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Customer Support Consultant Jobs (NOW HIRING)

Orion

Client Support Consultant

Omaha, NE · On-site

$72K - $110K/yr

As a Client Support Consultant, you will sit within the Summit Support Organization to understand ... Relay customer feedback, identify recurring problems, and suggest enhancements to improve customer ...

Orion

Client Support Consultant

Omaha, NE · Hybrid

$72K - $110K/yr

About this Opportunity: As a Client Support Consultant, you will sit within the ... Relay customer feedback, identify recurring problems, and suggest enhancements to improve customer ...

Orion Corporation

Client Support Consultant

Omaha, NE · On-site

$72K - $110K/yr

As a Client Support Consultant, you will sit within the Summit Support Organization to understand ... Relay customer feedback, identify recurring problems, and suggest enhancements to improve customer ...

ADP

Client Support Consultant- Tax

Alpharetta, GA

ADP is hiring a Client Support Consultant. * Are you readyto join acompany offeringcareer ... At least 7 years of experience in a customer service environment, with proven ability to produce ...

Harriscomputer

$27.02/hr

Support Consultant Position Overview Support Consultant - delivers Level 1 and Level 2 technical ... Success in this role requires balancing technical expertise with a customer-focused mindset to ...

Harris

$27.02/hr

Support Consultant Position Overview Support Consultant - delivers Level 1 and Level 2 technical ... Success in this role requires balancing technical expertise with a customer-focused mindset to ...

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Customer Support Consultant information

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$27.5K

$52.6K

$85.5K

How much do customer support consultant jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer support consultant in the United States is $52,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Support Consultant vs Customer Service Representative?

AspectCustomer Support ConsultantCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in support rolesOften requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentUsually in technical or specialized support settings, possibly with remote optionsPrimarily in call centers or retail environments, face-to-face or via phone
Employer & IndustryCommon in tech, software, and consulting firmsWidespread across retail, telecom, and service industries

Customer Support Consultants focus on resolving complex issues and providing technical or specialized support, often requiring specific knowledge or certifications. Customer Service Representatives handle general inquiries, assist customers with basic issues, and maintain customer satisfaction. While both roles involve communication and problem-solving, the Support Consultant role typically involves more technical expertise and problem resolution depth.

What is a customer support consultant?

Customer Support Consultants are professionals who assist customers by resolving issues, answering questions, and providing guidance about a company's products or services. They often serve as the first point of contact for customers seeking help, either via phone, email, chat, or in person. Their responsibilities include troubleshooting problems, processing orders, handling complaints, and ensuring customer satisfaction. They may also provide product recommendations and escalate complex issues to higher-level support teams as needed.

What are the key skills and qualifications needed to thrive as a customer support consultant?

To thrive as a Customer Support Consultant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is often required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and contribute to customer retention and company reputation.

How do I become a customer support consultant?

To become a customer support consultant, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service tools or software. Many roles require familiarity with CRM systems and the ability to handle customer inquiries across multiple channels. Gaining relevant certifications or training in customer service can also improve job prospects.

How do customer support consultants typically handle high-volume periods and challenging customer interactions?

Customer Support Consultants often face peak periods, such as product launches or holidays, when the volume of inquiries increases significantly. During these times, consultants rely on strong organizational skills, effective use of customer relationship management (CRM) tools, and close collaboration with teammates to prioritize and resolve issues efficiently. Handling challenging customer interactions involves active listening, empathy, and clear communication to de-escalate situations and find satisfactory resolutions. Many organizations also provide ongoing training and support to help consultants manage stress and maintain high service standards.
What cities are hiring for Customer Support Consultant jobs? Cities with the most Customer Support Consultant job openings:
What states have the most Customer Support Consultant jobs? States with the most job openings for Customer Support Consultant jobs include:
What job categories do people searching Customer Support Consultant jobs look for? The top searched job categories for Customer Support Consultant jobs are:
What are popular job titles related to Customer Support Consultant jobs? For Customer Support Consultant jobs, the most frequently searched job titles are:
Customer Support Consultant jobs near you
Infographic showing various Customer Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,625 per year, or $25.3 per hour.

Client Support Consultant

Orion

Omaha, NE • On-site

$72K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

About this Opportunity:
As a Client Support Consultant, you will sit within the Summit Support Organization to understand the experience set-up and support of advisor and end client users. The role also involves collaborating with the Summit onboarding and product teams to assist with supporting all Summit clients. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.
Location:
It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.
Candidates should be located within a commutable distance to an office. Work location is subject to change based on business needs.
In this role, you'll get to:
  • Understand the desired experience for clients and guiding potential directions based on the Experience platform capabilities
  • Have awareness of the Orion Ecosystem with enough knowledge to guide clients across all product domains
  • Provide daily support for all Summit clients
  • Diagnose and resolve issues including user access, reporting, custom experience builds, and issues related to client portal access
  • Escalate complex problems or issues to product teams when needed.
  • Help to prepare training material to help advisor and admin users better navigate and build Summit.
  • Work with the onboarding team to help with project management.
  • Relay customer feedback, identify recurring problems, and suggest enhancements to improve customer satisfaction.

We're looking for talent who:
  • Has a GED or high school diploma as required
  • Has a Bachelor's degree as preferred
  • Has a minimum of three (3) years of experience in fintech system support role(s) as required
  • Has prior mentoring or training experience as preferred
  • Can obtain an Orion Industry Certification as required
  • Has additional certifications in Orion's Reconciliation, Reporting, Billing, Performance, and Advisor Portal as preferred
  • Has experience with MySql
  • Has a comfort level in Javascript/Json (and/or willingness and aptitude to learn to review configurations that have been established)
  • Has creative thinking to translate experience priorities into solutions
  • Has excellent problem-solving skills and the ability to troubleshoot and resolve technical issues quickly.
  • Has experience with CRM systems and ticketing software
  • Has a willingness to travel up to 25% annually as required
  • Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

#LI-AP1
#LI-Onsite
#LI-Hybrid
Recommended Skills:
Client-Centric, Effective Communication, Innovation, Technical Proficiency, Technical Support, Time Management, Work Collaboratively
Salary Range:
$72,860.00 - $110,014.00
The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.
About Us
At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA-we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

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