Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...
Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...
Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...
Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Manager, Customer Journey
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
Parsippany Troy Hills, NJ · On-site
$150 - $175/hr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
Parsippany Troy Hills, NJ · On-site
$150 - $175/hr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
$69 - $104/hr
Ihr Aufgabengebiet Als Customer Journey Manager (m/w/d) übernehmen Sie folgende Tätigkeiten: ... Sicherer Umgang mit Journey-Mapping-Methoden, Funnel-Modellen und agilen Arbeitsweisen
$69 - $104/hr
Ihr Aufgabengebiet Als Customer Journey Manager (m/w/d) übernehmen Sie folgende Tätigkeiten: ... Sicherer Umgang mit Journey-Mapping-Methoden, Funnel-Modellen und agilen Arbeitsweisen
Customer Journey Strategy Manager
Irvine, CA · On-site
$88K - $136K/yr
... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...
Customer Journey Strategy Manager
Irvine, CA · On-site
$88K - $136K/yr
... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...
Develop and maintain journey maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. Ensure recommended journey improvements deliver ...
Develop and maintain journey maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. Ensure recommended journey improvements deliver ...
... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...
... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Customer Experience Manager
Dayton, OH · On-site
$100 - $130/hr
Design and implement customer journey improvements across digital and physical touchpoints. Manage ... Experience with journey mapping, service design, or UX research methodologies. * Familiarity with ...
Customer Experience Manager
Dayton, OH · On-site
$100 - $130/hr
Design and implement customer journey improvements across digital and physical touchpoints. Manage ... Experience with journey mapping, service design, or UX research methodologies. * Familiarity with ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Director, Customer Journey Design
Parsippany Troy Hills, NJ · On-site
$160 - $235/hr
Skills * Expertise in journey mapping, service design, and root-cause problem solving. * Strong ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Director, Customer Journey Design
Parsippany Troy Hills, NJ · On-site
$160 - $235/hr
Skills * Expertise in journey mapping, service design, and root-cause problem solving. * Strong ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Managing Director, Customer Journey Analytics & Personalization
Costa Mesa, CA · On-site
$125 - $295/hr
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Managing Director, Customer Journey Analytics & Personalization
Costa Mesa, CA · On-site
$125 - $295/hr
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Drive development and visualization of customer personas, journey mapping, and the elimination of friction points What You'll Bring to Spectrum Required Qualifications Education * Bachelor's degree ...
Drive development and visualization of customer personas, journey mapping, and the elimination of friction points What You'll Bring to Spectrum Required Qualifications Education * Bachelor's degree ...
Contractual Customer Journey Mapping information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do contractual customer journey mapping jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for contractual customer journey mapping in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is the difference between Contractual Customer Journey Mapping vs Customer Experience Analyst?
| Aspect | Contractual Customer Journey Mapping | Customer Experience Analyst |
|---|---|---|
| Credentials | Relevant certifications in customer experience, process mapping | Certifications in CX, data analysis, or research |
| Work Environment | Collaborates with marketing, sales, and product teams | Analyzes customer data, surveys, and feedback |
| Industry Usage | Used in service design, marketing, and consulting firms | Common in retail, tech, and service industries |
Contractual Customer Journey Mapping focuses on creating detailed maps of customer interactions based on contractual or service agreements, often involving process design. Customer Experience Analysts analyze customer data to improve overall satisfaction. While both roles aim to enhance customer experience, the former emphasizes mapping processes, and the latter emphasizes data analysis and insights.
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States with the most job openings for Contractual Customer Journey Mapping jobs include:
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Job description
Customer Journey Consultant
Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and experiences in the government sector. Track-record of deliverables that build products that are malleable, and usable by user experience and customer experience teams. Preferred experience/skills: Usage and familiarity with Lucid or other web-based diagramming applications. Creation of simple graphics and visuals to show complex ideas. Experience connecting with community members to verify hypothesis/ assumption maps.
Project work includes: Consultant will be responsible for the creation of up to 40 customer journey maps (through publicly accessible information) that are: 1) Built from templates and use a process that is easily repeatable by HC teams for additional journeys. 2) Designed to be malleable and editable for future iterations. 3) Set up standard common phases that are within government services (such as: learn, use, visit, apply, submit, receive). 4) Visually and graphically stimulating as well as easily understandable by those without subject matter expertise 5) Focus on the front-end service delivery. 6) Displays what people are doing, thinking, feeling and the channels/ touchpoints they experience along the journey. Propose and recommend opportunities for usage of maps to inform Client, design, and development phases.
Project deliverables include: Up to 40 customer journey maps within these experiences: Property. Pay property taxes; see assessed value; review property description; etc. Permits. License, marriage, birth certificates, vehicle registration; etc. Needs assistance. Cash, emergency assistance, disabilities, mental health, housing, child protection; etc. Work at Hennepin County. Get a job at Hennepin County, see benefits; etc. Civic engagement. climate change, disparity reduction, voting/ elections, report a problem (transportation related); etc. Waste. Disposal, recycling, pollution, lead abatement, choose to reuse, etc.