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Software Support Consultant Jobs (NOW HIRING)

Speakit

Czech Customer Support Consultant - Athens

Customer Support Consultant Do you speak Czech? A new position in Customer Support is opening a new ... Provide software troubleshooting for mobile devices (mobile phones, tablets & more) * Assist ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

Customer Support Consultant As a customer support consultant, you will be helping new customers ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

FAVARH

Application Support Consultant

Windsor, CT

Escalate delivery issues to the Application Support Consultant and Application Manager. Govern ... Enterprise Software/Tools: IBM Web sphere, BEA Web logic Server, Apache Tomcat, RAD, Eclipse, STS ...

Square 9 Softworks

Be Seen First

Software Support Specialist (Entry Level)

New Haven, CT · Remote

$40K - $60K/yr

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support ... Ability to build consultative relationships with customers and resellers * Comfort with public ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

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Software Support Consultant information

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$92

$192

How much do software support consultant jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for software support consultant in the United States is $92.41, according to ZipRecruiter salary data. Most workers in this role earn between $68.51 and $82.93 per hour, depending on experience, location, and employer.

What is the difference between Software Support Consultant vs Technical Support Specialist?

AspectSoftware Support ConsultantTechnical Support Specialist
Required CredentialsTypically a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Microsoft CertifiedSimilar credentials; often holds certifications like CompTIA A+ or network-specific certifications
Work EnvironmentConsults with clients, provides troubleshooting, and offers solutions; may work in office or remotelyProvides technical assistance via phone, chat, or on-site; often in call centers or support centers
Employer & Industry UsageUsed by software companies, IT service providers, and consulting firmsCommon in tech support centers, hardware/software vendors, and IT departments

Both roles require technical knowledge and certifications, but Software Support Consultants often focus on client consultation and software troubleshooting, while Technical Support Specialists primarily handle direct technical issues via support channels.

How much is an IT consultant paid?

An IT support consultant's salary typically ranges from $50,000 to $80,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced consultants with specialized skills can earn higher wages and additional benefits.

What are the key skills and qualifications needed to thrive as a Software Support Consultant, and why are they important?

To thrive as a Software Support Consultant, you need a strong understanding of software troubleshooting, technical problem-solving, and customer service, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Zendesk), remote support tools, and knowledge base platforms, as well as certifications such as ITIL or CompTIA, are commonly required. Excellent communication, patience, and analytical thinking help consultants stand out in resolving complex client issues and ensuring satisfaction. These skills are crucial for efficiently addressing user concerns, maintaining client trust, and supporting seamless software operations.

Do software consultants make good money?

Software Support Consultants typically earn competitive salaries that vary based on experience, location, and industry. Entry-level positions may start lower, while experienced consultants with specialized skills or certifications can command higher pay, often supplemented by bonuses or benefits.

What does a software support consultant do?

A software support consultant provides technical assistance to users of software applications, troubleshooting issues, resolving bugs, and guiding users on proper usage. They often work with help desk tools, document solutions, and may require knowledge of specific software platforms or programming basics. Their goal is to ensure software functions correctly and users have a positive experience.

What are some common challenges faced by Software Support Consultants, and how can they effectively address them?

Software Support Consultants often encounter challenges such as troubleshooting complex technical issues, managing multiple client requests simultaneously, and communicating solutions to users with varying technical backgrounds. To address these challenges, consultants should stay updated on the latest product developments, prioritize tasks based on urgency, and develop strong problem-solving and communication skills. Collaborating closely with development teams and utilizing internal knowledge bases can also help resolve issues more efficiently while ensuring a positive client experience.

What is a Software Support Consultant?

A Software Support Consultant is a professional who assists clients with software-related issues, providing troubleshooting, guidance, and solutions to ensure the effective use of software products. They often work directly with customers to resolve technical problems, answer questions about software functionality, and escalate complex issues to development teams when necessary. Additionally, they may conduct training sessions, document solutions, and collaborate with internal teams to improve product quality and customer satisfaction.

What does a software consultant do?

A software support consultant assists clients with troubleshooting, maintaining, and optimizing software applications. They analyze technical issues, provide solutions, and may train users, often using tools like ticketing systems and remote support software to ensure smooth software operation.
More about Software Support Consultant jobs
What job categories do people searching Software Support Consultant jobs look for? The top searched job categories for Software Support Consultant jobs are:
Infographic showing various Software Support Consultant job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $192,222 per year, or $92.4 per hour.

Czech Customer Support Consultant - Athens

Speakit

Remote

Other

Posted 7 days ago

Job description

Customer Support Consultant

Do you speak Czech? A new position in Customer Support is opening a new door in your life! Pack your bags for Greece and work in Athens.

We are currently looking for an enthusiastic and communicative Czech Customer Support Consultant. Ready to join your next adventure?

Benefit from a unique opportunity to become customer representative for retail sector, in an excellent working environment.

Now, you can use your language skills and be a part of a dynamic and multicultural team in Greece!

Responsibilities:

  • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Resolve customers' online store post-sales requests
  • Deliver high quality support: provide accurate and complete information by using the right methods/tools
  • Manage large amounts of incoming calls & emails
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions
  • Identify and assess customers' needs to achieve satisfaction

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