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Software Support Consultant Jobs (NOW HIRING)

FAVARH

Application Support Consultant

Windsor, CT · On-site

Escalate delivery issues to the Application Support Consultant and Application Manager. Govern ... Enterprise Software/Tools: IBM Web sphere, BEA Web logic Server, Apache Tomcat, RAD, Eclipse, STS ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Orion

Client Support Consultant

Omaha, NE · On-site

$72K - $110K/yr

As a Client Support Consultant, you will sit within the Summit Support Organization to understand ... Has experience with CRM systems and ticketing software * Has a willingness to travel up to 25 ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Wisconsin

Technical Support Consultant

Madison, WI

$57K - $82K/yr

... broad range of IT support scenarios. The work will be hands-on, technical, and consultative ... hardware, software, and associated components independently * May plan, schedule, assign, and ...

Epos Now

Customer Support Consultant

Orlando, FL

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Orion

Client Support Consultant

Omaha, NE · Hybrid

$72K - $110K/yr

About this Opportunity: As a Client Support Consultant, you will sit within the ... Has experience with CRM systems and ticketing software * Has a willingness to travel up to 25 ...

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Software Support Consultant information

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How much do software support consultant jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for software support consultant in the United States is $92.41, according to ZipRecruiter salary data. Most workers in this role earn between $68.51 and $82.93 per hour, depending on experience, location, and employer.

What is the difference between Software Support Consultant vs Technical Support Specialist?

AspectSoftware Support ConsultantTechnical Support Specialist
Required CredentialsTypically a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Microsoft CertifiedSimilar credentials; often holds certifications like CompTIA A+ or network-specific certifications
Work EnvironmentConsults with clients, provides troubleshooting, and offers solutions; may work in office or remotelyProvides technical assistance via phone, chat, or on-site; often in call centers or support centers
Employer & Industry UsageUsed by software companies, IT service providers, and consulting firmsCommon in tech support centers, hardware/software vendors, and IT departments

Both roles require technical knowledge and certifications, but Software Support Consultants often focus on client consultation and software troubleshooting, while Technical Support Specialists primarily handle direct technical issues via support channels.

What are the key skills and qualifications needed to thrive as a Software Support Consultant, and why are they important?

To thrive as a Software Support Consultant, you need a strong understanding of software troubleshooting, technical problem-solving, and customer service, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Zendesk), remote support tools, and knowledge base platforms, as well as certifications such as ITIL or CompTIA, are commonly required. Excellent communication, patience, and analytical thinking help consultants stand out in resolving complex client issues and ensuring satisfaction. These skills are crucial for efficiently addressing user concerns, maintaining client trust, and supporting seamless software operations.

What does a software support consultant do?

A software support consultant assists users with technical issues related to software applications by troubleshooting problems, providing solutions, and guiding users through processes. They often use diagnostic tools, communicate with clients via phone or email, and may document support cases for future reference. Strong communication skills and knowledge of relevant software or systems are essential for this role.

What are some common challenges faced by Software Support Consultants, and how can they effectively address them?

Software Support Consultants often encounter challenges such as troubleshooting complex technical issues, managing multiple client requests simultaneously, and communicating solutions to users with varying technical backgrounds. To address these challenges, consultants should stay updated on the latest product developments, prioritize tasks based on urgency, and develop strong problem-solving and communication skills. Collaborating closely with development teams and utilizing internal knowledge bases can also help resolve issues more efficiently while ensuring a positive client experience.

Do software consultants make a lot of money?

Software Support Consultants typically earn competitive salaries that vary based on experience, location, and industry. Entry-level positions may start lower, while experienced consultants with specialized skills or certifications can earn higher wages, often supplemented by bonuses or benefits.

What is a Software Support Consultant?

A Software Support Consultant is a professional who assists clients with software-related issues, providing troubleshooting, guidance, and solutions to ensure the effective use of software products. They often work directly with customers to resolve technical problems, answer questions about software functionality, and escalate complex issues to development teams when necessary. Additionally, they may conduct training sessions, document solutions, and collaborate with internal teams to improve product quality and customer satisfaction.

What is the minimum salary of a consultant?

The minimum salary for a Software Support Consultant varies by location, experience, and employer, but entry-level positions typically start around $40,000 to $50,000 annually. Salaries can increase with certifications, technical skills, and years of experience in customer support or technical roles.

What does a software consultant do?

A software support consultant assists users with technical issues related to software applications, providing troubleshooting, guidance, and solutions. They often analyze problems, communicate with clients or internal teams, and may use tools like ticketing systems or remote access software to resolve issues efficiently.
More about Software Support Consultant jobs
What job categories do people searching Software Support Consultant jobs look for? The top searched job categories for Software Support Consultant jobs are:
Infographic showing various Software Support Consultant job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 88% Full Time, 7% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $192,222 per year, or $92.4 per hour.
IT Support Consultant II

IT Support Consultant II

University of Delaware

Newark, DE

Other

Re-posted 6 days ago

Job description

IT Support Consultant II

Apply now Job no: 503163
College / VP Area: Vice President for IT
Work type: Staff
Location: Newark, DE
Categories: Information Technology, Full Time

Curious about the full value of working at UD? In addition to salary, our Total Rewards benefits and Compensation Estimator give you a clear view of the complete package.

