become a part of our caring community The Journey Mapping Lead oversees and optimizes the member ... Proficiency in customer analytics tools and CRM software. Advanced degree or certification in ...
New
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
$69 - $104/hr
Ihr Aufgabengebiet Als Customer Journey Manager (m/w/d) übernehmen Sie folgende Tätigkeiten: ... Sicherer Umgang mit Journey-Mapping-Methoden, Funnel-Modellen und agilen Arbeitsweisen
$69 - $104/hr
Ihr Aufgabengebiet Als Customer Journey Manager (m/w/d) übernehmen Sie folgende Tätigkeiten: ... Sicherer Umgang mit Journey-Mapping-Methoden, Funnel-Modellen und agilen Arbeitsweisen
Develop and maintain journey maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. Ensure recommended journey improvements deliver ...
Develop and maintain journey maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. Ensure recommended journey improvements deliver ...
Columbus, OH · On-site
$133K - $190K/yr
Lead end-to-end customer journey mapping initiatives to deeply understand customer experiences ... Those in eligible roles may receive commission-based pay and/or discretionary incentive ...
Columbus, OH · On-site
$133K - $190K/yr
Lead end-to-end customer journey mapping initiatives to deeply understand customer experiences ... Those in eligible roles may receive commission-based pay and/or discretionary incentive ...
Columbus, OH · On-site
$130K - $167K/yr
Lead end-to-end customer journey mapping initiatives to deeply understand customer experiences ... Those in eligible roles may receive commission-based pay and/or discretionary incentive ...
Columbus, OH · On-site
$130K - $167K/yr
Lead end-to-end customer journey mapping initiatives to deeply understand customer experiences ... Those in eligible roles may receive commission-based pay and/or discretionary incentive ...
Columbus, OH · On-site
$130K - $167K/yr
Lead end-to-end customer journey mapping initiatives to deeply understand customer experiences ... Those in eligible roles may receive commission-based pay and/or discretionary incentive ...
Columbus, OH · On-site
$130K - $167K/yr
Lead end-to-end customer journey mapping initiatives to deeply understand customer experiences ... Those in eligible roles may receive commission-based pay and/or discretionary incentive ...
Columbus, OH · On-site
$120 - $180/hr
As a Customer Journey Strategy Lead on the Becoming a Customer Journey team, you will map and analyze end-to-end customer experiences to assess the current state, identify pain points, and surface ...
Columbus, OH · On-site
$120 - $180/hr
As a Customer Journey Strategy Lead on the Becoming a Customer Journey team, you will map and analyze end-to-end customer experiences to assess the current state, identify pain points, and surface ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Costa Mesa, CA · On-site
Journey Map Maintenance: Owner of governance and maintenance of customer journeys for core audiences across platforms (e.g., CDP, AJO, Journey Builder) and key touchpoints (website, email, app ...
Costa Mesa, CA · On-site
Journey Map Maintenance: Owner of governance and maintenance of customer journeys for core audiences across platforms (e.g., CDP, AJO, Journey Builder) and key touchpoints (website, email, app ...
Map the Customer Journey: * Collaborate with groups across the Integrated Customer Organization (ICO) and operating companies to deeply understand customer behaviors, needs, and pain points
Map the Customer Journey: * Collaborate with groups across the Integrated Customer Organization (ICO) and operating companies to deeply understand customer behaviors, needs, and pain points
Map the Customer Journey: * Collaborate with groups across the Integrated Customer Organization (ICO) and operating companies to deeply understand customer behaviors, needs, and pain points
Map the Customer Journey: * Collaborate with groups across the Integrated Customer Organization (ICO) and operating companies to deeply understand customer behaviors, needs, and pain points
Costa Mesa, CA · On-site
$125 - $295/hr
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Costa Mesa, CA · On-site
$125 - $295/hr
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
$9.86 - $11.45
2% of jobs
$11.45 - $13.05
4% of jobs
$13.05 - $14.64
14% of jobs
$15.02 is the 25th percentile. Wages below this are outliers.
$14.64 - $16.24
21% of jobs
The median wage is $16.91 / hr.
