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Executive Customer Journey Mapping Jobs (NOW HIRING)

Omni Inclusive

Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...

Omni Inclusive

Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...

OG&E

Customer Journey Manager

Oklahoma City, OK · On-site

Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they ... Strong communication and storytelling skills, including presenting insights to executive leaders ...

New

OG&E

Customer Journey Manager

Oklahoma City, OK · On-site

Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they ... Strong communication and storytelling skills, including presenting insights to executive leaders ...

Hyundai Capital

Customer Journey Strategy Manager

Irvine, CA · On-site

$88K - $136K/yr

... maps (current and future state), documenting customer needs, decision moments, pain points, and ... and executive-ready insights highlighting journey health, root causes, risks, and prioritized ...

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Executive Customer Journey Mapping information

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$26.5K

$93.6K

$184K

How much do executive customer journey mapping jobs pay per year?

As of Aug 14, 2026, the average yearly pay for executive customer journey mapping in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Customer Journey Mapping vs Customer Experience Analyst?

AspectExecutive Customer Journey MappingCustomer Experience Analyst
CredentialsExperience in customer experience, business strategy, and often leadership rolesBackground in data analysis, customer research, and UX design
Work EnvironmentStrategic meetings, cross-department collaboration, executive presentationsData analysis, customer surveys, usability testing, reporting
Employer & IndustryRetail, finance, tech companies focusing on strategic customer insightsMarketing agencies, customer service departments, UX teams

Executive Customer Journey Mapping focuses on high-level strategic planning and aligning customer experience with business goals, often involving leadership decision-making. Customer Experience Analysts analyze data and customer feedback to identify pain points and improve service quality. While both roles aim to enhance customer satisfaction, the executive role emphasizes strategy and oversight, whereas the analyst role centers on data-driven insights and operational improvements.

More about Executive Customer Journey Mapping jobs

What cities are hiring for Executive Customer Journey Mapping jobs?

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What are the most commonly searched types of Customer Journey Mapping jobs?

The most popular types of Customer Journey Mapping jobs are:

What states have the most Executive Customer Journey Mapping jobs?

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Executive Customer Journey Mapping jobs near you
Infographic showing various Executive Customer Journey Mapping job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Journey Mapping

Omni Inclusive

On-site

Full-time

Posted 6 days ago

Job description

Customer Journey Consultant

Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and experiences in the government sector. Track-record of deliverables that build products that are malleable, and usable by user experience and customer experience teams. Preferred experience/skills: Usage and familiarity with Lucid or other web-based diagramming applications. Creation of simple graphics and visuals to show complex ideas. Experience connecting with community members to verify hypothesis/ assumption maps.

Project work includes: Consultant will be responsible for the creation of up to 40 customer journey maps (through publicly accessible information) that are: 1) Built from templates and use a process that is easily repeatable by HC teams for additional journeys. 2) Designed to be malleable and editable for future iterations. 3) Set up standard common phases that are within government services (such as: learn, use, visit, apply, submit, receive). 4) Visually and graphically stimulating as well as easily understandable by those without subject matter expertise 5) Focus on the front-end service delivery. 6) Displays what people are doing, thinking, feeling and the channels/ touchpoints they experience along the journey. Propose and recommend opportunities for usage of maps to inform Client, design, and development phases.

Project deliverables include: Up to 40 customer journey maps within these experiences: Property. Pay property taxes; see assessed value; review property description; etc. Permits. License, marriage, birth certificates, vehicle registration; etc. Needs assistance. Cash, emergency assistance, disabilities, mental health, housing, child protection; etc. Work at Hennepin County. Get a job at Hennepin County, see benefits; etc. Civic engagement. climate change, disparity reduction, voting/ elections, report a problem (transportation related); etc. Waste. Disposal, recycling, pollution, lead abatement, choose to reuse, etc.

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