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Customer Journey Mapping Jobs (NOW HIRING)

Verint

CS Journey & Programs Specialist

Design, document, and continuously refine Verint's customer journey maps, defining lifecycle stages, critical moments of truth, expected customer outcomes, and the appropriate digital/human ...

AutoNation

$106K/yr

Develop and maintain customer journey maps that document lifecycle stages, key moments, customer needs, pain points, and opportunity areas. * Support the development of journey strategies by helping ...

AutoNation

$106K/yr

Develop and maintain customer journey maps that document lifecycle stages, key moments, customer needs, pain points, and opportunity areas. * Support the development ofAfter-Salesjourney strategies ...

Lorven Technologies

Lead customer journey mapping (current vs. future state) and identify pain points/opportunities * Drive experience-led design thinking workshops with business stakeholders * Ensure solutions are ...

CYNET SYSTEMS

Customer Experience (CX) SME

Whippany, NJ · On-site

$85 - $90/hr

Strong expertise in customer journey mapping & service design. * Design thinking methodologies. * CX measurement frameworks (NPS, VoC, experience analytics). * Proven ability to link CX initiatives ...

Hyundai Capital

Customer Journey Strategy Manager

Irvine, CA · On-site

$88K - $136K/yr

... maps (current and future state), documenting customer needs, decision moments, pain points, and experience gaps. • Ensure recommended journey improvements deliver consistent, efficient omni-channel ...

SysMind, LLC

Customer Experience (CX) SME

Rosemont, IL

$18 - $22.50/hr

Customer Journey Mapping (As-Is / To-Be) * Service Design * Design Thinking Methodologies * Voice of Customer (VoC) * CX Measurement Frameworks (NPS, CSAT, Experience Analytics) * Customer Insights ...

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How much do customer journey mapping jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for customer journey mapping in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer journey mapping?

Customer journey mapping is a process used by professionals in roles like customer experience or marketing to visualize and understand the steps a customer takes when interacting with a company or product. It helps identify pain points and opportunities for improving the customer experience by analyzing touchpoints across channels and stages. Skills in data analysis, empathy, and tools like journey mapping software are often essential for this role.

What is a Customer Journey Mapping job?

A Customer Journey Mapping job involves analyzing and visualizing the steps a customer takes while interacting with a company, from initial awareness to post-purchase support. Professionals in this role gather data, identify pain points, and create journey maps to improve customer experience and streamline business processes. They work closely with marketing, sales, and customer support teams to align efforts and enhance customer satisfaction. The goal is to optimize touchpoints, increase engagement, and drive customer loyalty.

What are the key skills and qualifications needed to thrive in the Customer Journey Mapping position, and why are they important?

To thrive in Customer Journey Mapping, you need strong analytical skills, a solid grasp of customer experience concepts, and often a background in marketing, business analysis, or UX. Proficiency with journey mapping tools (like Smaply, Miro, or Lucidchart), CRM systems, and sometimes CX certification are commonly sought. Excellent communication, empathy, and cross-functional collaboration skills help professionals excel in understanding and championing customer perspectives. These qualifications enable you to accurately capture and improve the customer experience, driving satisfaction and business success.

Is CX a good career?

Customer Experience (CX) roles, including customer journey mapping, are in demand as companies focus on improving client satisfaction and loyalty. These positions often require skills in data analysis, communication, and tools like CRM software, and can offer opportunities for career growth in various industries.

What does a typical day look like for a professional specializing in Customer Journey Mapping?

A typical day in Customer Journey Mapping involves gathering and analyzing customer feedback, meeting with stakeholders to understand touchpoints, and visualizing customer experiences through journey maps. You may collaborate with marketing, product, and customer service teams to identify pain points and recommend improvements. The role often includes presenting findings, running workshops, and ensuring that customer-centric thinking is embedded in project plans. This dynamic and collaborative environment makes each day both challenging and rewarding as you drive positive change throughout the organization.

What is the highest paying job in customer service?

The highest paying roles in customer service typically include Customer Service Director, Customer Experience Manager, or Call Center Operations Manager, with salaries often exceeding $70,000 annually. These positions require strong leadership, strategic planning, and experience in managing large teams or complex customer service operations.

How to get a job in mapping?

To get a job in customer journey mapping, develop skills in user experience, data analysis, and process design. Gaining experience with tools like journey mapping software and earning relevant certifications can improve your prospects. Building a portfolio of case studies and understanding customer behavior are also beneficial.
More about Customer Journey Mapping jobs
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Customer Journey Mapping jobs near you
Infographic showing various Customer Journey Mapping job openings in the United States as of June 2026, with employment types broken down into 37% Full Time, 58% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Value Architect & Journey Mapping Lead - Enterprise Sales Enablement

Customer Value Architect & Journey Mapping Lead - Enterprise Sales Enablement

Meta

Menlo Park, CA • Remote

$131K/yr

Full-time

Posted 8 days ago

Meta rating

7.5

Company rating: 7.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

121st of 190 rated software companies

Job description

It is an exciting time to be at Meta as we’re building a Success team to support high growth in our Enterprise GTM Group. We are seeking a Customer value architect and journey mapping professional, who will be responsible for researching our customers’ journey to success across multiple use cases and industries, identifying friction points, gaps and opportunities to accelerate their time to value.
Customer Value Architect & Journey Mapping Lead - Enterprise Sales Enablement Responsibilities:
  • This is a customer-facing, high priority role which requires evidenced success with communication, organization, business, analytical and technical skills. This Customer Journey Manager is responsible for leveraging data and customer insights to design and improvements to the customers journey to success
  • You will be a key member of the Success and Sales Enablement core team, and work on both short-term tactical journey changes, as well as longer-term transformational opportunities. This role will report directly to the Director of Global Customer Success
  • Own qualitative and quantitative research and documentation as it pertains to the success journey for our covered accounts, beginning with Large Enterprise (Fortune 500)
  • Understand our existing customers, their use cases, jobs to be done in a deployment, common pain points and how business messaging can address customer needs
  • Work cross-functionally with teams such as Marketing, Global Business Solutions (Sales), Product Engineering, Partner Organization, Insights and analytics and Customer Success Managers in the field
  • Document and demonstrate the current customer journey by developing visual journey maps which may include service blueprints, flowcharts, layouts, diagrams, charts, and models
  • Analyze specific success motion performance and make recommendations of ways to improve the effectiveness of our customer success lifecycle
  • Oversee the analysis, reporting and delivery of key program performance metrics of program to executive leadership, and cross functional stakeholders
  • Provide market intelligence and leverage industry best practices to continuously optimize and innovate our success offering
  • Able to act as a trusted advisor in addressing our customer's business needs

Minimum Qualifications:
  • 5+ years consulting, process optimization, design thinking or customer research
  • Demonstrated customer interface and presentation skills, with a customer-first approach
  • Demonstrated analytical, problem solving and creative thinking skills
  • Ability to work well in a fast-paced, hands-on dynamic and ambiguous environment
  • Proven planning, time management, organizational and interpersonal skills

Preferred Qualifications:
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Proficiency in web-analytics applications, and digital whiteboarding solutions is preferred

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$131,000/year to $190,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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