$16.24 - $17.83
21% of jobs
$19.34 is the 75th percentile. Wages above this are outliers.
$17.83 - $19.43
14% of jobs
$19.43 - $21.02
11% of jobs
$21.02 - $22.62
5% of jobs
$22.62 - $24.21
4% of jobs
$24.21 - $25.81
2% of jobs
$25.81 - $27.40
2% of jobs
$9
$18
$27
| Aspect | Commission Customer Journey Mapping | Commission Data Analyst |
|---|---|---|
| Primary Focus | Visualizing and improving customer experience across touchpoints | Analyzing data to identify trends and support decision-making |
| Skills Required | Customer experience design, journey mapping tools, communication | Data analysis, statistical skills, data visualization |
| Work Environment | Marketing, customer service, UX teams | Data teams, analytics departments, business intelligence |
While both roles involve working with customer data, Commission Customer Journey Mapping focuses on creating visual maps to enhance customer experience, whereas Commission Data Analysts analyze data to inform business strategies. Understanding these differences helps organizations assign the right skills to improve customer satisfaction and operational efficiency.
Cities with the most Commission Customer Journey Mapping job openings:
The most popular types of Customer Journey Mapping jobs are:
States with the most job openings for Commission Customer Journey Mapping jobs include:
$160K/yr
Contractor
Posted 4 days ago
Establish and scale enterprise-wide standards, methodology, and governance for customer journey mapping.
Partner with teams to design, maintain, and activate journey maps based on journey insights.
Guide experience design, content strategy, and digital teams in creating customer-centric experiences grounded in journey insights.
The Digital Experience Journey Mapping Lead is a strategic, hands-on expert responsible for establishing and scaling journey mapping as a core organizational capability. This role acts as the SME who guides experience design, content strategy, and digital teams in designing customer-centric experiences grounded in journey insights. They will define standards, build methodologies, mentor teams, and recommend the tools and technology needed to embed journey mapping into daily workflows. Job Duties 1. Journey Mapping Leadership & Framework Development • Establish the enterprise-wide standards, methodology, and governance for customer journey mapping. • Build scalable, repeatable processes that teams can use to design, maintain, and activate journey maps. • Create frameworks that connect journey insights to end-to-end digital experience design, content strategy, personalization, and performance metrics. 2. Upskill and Enable Experience Design & Content Strategy Teams • Train and mentor content strategists, UX designers, and digital partners on journey-led experience design. • Facilitate workshops and hands-on coaching to elevate team capability. • Provide best practices, templates, and playbooks to embed journey thinking across digital work. 3. Guide Experience Design Using Journey Insights • Partner with UX, content, research, and digital experience teams to ensure experiences are intentionally designed based on journey understanding. • Translate journey findings into recommendations for content structure, design patterns, message sequencing, and personalization triggers. • Ensure all digital experiences align to a clear, customer-first journey narrative. 4. Technology & Tools Strategy (Non-IT) • Evaluate and recommend journey mapping platforms and supporting solutions for visualization, collaboration, and activation. • Partner with analytics, research, and digital experience teams to select and operationalize the right tools. • Maintain the journey mapping tools ecosystem and ensure teams are trained and supported in using it. 5. Cross-Functional Alignment & Influence • Serve as the organization’s journey mapping SME across marketing, digital, research, content, operations, analytics, and customer teams. • Lead cross-functional workshops to identify friction points, moments that matter, and opportunity areas. • Influence roadmaps and planning by ensuring customer insights and journey data inform prioritization. 6. Insights Integration & Measurement • Collaborate with analytics, VOC, and research partners to incorporate quant + qual insights into journey maps. • Define journey-level KPIs and success metrics aligned with business goals. • Build processes to continuously update journey maps as new insights surface. Minimum Requirements • 6–10+ years in UX, CX, digital strategy, service design, or experience design. • Demonstrated leadership in building or scaling journey mapping programs. • Exceptional facilitation, communication, and coaching skills. • Experience developing frameworks, standards, or operating models. • Proficiency with journey mapping and collaborative design tools.
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Analytics and business intelligence systems and recruiting and staffing services
51 - 200 Employees
Alpharetta, GA, US