Pay Grade: 28S
 
Context of Job:
 
IT Client Success is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-CS focuses on helping the UD community use technology effectively and efficiently. IT-CS&S staff members also take the lead supporting productivity, computing applications and tools, and assist with hardware and software issues. The unit is comprised of the following groups: Client Support, Ask IT Support Center, Embedded IT Support and the ID Card Office.
The IT Support Consultant II in the Facilities Client Support Team within IT CS provides general technical support and support in specific areas of technical expertise to the University's Facilities, Real Estate, and Auxiliary Services organization either directly or from an IT Support Center referral. IT Support encompasses consulting, analyzing, training, writing documentation, resolving problems with software and hardware and installing/configuring new systems and devices. The group provides various on-premises and in-cloud IT services including servers and storage, server and desktop support, mobile device management & support, print management, client systems management, and other miscellaneous computing-related services to units within the department.
The IT Support Consultant II reports to the IT Support Consultant III (Support Lead) in IT CS.
 
Major Responsibilities:
  • Consults with staff and provides desktop support for Windows, Linux and Macintosh systems by diagnosing, troubleshooting, and resolving problems with personal computer hardware, operating systems, application software, software utilities, data communications/connectivity devices, mobile devices, point of sale devices, and other related peripherals. Answers client questions related to the integration or use of IT devices, interfaces, and processes. Promotes client self-sufficiency by recommending IT training and other self-help solutions.
  • Consults with staff, in specific area(s) of technical expertise. Develops and delivers client education and training in area(s) of technical expertise. Creates and reviews documentation in area(s) of technical expertise. Collaborates with IT colleagues regarding technical issues revolving around area(s) of technical expertise. Leads projects or acts as key team member involving area of technical expertise. Serves as technical liaison between client and IT staff when needed.
  • Resolves more complex problems by investigating multiple resources (e.g. vendor technical support, listservs, Web) and collaborating with colleagues.
  • Addresses tickets that are escalated from Level I that are more complex in nature. Manages the ticket queue in the absence of Level I IT Support or in the event the ticket queue becomes backed up.
  • Conducts technical needs assessment for supported departments and evaluates training needs of departmental staff. Helps develop effective technology solutions that support academic and administrative activities.
  • Assists with overseeing the Facilities Field Support student employee(s) alongside the Student Computing group.
  • Provides support for software applications, computer hardware, mobile devices and other related peripherals in conformance with University standards. Transfers data files to new devices. Ensures print and file sharing services are delivered according to University standards. Educates users on virus protection, backup procedures, responsible computing, and information security. Removes spyware/viruses as needed.
  • Assists with departmental desktop equipment upgrade projects alongside FREAS staff.
  • Tests software applications, computer hardware and other related peripherals as needed. Participates actively on special technology related projects or initiatives.
  • Researches and evaluates new technologies. Participates in the implementation of new technologies.
  • Runs reports from the various systems; customize existing reports; manipulate data from existing reports.
  • Provides support for software unique to FREAS.
  • Provides basic server management for departmental virtual servers. This includes managing printing, updating, group policy, and Active Directory.
  • Maintains high level of technical knowledge and keeps abreast of technical developments in area of expertise. Maintains broad knowledge of state-of-the-art technology, equipment, systems, and applicable laws and standards. Makes recommendations for use of specific applications on campus when appropriate.
  • Establishes and maintains appropriate working relationships with colleagues and clients and follows University and department policies and procedures governing IT efforts. Acts as a technical resource for departmental IT professionals in UD units across campus. Works within the department's overall strategic plan following project priorities and scope. Meets deadlines and achieves goals.
  • Performs miscellaneous job-related duties as assigned.
Qualifications:
  • HS graduate + 4 years of experience, or equivalent combination of education and/or experience. Bachelor's preferred. Experience in a University computing service environment is highly desirable.
  • Knowledge and experience with the operation and structure of University standard word processing, presentation, database, electronic mail, web authoring and spreadsheet software packages, networking, server hardware and software, point of sale devices, and knowledge of current technological developments.
  • Knowledge of device security and management tools (i.e., Quest KACE and Jamf) within an enterprise computing environment.
  • Strong analytical and problem-solving skills.
  • Ability to accommodate various needs and work effectively with a diverse user base.
  • Ability to support Windows, iOS/MacOS operating systems.
  • Effective communication skills (oral, written, listening, presentation), organization, interpersonal, and customer-service skills.
  • Ability to work successfully in a fast-paced team-oriented environment.
  • Aptitude for learning quickly and functioning in a dynamic technological environment.

Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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