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Software Support Consultant Jobs (NOW HIRING)

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About Legalsense Legalsense builds practice management software that helps law firms in the ... About the Role The Support Consultant is the first point of contact for clients using Legalsense ...

Travelnet Solutions

Software Support Specialist

$26.21 - $29.81/hr

Join our growing team as a Software Support Specialist. At Track, we combine deep hospitality ... Provide a consultative experience for customers through product navigation, setup, and ...

TravelNet Solutions

Software Support Specialist

$26.21 - $29.81/hr

Join our growing team as a Software Support Specialist. At Track, we combine deep hospitality ... Provide a consultative experience for customers through product navigation, setup, and ...

Epos Now

Customer Support Consultant

Orlando, FL

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

AIR Communities

Renewal Support Consultant

Denver, CO

$21 - $23/hr

We are hiring a Renewal Support Consultant to join our centralized operations support team in the ... Ability to quickly learn and utilize multiple software applications and data entry systems

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

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Software Support Consultant information

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$5

$92

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How much do software support consultant jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for software support consultant in the United States is $92.41, according to ZipRecruiter salary data. Most workers in this role earn between $68.51 and $82.93 per hour, depending on experience, location, and employer.

What is the difference between Software Support Consultant vs Technical Support Specialist?

AspectSoftware Support ConsultantTechnical Support Specialist
Required CredentialsTypically a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Microsoft CertifiedSimilar credentials; often holds certifications like CompTIA A+ or network-specific certifications
Work EnvironmentConsults with clients, provides troubleshooting, and offers solutions; may work in office or remotelyProvides technical assistance via phone, chat, or on-site; often in call centers or support centers
Employer & Industry UsageUsed by software companies, IT service providers, and consulting firmsCommon in tech support centers, hardware/software vendors, and IT departments

Both roles require technical knowledge and certifications, but Software Support Consultants often focus on client consultation and software troubleshooting, while Technical Support Specialists primarily handle direct technical issues via support channels.

What are the key skills and qualifications needed to thrive as a Software Support Consultant, and why are they important?

To thrive as a Software Support Consultant, you need a strong understanding of software troubleshooting, technical problem-solving, and customer service, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Zendesk), remote support tools, and knowledge base platforms, as well as certifications such as ITIL or CompTIA, are commonly required. Excellent communication, patience, and analytical thinking help consultants stand out in resolving complex client issues and ensuring satisfaction. These skills are crucial for efficiently addressing user concerns, maintaining client trust, and supporting seamless software operations.

What are some common challenges faced by Software Support Consultants, and how can they effectively address them?

Software Support Consultants often encounter challenges such as troubleshooting complex technical issues, managing multiple client requests simultaneously, and communicating solutions to users with varying technical backgrounds. To address these challenges, consultants should stay updated on the latest product developments, prioritize tasks based on urgency, and develop strong problem-solving and communication skills. Collaborating closely with development teams and utilizing internal knowledge bases can also help resolve issues more efficiently while ensuring a positive client experience.

What is a Software Support Consultant?

A Software Support Consultant is a professional who assists clients with software-related issues, providing troubleshooting, guidance, and solutions to ensure the effective use of software products. They often work directly with customers to resolve technical problems, answer questions about software functionality, and escalate complex issues to development teams when necessary. Additionally, they may conduct training sessions, document solutions, and collaborate with internal teams to improve product quality and customer satisfaction.
More about Software Support Consultant jobs
What job categories do people searching Software Support Consultant jobs look for? The top searched job categories for Software Support Consultant jobs are:

Thin Client Support Consultant

America CyberSystem

Houston, TX • On-site

Contractor

Posted 21 days ago

Job description

Job Description

Role: Thin Client Support Consultant
Work Location: Houston, TX
Position Type: 12 Months Contract
Experience Required: 3-6 Years' 

Description:
Seeking a high energy individual with entry level working experience in thin client computing. Commanding knowledge of Linux based operating systems with strong network administrator experience.
Experienced in using engineering tools and software packages to test, design, debug, and evaluate software/hardware products and processes within the framework of industry quality standards and methodologies.

Additional Information

Chandan Narayan

Direct: 678-310-1263

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