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Executive Customer Journey Mapping Jobs (NOW HIRING)

U.S. Bancorp

Service Experience Lead

Gresham, OR · On-site

$98K - $115K/yr

... journey analyst to support enterprise-scale initiatives by diagnosing customer pain points, mapping end-to-end customer journeys, and translating insights into executive-ready business cases. This ...

U.S. Bancorp

Service Experience Lead

Fargo, ND · On-site

$98K - $115K/yr

... journey analyst to support enterprise-scale initiatives by diagnosing customer pain points, mapping end-to-end customer journeys, and translating insights into executive-ready business cases. This ...

U.S. Bancorp

Service Experience Lead

Tempe, AZ · On-site

$98K - $115K/yr

... journey analyst to support enterprise-scale initiatives by diagnosing customer pain points, mapping end-to-end customer journeys, and translating insights into executive-ready business cases. This ...

U.S. Bancorp

Service Experience Lead

Saint Paul, MN · On-site

$98K - $115K/yr

... journey analyst to support enterprise-scale initiatives by diagnosing customer pain points, mapping end-to-end customer journeys, and translating insights into executive-ready business cases. This ...

U.S. Bancorp

Service Experience Lead

Charlotte, NC · On-site

$98K - $115K/yr

... journey analyst to support enterprise-scale initiatives by diagnosing customer pain points, mapping end-to-end customer journeys, and translating insights into executive-ready business cases. This ...

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Executive Customer Journey Mapping information

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$26.5K

$93.6K

$184K

How much do executive customer journey mapping jobs pay per year?

As of Aug 10, 2026, the average yearly pay for executive customer journey mapping in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Customer Journey Mapping vs Customer Experience Analyst?

AspectExecutive Customer Journey MappingCustomer Experience Analyst
CredentialsExperience in customer experience, business strategy, and often leadership rolesBackground in data analysis, customer research, and UX design
Work EnvironmentStrategic meetings, cross-department collaboration, executive presentationsData analysis, customer surveys, usability testing, reporting
Employer & IndustryRetail, finance, tech companies focusing on strategic customer insightsMarketing agencies, customer service departments, UX teams

Executive Customer Journey Mapping focuses on high-level strategic planning and aligning customer experience with business goals, often involving leadership decision-making. Customer Experience Analysts analyze data and customer feedback to identify pain points and improve service quality. While both roles aim to enhance customer satisfaction, the executive role emphasizes strategy and oversight, whereas the analyst role centers on data-driven insights and operational improvements.

More about Executive Customer Journey Mapping jobs
What cities are hiring for Executive Customer Journey Mapping jobs? Cities with the most Executive Customer Journey Mapping job openings:
What are the most commonly searched types of Customer Journey Mapping jobs? The most popular types of Customer Journey Mapping jobs are:
What states have the most Executive Customer Journey Mapping jobs? States with the most job openings for Executive Customer Journey Mapping jobs include:
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Executive Customer Journey Mapping jobs near you
Infographic showing various Executive Customer Journey Mapping job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Job Title: Contingent Digital Experience Journey Mapping Lead

Advent Global Solutions, Inc.

Atlanta, GA • On-site

$160K/yr

Other

Posted 18 days ago

Job description

Job Title: Contingent Digital Experience Journey Mapping Lead

Location: Atlanta, GA 30328

Duration: 12 Months

Employment Type: W2 Contract

Work Schedule: Monday Friday | 8:00 AM 5:00 PM

Job Summary

We are seeking a Digital Experience Journey Mapping Lead to establish and scale customer journey mapping as a core organizational capability. This strategic, hands-on role will serve as the subject matter expert (SME), partnering with UX, Content Strategy, Research, and Digital teams to design customer-centric experiences driven by journey insights.

The ideal candidate will define journey mapping standards, develop scalable methodologies, mentor cross-functional teams, and recommend tools that integrate journey mapping into everyday digital experience workflows.

Key Responsibilities

Journey Mapping Leadership

  • Establish enterprise-wide standards, governance, and methodologies for customer journey mapping.
  • Develop scalable, repeatable processes for creating, maintaining, and activating journey maps.
  • Connect journey insights to digital experience design, content strategy, personalization, and performance measurement.

Experience Design Enablement

  • Train and mentor UX designers, content strategists, and digital teams on journey-led experience design.
  • Lead workshops, coaching sessions, and knowledge-sharing initiatives.
  • Develop templates, playbooks, and best practices to embed customer journey thinking across the organization.

Customer Experience Strategy

  • Partner with UX, Research, Content, and Digital Experience teams to translate journey insights into actionable experience improvements.
  • Recommend content structures, design patterns, messaging strategies, and personalization opportunities.
  • Ensure digital experiences align with customer-first journey principles.

Journey Mapping Tools & Technology

  • Evaluate and recommend journey mapping platforms and collaboration tools.
  • Partner with analytics and research teams to implement and optimize journey mapping solutions.
  • Support adoption, governance, and ongoing training for journey mapping tools.

Cross-Functional Leadership

  • Act as the journey mapping SME across Marketing, Digital, Analytics, Operations, Research, and Customer Experience teams.
  • Facilitate cross-functional workshops to identify pain points, opportunities, and moments that matter.
  • Influence strategic planning by ensuring customer insights drive prioritization and decision-making.

Insights & Performance Measurement

  • Collaborate with Analytics, Voice of Customer (VoC), and Research teams to integrate qualitative and quantitative insights.
  • Define journey-level KPIs and success metrics aligned with business objectives.
  • Maintain and continuously improve journey maps as new customer insights emerge.

Required Qualifications

  • 6 10+ years of experience in UX, CX, Digital Strategy, Service Design, or Experience Design.
  • Proven experience leading or scaling enterprise customer journey mapping initiatives.
  • Strong facilitation, stakeholder management, communication, and coaching skills.
  • Experience developing frameworks, governance models, standards, or operating models.
  • Hands-on experience with journey mapping and collaborative design tools (e.g., Miro, Figma, Smaply, Lucidchart, or similar).
  • Strong ability to influence cross-functional teams and drive customer-centric transformation.

Apply