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Customer Journey Mapping Jobs (NOW HIRING)

Omni Inclusive

Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...

Omni Inclusive

Customer Journey Consultant Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and ...

OG&E

Customer Journey Manager

Oklahoma City, OK · On-site

Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...

OG&E

Customer Journey Manager

Oklahoma City, OK · On-site

Lead the creation of journey maps for complex to highly complex customer journeys, ensuring they accurately capture the voice and perspective of the customer. * Document customer journey information ...

Neugart GmbH

$69 - $104/hr

Ihr Aufgabengebiet Als Customer Journey Manager (m/w/d) übernehmen Sie folgende Tätigkeiten: ... Sicherer Umgang mit Journey-Mapping-Methoden, Funnel-Modellen und agilen Arbeitsweisen

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Hyundai Capital

Customer Journey Strategy Manager

Irvine, CA · On-site

$88K - $136K/yr

... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...

Jobtailor

Customer Experience Manager

Dayton, OH · On-site

$100 - $130/hr

Design and implement customer journey improvements across digital and physical touchpoints. Manage ... Experience with journey mapping, service design, or UX research methodologies. * Familiarity with ...

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How much do customer journey mapping jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer journey mapping in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer journey mapping?

A Customer Journey Mapping job involves analyzing and visualizing the steps a customer takes while interacting with a company, from initial awareness to post-purchase support. Professionals in this role gather data, identify pain points, and create journey maps to improve customer experience and streamline business processes. They work closely with marketing, sales, and customer support teams to align efforts and enhance customer satisfaction. The goal is to optimize touchpoints, increase engagement, and drive customer loyalty.

What does a customer journey mapping professional do?

A typical day in Customer Journey Mapping involves gathering and analyzing customer feedback, meeting with stakeholders to understand touchpoints, and visualizing customer experiences through journey maps. You may collaborate with marketing, product, and customer service teams to identify pain points and recommend improvements. The role often includes presenting findings, running workshops, and ensuring that customer-centric thinking is embedded in project plans. This dynamic and collaborative environment makes each day both challenging and rewarding as you drive positive change throughout the organization.

What are the key skills and qualifications needed for customer journey mapping?

To thrive in Customer Journey Mapping, you need strong analytical skills, a solid grasp of customer experience concepts, and often a background in marketing, business analysis, or UX. Proficiency with journey mapping tools (like Smaply, Miro, or Lucidchart), CRM systems, and sometimes CX certification are commonly sought. Excellent communication, empathy, and cross-functional collaboration skills help professionals excel in understanding and championing customer perspectives. These qualifications enable you to accurately capture and improve the customer experience, driving satisfaction and business success.

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Customer Journey Mapping jobs near you
Infographic showing various Customer Journey Mapping job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Journey Mapping

Omni Inclusive

Full-time

Posted 13 days ago

Job description

Customer Journey Consultant

Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and experiences in the government sector. Track-record of deliverables that build products that are malleable, and usable by user experience and customer experience teams. Preferred experience/skills: Usage and familiarity with Lucid or other web-based diagramming applications. Creation of simple graphics and visuals to show complex ideas. Experience connecting with community members to verify hypothesis/ assumption maps.

Project work includes: Consultant will be responsible for the creation of up to 40 customer journey maps (through publicly accessible information) that are: 1) Built from templates and use a process that is easily repeatable by HC teams for additional journeys. 2) Designed to be malleable and editable for future iterations. 3) Set up standard common phases that are within government services (such as: learn, use, visit, apply, submit, receive). 4) Visually and graphically stimulating as well as easily understandable by those without subject matter expertise 5) Focus on the front-end service delivery. 6) Displays what people are doing, thinking, feeling and the channels/ touchpoints they experience along the journey. Propose and recommend opportunities for usage of maps to inform Client, design, and development phases.

Project deliverables include: Up to 40 customer journey maps within these experiences: Property. Pay property taxes; see assessed value; review property description; etc. Permits. License, marriage, birth certificates, vehicle registration; etc. Needs assistance. Cash, emergency assistance, disabilities, mental health, housing, child protection; etc. Work at Hennepin County. Get a job at Hennepin County, see benefits; etc. Civic engagement. climate change, disparity reduction, voting/ elections, report a problem (transportation related); etc. Waste. Disposal, recycling, pollution, lead abatement, choose to reuse, etc.

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