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Service Desk Consultant Jobs (NOW HIRING)

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

Company Description Sonoma Consulting is one of the fastest growing national IT Consulting and ... We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ...

Marathon TS

Enterprise Service Desk

Kansas City, MO · On-site

The Enterprise Service Desk role involves supporting IT services, troubleshooting technical issues ... Company : Marathon TS provides a full range of consulting & manpower services for clients that ...

ICF

Service Desk Manager

Washington, DC · Hybrid

ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled ... consultants. We combine unmatched expertise with cutting-edge technology to help clients solve ...

ICF

Service Desk Manager

ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled ... consultants. We combine unmatched expertise with cutting-edge technology to help clients solve ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... and consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum ...

Apex Systems

Service Desk

Orlando, FL · On-site

Job#: 3047717 Service Desk Location: Remote Shift: 3rd shift Role Overview Our organization is ... Everforth Apex has a dedicated customer service team for our Consultants that can address questions ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... and consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum ...

Vertin

Service Desk Lead

Edina, MN

$70K - $80K/yr

Position Overview We are seeking a Service Desk Team Lead to oversee our Technical Service Consultants within our Managed Services practice. This individual will be responsible for leading daily ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

Halo Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all areas of ... They will provide critical I/S Service Desk functions i.e. password resets, coordination with LAN ...

Spruce Technology Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Consultant is expected to work holidays if necessary as we are a 24/7 service desk * Candidate must have their own IT equipment (PC/Monitor or laptop, headset, home internet). Spruce Technology, Inc ...

Vertin

Service Desk Lead

Edina, MN · On-site

$70 - $80/hr

Position Overview We are seeking a Service Desk Team Lead to oversee our Technical Service Consultants within our Managed Services practice. This individual will be responsible for leading daily ...

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Service Desk Consultant information

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How much do service desk consultant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service desk consultant in the United States is $30.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What does a service desk consultant do?

A Service Desk Consultant is responsible for providing technical support and assistance to users within an organization. They handle service requests, troubleshoot issues related to hardware, software, and network systems, and often act as the first point of contact for IT-related problems. Their goal is to resolve issues efficiently, ensure minimal downtime, and maintain high levels of customer satisfaction. Service Desk Consultants may also document solutions, escalate complex issues, and contribute to improving IT processes.

What are the key skills and qualifications needed to thrive as a service desk consultant, and why are they important?

To thrive as a Service Desk Consultant, you need strong problem-solving skills, technical knowledge of IT systems, and typically a background in information technology or related certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow or Jira, remote support tools, and knowledge base platforms is often required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and managing stressful situations. These skills ensure prompt issue resolution, high customer satisfaction, and efficient IT service delivery.

How does a service desk consultant typically collaborate with other IT teams to resolve complex technical issues?

Service Desk Consultants frequently serve as the first point of contact for technical issues and often work closely with specialized IT teams such as network administrators, software engineers, and security specialists. When an issue cannot be resolved at the first level, the consultant escalates the ticket to the appropriate team, providing detailed documentation and context to ensure a smooth handoff. Effective communication and teamwork are essential, as Service Desk Consultants may participate in joint troubleshooting sessions or follow up to ensure swift resolution and user satisfaction. This collaborative environment helps consultants expand their technical knowledge and build relationships across the IT department.

What is the difference between Service Desk Consultant vs Help Desk Technician?

AspectService Desk ConsultantHelp Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Managed Services, ConsultingHelp Desk, Support Centers, Internal IT
ResponsibilitiesTroubleshooting, advising, process improvementIssue resolution, basic troubleshooting, ticket handling

The main difference is that Service Desk Consultants typically handle more complex issues, provide advice, and work on process improvements, often in a consulting or managed services setting. Help Desk Technicians focus on resolving common technical problems and providing first-level support. Both roles require similar certifications but differ in scope and work environment.

More about Service Desk Consultant jobs

What job categories do people searching Service Desk Consultant jobs look for?

The top searched job categories for Service Desk Consultant jobs are:

Service Desk Consultant jobs near you
Infographic showing various Service Desk Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,426 per year, or $30.5 per hour.

Student Worker - IT Help Desk Consultant (Law School)

Baylor University

Waco, TX

$9.51 - $15/hr

Part-time

Re-posted 22 days ago

Baylor University rating

7.7

Company rating: 7.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

264th of 628 rated colleges and universities

Job description

Job Title: Student Worker - IT Help Desk Consultant (Law School)

Job Classification: Administrative and Office Services, Student

Department: Law School

Hiring Manager: Rick Sowell

Contact: Ricky_Sowell@baylor.edu

Work Schedule: Flexible hours shifts available between 7am and 10pm. (Sundays 11am-10pm)

Desired Length of Employment: Fall/Spring

Pay Rate: $9.51-15.00

Job Description:

The IT Help Desk Consultant provides critical support to the Baylor Law School community by maintaining IT equipment and assisting students, faculty, and staff with their IT needs. This position requires attention to detail, the ability to manage multiple tasks, and a commitment to providing excellent customer service.

  • Provide general office assistance and support
  • Greet clients and visitors with excellent customer service; answer inquiries and provide information
  • Maintain files and reports and ensure confidentiality of information
  • Assist with various projects, activities or tasks as needed
  • Ability to comply with University policies
  • Maintain regular and punctual attendance

Key Responsibilities:
- Monitor and maintain printers, including checking for low ink/paper and resolving paper jams.
- Update the IT Help Desk log on BOX with resolved issues and completed shift tasks.
- Assist in setting up and taking down portable audio/video systems for classes and events.
- Troubleshoot common IT problems and respond to inquiries from the Law School community.
- Ensure lab cleanliness and organization, including managing supplies like paper and toner.
- Handle special projects and other duties as assigned by the IT Director or other Law IT Department Staff.

Shift Expectations:
- Clock in/out at the beginning and end of each shift using the Baylor Ignite system.
- Adhere to scheduled hours, and promptly report absences or tardiness to the IT Director.
- Maintain professional conduct and follow department policies regarding food, drink, and desk etiquette.

Qualifications:
- Currently enrolled at Baylor University (undergraduate or law student).
- Strong technical aptitude and familiarity with common IT equipment and software.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication skills and a customer-oriented approach.

Preferred Skills:
- Previous experience in a help desk or customer service role.
- Knowledge of Baylor Law or Baylor's specific IT systems and procedures.

Additional Information:
- This role does not allow parking in the Law School lot during operational hours without a waiver.

To Apply:
Submit a resume and cover letter detailing your interest and qualifications for this position. Applications will be reviewed on a rolling basis until the position is filled.
 

Employer: Baylor University

Work Location: Sheila & Walter Umphrey Law Center, 2nd Floor of Law Library (Room 203)

Work Address: One Bear Place #97288, 1114 S University Parks Dr, Waco, Texas 76798; Law Library Help Desk

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