Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...
Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...
Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...
Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...
Manager, Customer Journey
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
Parsippany, NJ · On-site
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
$150K - $175K/yr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
Parsippany Troy Hills, NJ · On-site
$150 - $175/hr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
Manager, Customer Journey
Parsippany Troy Hills, NJ · On-site
$150 - $175/hr
Journey Analysis & Mapping ... Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
$69 - $104/hr
Ihr Aufgabengebiet Als Customer Journey Manager (m/w/d) übernehmen Sie folgende Tätigkeiten: ... Sicherer Umgang mit Journey-Mapping-Methoden, Funnel-Modellen und agilen Arbeitsweisen
$69 - $104/hr
Ihr Aufgabengebiet Als Customer Journey Manager (m/w/d) übernehmen Sie folgende Tätigkeiten: ... Sicherer Umgang mit Journey-Mapping-Methoden, Funnel-Modellen und agilen Arbeitsweisen
Customer Journey Strategy Manager
Irvine, CA · On-site
$88K - $136K/yr
... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...
Customer Journey Strategy Manager
Irvine, CA · On-site
$88K - $136K/yr
... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...
Develop and maintain journey maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. Ensure recommended journey improvements deliver ...
Develop and maintain journey maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. Ensure recommended journey improvements deliver ...
... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...
... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...
Customer Journey Strategy Lead - Vice President
Columbus, OH · On-site
$120 - $180/hr
As a Customer Journey Strategy Lead on the Becoming a Customer Journey team, you will map and analyze end-to-end customer experiences to assess the current state, identify pain points, and surface ...
Customer Journey Strategy Lead - Vice President
Columbus, OH · On-site
$120 - $180/hr
As a Customer Journey Strategy Lead on the Becoming a Customer Journey team, you will map and analyze end-to-end customer experiences to assess the current state, identify pain points, and surface ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Journey Map Maintenance: Owner of governance and maintenance of the customer journeys for the core audiences across the various management platforms (EG: CDP, AJO, Journey Builder) and key ...
Customer Experience Manager
Dayton, OH · On-site
$100 - $130/hr
Design and implement customer journey improvements across digital and physical touchpoints. Manage ... Experience with journey mapping, service design, or UX research methodologies. * Familiarity with ...
Customer Experience Manager
Dayton, OH · On-site
$100 - $130/hr
Design and implement customer journey improvements across digital and physical touchpoints. Manage ... Experience with journey mapping, service design, or UX research methodologies. * Familiarity with ...
Managing Director, Customer Journey Analytics & Personalization (Costa Mesa)
Costa Mesa, CA · On-site
Journey Map Maintenance: Owner of governance and maintenance of customer journeys for core audiences across platforms (e.g., CDP, AJO, Journey Builder) and key touchpoints (website, email, app ...
Managing Director, Customer Journey Analytics & Personalization (Costa Mesa)
Costa Mesa, CA · On-site
Journey Map Maintenance: Owner of governance and maintenance of customer journeys for core audiences across platforms (e.g., CDP, AJO, Journey Builder) and key touchpoints (website, email, app ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Expertise in journey mapping, service design, and root-cause problem solving. * Strong grasp of CX ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Director, Customer Journey Design
Parsippany Troy Hills, NJ · On-site
$160 - $235/hr
Skills * Expertise in journey mapping, service design, and root-cause problem solving. * Strong ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Director, Customer Journey Design
Parsippany Troy Hills, NJ · On-site
$160 - $235/hr
Skills * Expertise in journey mapping, service design, and root-cause problem solving. * Strong ... Customer-centric mindset with a passion for simplifying the customer experience. * Strategic ...
Freelance Customer Journey Mapping information
See salary details
$9.38 - $14.79
1% of jobs
$16.15 is the 25th percentile. Wages below this are outliers.
$14.79 - $20.21
96% of jobs
$20.21 - $25.63
2% of jobs
$25.63 - $31.05
0% of jobs
$31.05 - $36.47
1% of jobs
$36.47 - $41.89
0% of jobs
$41.89 - $47.31
0% of jobs
$47.31 - $52.73
0% of jobs
$52.73 - $58.15
0% of jobs
$58.15 - $63.57
0% of jobs
$63.57 - $68.99
0% of jobs
$9
$22
$68
How much do freelance customer journey mapping jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for freelance customer journey mapping in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.
What is the difference between Freelance Customer Journey Mapping vs Freelance UX Designer?
| Aspect | Freelance Customer Journey Mapping | Freelance UX Designer |
|---|---|---|
| Primary Focus | Analyzing and visualizing customer interactions across touchpoints | Designing user interfaces and improving user experience |
| Skills & Certifications | Customer experience, research, data analysis | Design tools, user research, prototyping |
| Work Environment | Research, strategy sessions, client collaboration | Design studios, digital tools, client feedback |
| Industry Usage | Marketing, customer service, business strategy | Web, app, product design |
While both roles focus on improving user and customer experiences, Freelance Customer Journey Mapping emphasizes understanding and visualizing the entire customer experience, whereas Freelance UX Designer concentrates on creating and refining digital interfaces. They often collaborate but serve different aspects of the user experience process.
More about Freelance Customer Journey Mapping jobs
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States with the most job openings for Freelance Customer Journey Mapping jobs include:
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Job description
Customer Journey Consultant
Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and experiences in the government sector. Track-record of deliverables that build products that are malleable, and usable by user experience and customer experience teams. Preferred experience/skills: Usage and familiarity with Lucid or other web-based diagramming applications. Creation of simple graphics and visuals to show complex ideas. Experience connecting with community members to verify hypothesis/ assumption maps.
Project work includes: Consultant will be responsible for the creation of up to 40 customer journey maps (through publicly accessible information) that are: 1) Built from templates and use a process that is easily repeatable by HC teams for additional journeys. 2) Designed to be malleable and editable for future iterations. 3) Set up standard common phases that are within government services (such as: learn, use, visit, apply, submit, receive). 4) Visually and graphically stimulating as well as easily understandable by those without subject matter expertise 5) Focus on the front-end service delivery. 6) Displays what people are doing, thinking, feeling and the channels/ touchpoints they experience along the journey. Propose and recommend opportunities for usage of maps to inform Client, design, and development phases.
Project deliverables include: Up to 40 customer journey maps within these experiences: Property. Pay property taxes; see assessed value; review property description; etc. Permits. License, marriage, birth certificates, vehicle registration; etc. Needs assistance. Cash, emergency assistance, disabilities, mental health, housing, child protection; etc. Work at Hennepin County. Get a job at Hennepin County, see benefits; etc. Civic engagement. climate change, disparity reduction, voting/ elections, report a problem (transportation related); etc. Waste. Disposal, recycling, pollution, lead abatement, choose to reuse, etc.