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Software Support Consultant Jobs (NOW HIRING)

PharmcareUSA

Software Support

Palmetto, FL · On-site

Provide day-to-day support to consultant pharmacists and pharmacy staff using our software platforms * Assist users with troubleshooting software issues, including medication regimen review (MRR ...

Unison Software, Inc.

Customer Support Consultant

$60K - $75K/yr

Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Consultant. Unison consultants work directly with clients to understand key elements ...

Lap of Love

Software Support Analyst

Lutz, FL · Remote

$70K/yr

Software Support Manager Department: Innovation and Technology Travel Required: Yes - 2%; ... consultations, and peaceful euthanasia in the comfort of their pet's favorite place - home.

Adecco

Field Technical Support Consultant

Roanoke, VA

$30.04 - $39.32/hr

They will manage hardware and software service-related issues for end-users to prevent escalation ... This Field Technical Support Consultant is being recruited by one of our Centralized Delivery Team ...

Infojini Inc

Desktop Support Consultant

Raleigh, NC · On-site

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Documenting process and procedures related to technical field support activities. Additional ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

Customer Support Consultant As a customer support consultant, you will be helping new customers ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Lap of Love

Software Support Analyst

Lutz, FL · On-site

$70K/yr

Software Support Manager Department: Innovation and Technology Travel Required: Yes - 2%; ... consultations, and peaceful euthanasia in the comfort of their pet's favorite place - home.

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Software Support Consultant information

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How much do software support consultant jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for software support consultant in the United States is $92.41, according to ZipRecruiter salary data. Most workers in this role earn between $68.51 and $82.93 per hour, depending on experience, location, and employer.

What is the difference between Software Support Consultant vs Technical Support Specialist?

AspectSoftware Support ConsultantTechnical Support Specialist
Required CredentialsTypically a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Microsoft CertifiedSimilar credentials; often holds certifications like CompTIA A+ or network-specific certifications
Work EnvironmentConsults with clients, provides troubleshooting, and offers solutions; may work in office or remotelyProvides technical assistance via phone, chat, or on-site; often in call centers or support centers
Employer & Industry UsageUsed by software companies, IT service providers, and consulting firmsCommon in tech support centers, hardware/software vendors, and IT departments

Both roles require technical knowledge and certifications, but Software Support Consultants often focus on client consultation and software troubleshooting, while Technical Support Specialists primarily handle direct technical issues via support channels.

What are the key skills and qualifications needed to thrive as a Software Support Consultant, and why are they important?

To thrive as a Software Support Consultant, you need a strong understanding of software troubleshooting, technical problem-solving, and customer service, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Zendesk), remote support tools, and knowledge base platforms, as well as certifications such as ITIL or CompTIA, are commonly required. Excellent communication, patience, and analytical thinking help consultants stand out in resolving complex client issues and ensuring satisfaction. These skills are crucial for efficiently addressing user concerns, maintaining client trust, and supporting seamless software operations.

What are some common challenges faced by Software Support Consultants, and how can they effectively address them?

Software Support Consultants often encounter challenges such as troubleshooting complex technical issues, managing multiple client requests simultaneously, and communicating solutions to users with varying technical backgrounds. To address these challenges, consultants should stay updated on the latest product developments, prioritize tasks based on urgency, and develop strong problem-solving and communication skills. Collaborating closely with development teams and utilizing internal knowledge bases can also help resolve issues more efficiently while ensuring a positive client experience.

What is a Software Support Consultant?

A Software Support Consultant is a professional who assists clients with software-related issues, providing troubleshooting, guidance, and solutions to ensure the effective use of software products. They often work directly with customers to resolve technical problems, answer questions about software functionality, and escalate complex issues to development teams when necessary. Additionally, they may conduct training sessions, document solutions, and collaborate with internal teams to improve product quality and customer satisfaction.
More about Software Support Consultant jobs
What job categories do people searching Software Support Consultant jobs look for? The top searched job categories for Software Support Consultant jobs are:
Software Support Consultant (Entry Level)

Software Support Consultant (Entry Level)

The Reynolds and Reynolds Company

College Station, TX • On-site

$45K - $52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Reynolds and Reynolds rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

75th of 186 rated software companies

Job description

Position Description
Launch your career with Reynolds and Reynolds!
Are you a problem solver who enjoys helping others? Join our Technical Support Center as a Software Support Consultant and work with a great team, excellent benefits, and real opportunities for growth.
What you'll do:
  • Help customers resolve software questions and issues by phone, email, or chat
  • Guide users through features and best practices for our software solutions
  • Document solutions and contribute to making our support resources even better
  • Work with teammates to continuously improve our customer experience

Who we're looking for:
  • Great communication skills (written and verbal)
  • Analytical and enjoy troubleshooting
  • Detail-oriented and organized
  • Customer-focused, with a positive attitude
  • Willing to learn new systems and processes (full training provided)

Education:
Degree in Information Technology, Information Systems, Computer Information Systems, Technical Communication, or Business Administration (with IT coursework) a plus, but not required.
Why join Reynolds and Reynolds?
  • Competitive salary and performance-based growth
  • Excellent benefits package: health, dental, vision, paid time off, 401(k) with match, free onsite dining and gym, and more
  • Onsite medical center and wellness benefits
  • Supportive team environment and ongoing training
  • Opportunities to make an impact and advance your career

Ready to get started? Apply today to join our growing team!

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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