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Weekend Customer Journey Mapping Jobs (NOW HIRING)

US Bank

Project Manager- Customer Experience

Tempe, AZ · Hybrid

$98K - $115K/yr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Proven experience incustomer journey mapping, CX strategy, or service design. * Project management ...

US Bank

Project Manager- Customer Experience

Saint Paul, MN · Hybrid

$98K - $115K/yr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Proven experience incustomer journey mapping, CX strategy, or service design. * Project management ...

US Bank

Project Manager- Customer Experience

Gresham, OR · Hybrid

$98K - $115K/yr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Proven experience incustomer journey mapping, CX strategy, or service design. * Project management ...

US Bank

Project Manager- Customer Experience

Fargo, ND · Hybrid

$98K - $115K/yr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Proven experience incustomer journey mapping, CX strategy, or service design. * Project management ...

US Bank

Project Manager- Customer Experience

Charlotte, NC · Hybrid

$98K - $115K/yr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Proven experience incustomer journey mapping, CX strategy, or service design. * Project management ...

Assuranceamerica

Voice of the Customer Lead

Atlanta, GA · On-site

Preferred Knowledge and Experience Survey platform expertise; advanced analytics experience; customer journey mapping knowledge. Skills and Competencies * Customer advocacy, analytics, storytelling ...

Eleks

NY · On-site

$90 - $150/hr

Advanced proficiency in customer research methodologies, customer journey mapping, and predictive analytics * Excellent communication and interpersonal skills, with the ability to influence ...

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Weekend Customer Journey Mapping information

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$12

$19

$27

How much do weekend customer journey mapping jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for weekend customer journey mapping in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Journey Mapping vs Weekend Customer Service Associate?

AspectWeekend Customer Journey MappingWeekend Customer Service Associate
Primary RoleAnalyzing and visualizing customer interactions to improve experienceAssisting customers with inquiries and issues during weekends
Skills & CertificationsCustomer experience, data analysis, mapping toolsCustomer service, communication skills, problem-solving
Work EnvironmentOffice or remote, focused on strategic planningRetail, hospitality, or call centers during weekends

Weekend Customer Journey Mapping focuses on analyzing customer interactions to enhance overall experience, often involving data analysis and strategic planning. In contrast, Weekend Customer Service Associates handle direct customer interactions, providing support and resolving issues during weekends. Both roles are essential but serve different functions within customer experience management.

More about Weekend Customer Journey Mapping jobs

What cities are hiring for Weekend Customer Journey Mapping jobs?

Cities with the most Weekend Customer Journey Mapping job openings:

What are the most commonly searched types of Customer Journey Mapping jobs?

The most popular types of Customer Journey Mapping jobs are:

What states have the most Weekend Customer Journey Mapping jobs?

States with the most job openings for Weekend Customer Journey Mapping jobs include:

What job categories do people searching Weekend Customer Journey Mapping jobs look for?

The top searched job categories for Weekend Customer Journey Mapping jobs are:

Weekend Customer Journey Mapping jobs near you
Infographic showing various Weekend Customer Journey Mapping job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,640 per year, or $19.1 per hour.

Qualitative Researcher

Strategic Staffing Solutions

Plano, TX • On-site

$40 - $45/hr

Full-time

Posted 22 days ago

Key responsibilities

  • Lead service design research efforts across complex business and customer experiences.

  • Facilitate cross-functional workshops with stakeholders from business, technology, operations, product, and customer experience teams.

  • Develop and maintain service blueprints, ecosystem maps, customer journey maps, and other service-related visual frameworks.

Job description

Job Description Strategic Staffing Solutions is currently looking for a Service Design Researcher for a W2 contract opportunity. This is a W-2 contract opportunity, and candidates must be able to work on our W-2 only. NO C2C or 1099.

Position Overview Service Design Researcher (Blueprint Mapping & Ecosystem Design) Contract Length: 4 Months Location: Plano, TX (primary), Charlotte, NC Work Arrangement: Onsite 4 days Rate: $40-45 Ideal Candidate: Someone with Research skills that spans beyond the digital space and over-index in moderated strategic efforts taking broad conversations and distilling them into pattern-analyzed findings focused on the nuances. Important: This is a Service Design-focused position, not a traditional UX/UI Design role. Candidates should have demonstrated experience in service design, experience mapping, insight synthesis, visualization, and systems thinking.

Position Overview We are seeking an experienced Service Design Researcher with strong expertise in service blueprinting, ecosystem mapping, journey mapping, and cross-functional facilitation. This role will partner with business, product, operations, technology, and customer experience teams to uncover opportunities, align stakeholders, and design end-to-end service experiences. The ideal candidate is a skilled facilitator who can bring diverse stakeholders together, lead discovery workshops, and translate complex processes into clear visual maps and actionable insights.

This individual will play a key role in creating service blueprints, ecosystem maps, customer journeys, and operational experience frameworks that support strategic decision-making and service transformation initiatives. Key Responsibilities Lead service design research efforts across complex business and customer experiences. Facilitate cross-functional workshops with stakeholders from business, technology, operations, product, and customer experience teams.

Develop and maintain: Service Blueprints Ecosystem Maps Customer Journey Maps Experience Maps Process Maps Stakeholder Maps Conduct qualitative research, interviews, observations, and workshops to identify customer and employee needs. Synthesize research findings into actionable insights and recommendations. Visualize end-to-end service ecosystems, dependencies, touchpoints, and handoffs across multiple teams and systems.

Identify service gaps, pain points, opportunities, and process improvement initiatives. Collaborate with UX researchers, designers, product managers, and business leaders to align strategy and execution. Present findings and recommendations to leadership and key stakeholders.

Drive stakeholder alignment and consensus through effective facilitation techniques. Required Qualifications 5+ years of experience in Service Design, Design Research, UX Research, Human-Centered Design, or related disciplines. Demonstrated expertise creating Service Blueprints and Ecosystem Maps.

Experience facilitating cross-functional workshops and stakeholder working sessions. Strong research and synthesis skills. Ability to translate complex business processes into visual frameworks and actionable recommendations.

Experience working with multiple stakeholder groups across business and technology organizations. Excellent communication, presentation, and storytelling skills. Preferred Qualifications Experience with customer journey mapping and experience design methodologies.

Experience in enterprise environments and large-scale transformation initiatives. Familiarity with Design Thinking and Human-Centered Design frameworks. Experience using tools such as Miro, FigJam, Figma, Lucidchart, or similar collaboration platforms.

Consulting or enterprise strategy experience is a plus. "Beware of scams. S3 never asks for money during its onboarding process."

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