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Service Desk Consultant Jobs (NOW HIRING)

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

Service Desk Consultant/Lead Raleigh, North Carolina, United States Title - Service Desk Consultant/Lead Location- Raleigh, NC Fulltime Direct Hire The Service Desk Consultant/Lead is responsible for ...

Massage Heights

Front Desk Consultant

Mission Viejo, CA · On-site

$17 - $27/hr

Sales guests on memberships, services, and products * Support daily front desk operations and keep things running smoothly What We Offer: * Competitive hourly pay * Commission on memberships, gift ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

Company Description Sonoma Consulting is one of the fastest growing national IT Consulting and ... We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ...

Massage Heights

Front Desk Consultant

Mission Viejo, CA

$17 - $27/hr

Sales guests on memberships, services, and products * Support daily front desk operations and keep things running smoothly What We Offer: * Competitive hourly pay * Commission on memberships, gift ...

Yale University

Service Desk Technician

New York, NY · On-site

SERVICE DESK TECHNICIAN ( Only W2 Consultants) Location: Long Island city, NY Duration: Long Term Responsibilities : * Address Service Desk phone and email requests, generating, resolving and routing ...

Sonoma Consulting

Service Desk Analyst

Glenview, IL

$20 - $27.25/hr

Service Desk Analyst Halo Group is a premier provider of IT talent. We place technology experts ... Halo Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all areas of ...

LRS

Service Desk Technician

Bloomington, IL · On-site

$20 - $25/hr

LRS Consulting Services has been delivering the highest quality consultants to our clients since ... LRS Consulting Services is seeking a Service Desk Technician for a 6-month contract opportunity ...

Indigo IT

Service Desk Lead

Huntsville, AL

$40K - $80K/yr

Service Desk Lead Location: Huntsville, AL Job Id: 532 # of Openings: 1 Service Desk Lead ... Founded in 2001, Indigo IT is an award winning information technology consulting and services ...

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Service Desk Consultant information

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How much do service desk consultant jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for service desk consultant in the United States is $30.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Consultant vs Help Desk Technician?

AspectService Desk ConsultantHelp Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Managed Services, ConsultingHelp Desk, Support Centers, Internal IT
ResponsibilitiesTroubleshooting, advising, process improvementIssue resolution, basic troubleshooting, ticket handling

The main difference is that Service Desk Consultants typically handle more complex issues, provide advice, and work on process improvements, often in a consulting or managed services setting. Help Desk Technicians focus on resolving common technical problems and providing first-level support. Both roles require similar certifications but differ in scope and work environment.

How does a Service Desk Consultant typically collaborate with other IT teams to resolve complex technical issues?

Service Desk Consultants frequently serve as the first point of contact for technical issues and often work closely with specialized IT teams such as network administrators, software engineers, and security specialists. When an issue cannot be resolved at the first level, the consultant escalates the ticket to the appropriate team, providing detailed documentation and context to ensure a smooth handoff. Effective communication and teamwork are essential, as Service Desk Consultants may participate in joint troubleshooting sessions or follow up to ensure swift resolution and user satisfaction. This collaborative environment helps consultants expand their technical knowledge and build relationships across the IT department.

What does a service desk consultant do?

A service desk consultant provides technical support and assistance to users by troubleshooting hardware, software, and network issues. They often use ticketing systems, communicate with clients, and document solutions to ensure efficient resolution of IT problems, supporting overall IT service management.

What jobs pay 2000 a day?

Service Desk Consultants typically do not earn $2,000 a day; such high daily rates are usually associated with specialized freelance or consulting roles in fields like IT consulting, executive coaching, or legal advising. These roles often require extensive experience, certifications, or niche expertise, and may involve project-based or contract work with high hourly or daily rates.

What are the key skills and qualifications needed to thrive as a Service Desk Consultant, and why are they important?

To thrive as a Service Desk Consultant, you need strong problem-solving skills, technical knowledge of IT systems, and typically a background in information technology or related certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow or Jira, remote support tools, and knowledge base platforms is often required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and managing stressful situations. These skills ensure prompt issue resolution, high customer satisfaction, and efficient IT service delivery.

What job makes $10,000 a month without a degree?

A Service Desk Consultant typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in IT or tech fields, such as software developers, cloud engineers, or cybersecurity specialists, can reach that level with relevant skills and certifications, often without requiring a traditional degree. These roles usually demand technical expertise, problem-solving skills, and industry-recognized certifications like CompTIA, Cisco, or Microsoft.

What jobs pay $400 an hour?

In the context of a Service Desk Consultant, earning $400 an hour is uncommon and typically associated with highly specialized or senior consulting roles, freelance IT experts, or contractors with extensive experience and certifications. Such rates are often seen in niche consulting, cybersecurity, or executive-level IT advisory positions, especially when billing clients directly or working on a project basis. Most standard service desk roles do not reach this hourly rate, which is generally reserved for highly experienced professionals or those with unique skills in high-demand areas.
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What job categories do people searching Service Desk Consultant jobs look for? The top searched job categories for Service Desk Consultant jobs are:
Service Desk Consultant jobs near you

Service Desk Consultant/Lead

Pipe Recruit

Raleigh, NC • On-site

Other

Posted 20 days ago

Job description

Service Desk Consultant/Lead

Raleigh, North Carolina, United States

Title - Service Desk Consultant/Lead Location- Raleigh, NC Fulltime Direct Hire

The Service Desk Consultant/Lead is responsible for overseeing IT service desk operations, ensuring efficient resolution of technical issues, and improving service delivery. This role involves leading a team of support analysts, optimizing IT support processes, and implementing best practices to enhance user experience and IT efficiency.

Key Responsibilities:

Service Desk Management:

  • Oversee day-to-day IT support operations, ensuring timely resolution of incidents and service requests.
  • Implement ITIL best practices for incident, problem, and change management.
  • Monitor and improve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Team Leadership & Training:

  • Lead, mentor, and coach service desk analysts and technicians.
  • Conduct training sessions to improve troubleshooting skills and customer service.
  • Manage shift schedules to ensure consistent IT support coverage.

Technical Support & Process Improvement:

  • Analyze recurring issues and drive root cause resolution.
  • Optimize service desk workflows and recommend automation/self-service solutions.
  • Collaborate with IT teams (infrastructure, security, applications) to resolve complex issues.

Stakeholder & Customer Engagement:

  • Act as the primary point of contact between IT support and business teams.
  • Conduct regular meetings with stakeholders to review service desk performance.
  • Provide reports and insights on service desk operations and trends.

IT Asset & Knowledge Management:

  • Maintain accurate records of IT assets, licenses, and software.
  • Develop and maintain a knowledge base for common issues and resolutions.

Security & Compliance:

  • Ensure compliance with IT security policies and industry standards (e.g., ITIL, ISO 27001).
  • Implement security best practices to protect IT assets and data.
Required Skills & Qualifications:
  • Education: Bachelors degree in IT, Computer Science, or a related field (preferred).
  • Experience: 5+ years in IT service desk/support roles, with leadership experience.
  • Certifications (Preferred): ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, HDI Support Center Manager.
  • Technical Skills: Troubleshooting Windows/MacOS, Active Directory, networking fundamentals.
  • Soft Skills: Strong leadership, communication, problem-solving, and customer service skills.

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