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Customer Support Consultant Jobs (NOW HIRING)

InfiCare

PHP Support Consultant

Boca Raton, FL · On-site

Boca Raton, FL 33487 (Fully Onsite - Customer Office) Job Type: 6+ Month Contract Experience: ~1+ years Job Overview Our client is seeking an PHP Support Consultant to join their team at a customer ...

Harris

$27.02/hr

Support Consultant Position Overview Support Consultant - delivers Level 1 and Level 2 technical ... Success in this role requires balancing technical expertise with a customer-focused mindset to ...

Harriscomputer

$27.02/hr

Support Consultant Position Overview Support Consultant - delivers Level 1 and Level 2 technical ... Success in this role requires balancing technical expertise with a customer-focused mindset to ...

Infojini Inc

Desktop Support Consultant

Raleigh, NC · On-site

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Installing and imaging new computers and loading appropriate software for customers. Installing ...

ADP

Client Support Consultant- Tax

Alpharetta, GA · On-site

ADP is hiring a Client Support Consultant. * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...

ADP

Client Support Consultant- Tax

Alpharetta, GA · On-site

ADP is hiring a Client Support Consultant. * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...

Jobless

$83 - $96/hr

Specifically, you will work directly with customers to identify, troubleshoot, and resolve client ... Additionally, the Sage Intacct Support Consultant will work with other consultants, customer ...

Danaher

Application Support Consultant

Brea, CA · On-site

$85 - $95/hr

The Application Support Consultant is responsible for providing operational support for business ... Microsoft Dynamics 365 ERP / CRM, Rillion, or other enterprise business applications. * Working in ...

Danaher

Application Support Consultant

Brea, CA · On-site

$85 - $95/hr

The Application Support Consultant is responsible for providing operational support for business ... Microsoft Dynamics 365 ERP / CRM, Rillion, or other enterprise business applications. * Working in ...

Asurion

Franchise Support Consultant

Orlando, FL

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix ... Focusing on store performance, revenue generation, salesmanship, customer experience, inventory ...

Agupdate

IT Support Consultant

Washington, NC · On-site

$65 - $75/hr

IT Support Consultant Brown University Position Purpose The IT Support Consultants provide advanced ... Excellent customer service skills; strong commitment to customer service. Understanding and ...

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop ... Excellent customer service skills; strong commitment to customer service. * Understanding and ...

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Customer Support Consultant information

See salary details

$27.5K

$52.6K

$85.5K

How much do customer support consultant jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer support consultant in the United States is $52,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is a customer support consultant?

Customer Support Consultants are professionals who assist customers by resolving issues, answering questions, and providing guidance about a company's products or services. They often serve as the first point of contact for customers seeking help, either via phone, email, chat, or in person. Their responsibilities include troubleshooting problems, processing orders, handling complaints, and ensuring customer satisfaction. They may also provide product recommendations and escalate complex issues to higher-level support teams as needed.

What are the key skills and qualifications needed to thrive as a customer support consultant?

To thrive as a Customer Support Consultant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is often required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and contribute to customer retention and company reputation.

How do customer support consultants typically handle high-volume periods and challenging customer interactions?

Customer Support Consultants often face peak periods, such as product launches or holidays, when the volume of inquiries increases significantly. During these times, consultants rely on strong organizational skills, effective use of customer relationship management (CRM) tools, and close collaboration with teammates to prioritize and resolve issues efficiently. Handling challenging customer interactions involves active listening, empathy, and clear communication to de-escalate situations and find satisfactory resolutions. Many organizations also provide ongoing training and support to help consultants manage stress and maintain high service standards.

What is the difference between Customer Support Consultant vs Customer Service Representative?

AspectCustomer Support ConsultantCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in support rolesOften requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentUsually in technical or specialized support settings, possibly with remote optionsPrimarily in call centers or retail environments, face-to-face or via phone
Employer & IndustryCommon in tech, software, and consulting firmsWidespread across retail, telecom, and service industries

Customer Support Consultants focus on resolving complex issues and providing technical or specialized support, often requiring specific knowledge or certifications. Customer Service Representatives handle general inquiries, assist customers with basic issues, and maintain customer satisfaction. While both roles involve communication and problem-solving, the Support Consultant role typically involves more technical expertise and problem resolution depth.

How do I become a customer support consultant?

To become a customer support consultant, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or support roles. Familiarity with customer relationship management (CRM) software and problem-solving abilities are also important; some roles may require specific certifications or training in relevant tools or products.

What cities are hiring for Customer Support Consultant jobs?

Cities with the most Customer Support Consultant job openings:

What states have the most Customer Support Consultant jobs?

States with the most job openings for Customer Support Consultant jobs include:

What job categories do people searching Customer Support Consultant jobs look for?

The top searched job categories for Customer Support Consultant jobs are:

What are popular job titles related to Customer Support Consultant jobs?

For Customer Support Consultant jobs, the most frequently searched job titles are:

Customer Support Consultant jobs near you
Infographic showing various Customer Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,625 per year, or $25.3 per hour.

O1MW Support Consultant

Avani Technology Solutions, Inc.

Manhattan, NY • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Role: Programmer/Developer - O1MW Support Consultant
Location: New York, NY
Duration: Long Term
Start date: ASAP
Job Description:
• Excellent communication skills
• Experience in Java , SQL, VBSCRIPT , MACRO, BATCH files, windows scripting , PowerShell
• Providing L1 and L2 support for O1MW Application
• Coordination with Client-FMG teams, customers and third party consultants and vendors
• Participating in outage calls, conference bridges and meetings.
• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
• Coordinate with external support teams like DBA, Web-ops, Server Engineering, Citrix, etc. for any application related requests
• Create procedural and other documentation as needed
• Provide application training as needed
In the COMMENTS include:
Legal name:
Phone #:
Email address:
Daily Rate:
Location (City and State):
Relocate:
Availability to start:
Visa type and expiration:
Hiring Status: C2C/W2/1099
Open for CTH:
Timeslots for phone conversation:
Timeslots for WebEx/video interview :
Summary:
Has your company spoken directly to the candidate?
Is the Candidate a direct employee of your agency:
If not indicate # of layers and names of the company:
Thanks & Regards
Syed Raza |National Recruiter
585 532 7200 Ext 9002
syed.j@avanitechsolutions.com

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