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Software Support Consultant Jobs (NOW HIRING)

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

Customer Support Consultant As a customer support consultant, you will be helping new customers ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Orion

Client Support Consultant

Omaha, NE · Hybrid

$72K - $110K/yr

About this Opportunity: As a Client Support Consultant, you will sit within the ... Has experience with CRM systems and ticketing software * Has a willingness to travel up to 25 ...

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop ... Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.

Square 9 Softworks

Be Seen First

Software Support Specialist (Entry Level)

New Haven, CT · Remote

$45K/yr

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support ... Ability to build consultative relationships with customers and resellers * Comfort with public ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

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Software Support Consultant information

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$5

$92

$192

How much do software support consultant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for software support consultant in the United States is $92.41, according to ZipRecruiter salary data. Most workers in this role earn between $68.51 and $82.93 per hour, depending on experience, location, and employer.

What is a software support consultant?

A Software Support Consultant is a professional who assists clients with software-related issues, providing troubleshooting, guidance, and solutions to ensure the effective use of software products. They often work directly with customers to resolve technical problems, answer questions about software functionality, and escalate complex issues to development teams when necessary. Additionally, they may conduct training sessions, document solutions, and collaborate with internal teams to improve product quality and customer satisfaction.

What are the key skills and qualifications needed to thrive as a software support consultant?

To thrive as a Software Support Consultant, you need a strong understanding of software troubleshooting, technical problem-solving, and customer service, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Zendesk), remote support tools, and knowledge base platforms, as well as certifications such as ITIL or CompTIA, are commonly required. Excellent communication, patience, and analytical thinking help consultants stand out in resolving complex client issues and ensuring satisfaction. These skills are crucial for efficiently addressing user concerns, maintaining client trust, and supporting seamless software operations.

What are some common challenges faced by software support consultants, and how can they effectively address them?

Software Support Consultants often encounter challenges such as troubleshooting complex technical issues, managing multiple client requests simultaneously, and communicating solutions to users with varying technical backgrounds. To address these challenges, consultants should stay updated on the latest product developments, prioritize tasks based on urgency, and develop strong problem-solving and communication skills. Collaborating closely with development teams and utilizing internal knowledge bases can also help resolve issues more efficiently while ensuring a positive client experience.

What is the difference between Software Support Consultant vs Technical Support Specialist?

AspectSoftware Support ConsultantTechnical Support Specialist
Required CredentialsTypically a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Microsoft CertifiedSimilar credentials; often holds certifications like CompTIA A+ or network-specific certifications
Work EnvironmentConsults with clients, provides troubleshooting, and offers solutions; may work in office or remotelyProvides technical assistance via phone, chat, or on-site; often in call centers or support centers
Employer & Industry UsageUsed by software companies, IT service providers, and consulting firmsCommon in tech support centers, hardware/software vendors, and IT departments

Both roles require technical knowledge and certifications, but Software Support Consultants often focus on client consultation and software troubleshooting, while Technical Support Specialists primarily handle direct technical issues via support channels.

What does a software support consultant do?

A software support consultant provides technical assistance to users of software applications, troubleshooting issues, resolving bugs, and ensuring smooth operation. They often use diagnostic tools, communicate with clients or internal teams, and may document solutions to improve support processes.
More about Software Support Consultant jobs

What job categories do people searching Software Support Consultant jobs look for?

The top searched job categories for Software Support Consultant jobs are:

Infographic showing various Software Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $192,222 per year, or $92.4 per hour.

Application Support Consultant

Sonsoft Inc

Salt Lake City, UT

Full-time

Re-posted 18 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • At least 5 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
  • At least 4 years of experience in Unix, SQL, Java
  •          Production support-batch monitoring/issue resolution
  •          User support Handling
  •          Incident management
  •          Problem management
  •          Driving Support efficiencies - doing FFAs, fixes, change management etc
  •          Automation- using scripting/tool development.
  • At least Y years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment 
  • At least X years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
  • Analytical and Communication skills 
  • project and talent management
  • Experience with project management
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of experience with Information Technology.
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a FULL TIME job oppurtunity.
  2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, E3 Visa, TN VIsa can apply.
  3. No OPT-EAD & H1-B for this position.

  4. Please do mention your Current US Visa Status while applying.

Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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