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Gainsight Administrator Jobs (NOW HIRING)

Accela

Customer Success Operations Lead

Serve as the primary administrator and strategic owner of Gainsight. * Manage platform configuration, governance, integrations, reporting, permissions, and overall platform health. * Design and ...

Accela

Customer Success Operations Lead

Serve as the primary administrator and strategic owner of Gainsight. * Manage platform configuration, governance, integrations, reporting, permissions, and overall platform health. * Design and ...

Octave

Customer Success Operations

Preferred Certifications & Experience Gainsight Administrator Certification preferred. Experience supporting Gainsight AI capabilities, data quality practices, and AI-ready operational datasets ...

IMR Soft Llc

Gainsight Solution Architect

Weston, FL · Remote

$64.50 - $85/hr

Science, IT, or related Architects Gainsight lifecycle: config, automation, admin, data/API integrations Experience in professional services, software architecture, or enterprise SaaS Salesforce dev ...

Celigo, Inc.

$90 - $120/hr

Configure and build customer journeys, playbooks, health programs, and digital engagement workflows in Gainsight in partnership with the Gainsight administrator. * Design and implement project-level ...

New

BuildOps

Manager, PMO

Raleigh, NC

... Gainsight, project tracking) so systems reflect ground truth, not a best-case view * Ensure IMs and CSMs spend time on customers, not on admin overhead Build and maintain implementation playbooks

BuildOps

Manager, PMO

Los Angeles, CA

$145K - $181K/yr

... Gainsight, project tracking) so systems reflect ground truth, not a best-case view * Ensure IMs and CSMs spend time on customers, not on admin overhead Build and maintain implementation playbooks

BuildOps

Manager, PMO

... Gainsight, project tracking) so systems reflect ground truth, not a best-case view * Ensure IMs and CSMs spend time on customers, not on admin overhead Build and maintain implementation playbooks

BuildOps

Manager, PMO

San Francisco, CA · On-site

$145K - $181K/yr

... Gainsight, project tracking) so systems reflect ground truth, not a best-case view * Ensure IMs and CSMs spend time on customers, not on admin overhead Build and maintain implementation playbooks

Autodesk

Business Customer Success Manager

Boston, MA · On-site

$72K - $128K/yr

... Gainsight or similar tools) to proactively mitigate risk andidentifygrowth opportunities ... Engage confidently with stakeholders at all levels, from end users and IT administrators to ...

New

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Gainsight Administrator information

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$39K

$73.3K

$152.5K

How much do gainsight administrator jobs pay per year?

As of Aug 21, 2026, the average yearly pay for gainsight administrator in the United States is $73,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $81,500.00 per year, depending on experience, location, and employer.

What is a Gainsight administrator?

A Gainsight Administrator is responsible for managing and optimizing the Gainsight platform to enhance customer success operations. They configure workflows, create reports and dashboards, and integrate Gainsight with other systems to ensure efficient data flow. The role involves collaborating with customer success teams to automate processes and improve customer engagement. Additionally, they troubleshoot issues, maintain system health, and provide training to ensure users maximize Gainsight’s capabilities.

What does a Gainsight administrator do?

A typical day for a Gainsight Administrator involves monitoring and optimizing customer health scores, managing automation rules, creating reports and dashboards, and troubleshooting user issues within the Gainsight platform. You’ll often collaborate closely with customer success, sales, and operations teams to ensure data quality, align processes, and implement new features that support business goals. Regular tasks also include handling user onboarding, maintaining system integrations, and supporting change requests or new initiatives. The role is dynamic and offers a mix of technical problem-solving and cross-functional teamwork, making it both challenging and rewarding for professionals who enjoy continuous improvement.

What skills and qualifications are needed to be a Gainsight administrator?

A Gainsight Administrator should possess strong analytical skills, experience with SaaS customer success platforms, and a background in computer science, information systems, or a related field. Familiarity with Gainsight, Salesforce, data integration tools, and, ideally, Gainsight Administrator certification is highly valuable. Exceptional problem-solving abilities, attention to detail, and strong communication skills help set top candidates apart. These capabilities are essential to effectively configure, optimize, and support Gainsight to drive ongoing customer success initiatives within organizations.

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Gainsight Administrator jobs near you
Infographic showing various Gainsight Administrator job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 43% In-person, 10% Hybrid, and 47% Remote job distribution, with an average salary of $73,281 per year, or $35.2 per hour.

Senior Customer Systems Administrator (Gainsight)

Jobvite

Los Angeles, CA

$92K - $125K/yr

Other

Re-posted 18 days ago

Job description

#Description#

What makes Employ unique is that we offer three distinct ATS platforms—JazzHR, Lever, and Jobvite to serve businesses at every stage of growth. We’re also building AI Companion tools to support recruiters throughout the hiring journey, with a focus on screening, interviewing, and sourcing.

We’re deeply committed to data security and compliance, partnering with IBM watsonx.governance to ensure end-to-end, always-on protection.

Today, more than 23,000 companies, including e.l.f. Beauty, Shutterfly, Pure Barre, and Spotify, trust Employ to help them hire smarter, faster, and more efficiently. 

About the Role:

We are seeking a Senior Customer Systems Administrator (Gainsight) to lead the strategy, configuration, and day-to-day management of our Gainsight CS instance. This role will work closely with cross-functional teams including Customer Success, Sales, Product, and IT to optimize customer lifecycle management, health scoring, journey mapping, and data-driven decision-making. You will be the go-to Gainsight expert who ensures the platform supports our growth and evolving CX strategy.

This position is U.S.-based and partners closely with teammates in the EST time zone.

What you’ll do:

  • Own the overall administration and architecture of Gainsight CS including objects, rules, playbooks, health scores, and reports/dashboards.
  • Demonstrated understanding of how Gainsight CS interacts with other Gainsight modules (e.g., PX, CE, and Customer Community) to ensure cohesive and scalable customer success operations.
  • Collaborate with Customer Success leadership to translate business goals into scalable Gainsight processes.
  • Maintain and continuously improve the customer health score framework using inputs from product usage, support, sentiment, and other key metrics.
  • Design and implement automated workflows, calls to action (CTAs), and playbooks to drive proactive customer engagement.
  • Partner with RevOps, Sales Ops, and BI teams to integrate Gainsight with Salesforce and other key tools.
  • Support Gainsight-related projects across sprint cycles—ensuring clear communication with stakeholders, delivering timely updates, and performing thorough QA testing prior to deploying changes to production.
  • Lead quarterly reviews of Gainsight effectiveness and make recommendations for enhancement based on performance data and feedback.
  • Train and support end users, including CSMs, Account Managers, and Executives, on Gainsight functionality and best practices.
  • Develop and maintain documentation and governance processes for Gainsight configuration and data integrity.
  • Stay current with Gainsight product updates and industry trends to ensure we are maximizing platform value.

What you’ll bring:

  • Must have 3+ years as a Gainsight administrator with 4–6 years of experience in Customer Success
  • Gainsight Administrator certification
  • Strong knowledge of Salesforce CRM and its integration with Gainsight.
  • Demonstrated experience designing and maintaining health score frameworks, playbooks, and automation workflows.
  • Strong analytical skills, with the ability to interpret data and present actionable insights.
  • Experience working in a fast-paced SaaS or technology environment.
  • Exceptional communication and cross-functional collaboration skills.
  • Experience with tools like Jira, Snowflake, and Tableau is a plus.

Employ is an Equal Opportunity employer.
Employ is an EVerify employer.