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Service Desk Consultant Jobs (NOW HIRING)

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... and consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... and consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

Halo Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all areas of ... They will provide critical I/S Service Desk functions i.e. password resets, coordination with LAN ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Since 2001, we have been providing IT support, IT consulting, cloud solutions and networking to ...

Sonoma Consulting

IS Service Desk Analyst

Glenview, IL

$20 - $27.25/hr

IS Service Desk Analyst Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad ...

Denovo

Service Desk Manager

... management and consulting services. At Denovo, we prioritize a customer-first approach. We ... Requirements Job Summary The Service Desk Manager leads end-to-end service desk operations and ...

Generis Tek Inc

Service Desk Personnel

Nashville, TN

$25/hr

Service Desk Personnel-Nashville TN Duration: 12months Pay rate: $25/hr. Location: Nashville, TN ... consultants and employees. Our fundamental success lies in understanding our clients' specific ...

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Service Desk Consultant information

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How much do service desk consultant jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for service desk consultant in the United States is $30.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Consultant vs Help Desk Technician?

AspectService Desk ConsultantHelp Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Managed Services, ConsultingHelp Desk, Support Centers, Internal IT
ResponsibilitiesTroubleshooting, advising, process improvementIssue resolution, basic troubleshooting, ticket handling

The main difference is that Service Desk Consultants typically handle more complex issues, provide advice, and work on process improvements, often in a consulting or managed services setting. Help Desk Technicians focus on resolving common technical problems and providing first-level support. Both roles require similar certifications but differ in scope and work environment.

How does a Service Desk Consultant typically collaborate with other IT teams to resolve complex technical issues?

Service Desk Consultants frequently serve as the first point of contact for technical issues and often work closely with specialized IT teams such as network administrators, software engineers, and security specialists. When an issue cannot be resolved at the first level, the consultant escalates the ticket to the appropriate team, providing detailed documentation and context to ensure a smooth handoff. Effective communication and teamwork are essential, as Service Desk Consultants may participate in joint troubleshooting sessions or follow up to ensure swift resolution and user satisfaction. This collaborative environment helps consultants expand their technical knowledge and build relationships across the IT department.

What does a service desk consultant do?

A service desk consultant provides technical support and assistance to users by troubleshooting hardware, software, and network issues. They often use ticketing systems, communicate with clients, and document solutions to ensure efficient resolution of IT problems, supporting overall IT service management.

What jobs pay 2000 a day?

Service Desk Consultants typically do not earn $2,000 a day; such high daily rates are usually associated with specialized freelance or consulting roles in fields like IT consulting, executive coaching, or legal advising. These roles often require extensive experience, certifications, or niche expertise, and may involve project-based or contract work with high hourly or daily rates.

What are the key skills and qualifications needed to thrive as a Service Desk Consultant, and why are they important?

To thrive as a Service Desk Consultant, you need strong problem-solving skills, technical knowledge of IT systems, and typically a background in information technology or related certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow or Jira, remote support tools, and knowledge base platforms is often required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and managing stressful situations. These skills ensure prompt issue resolution, high customer satisfaction, and efficient IT service delivery.

What job makes $10,000 a month without a degree?

A Service Desk Consultant typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in IT or tech fields, such as software developers, cloud engineers, or cybersecurity specialists, can reach that level with relevant skills and certifications, often without requiring a traditional degree. These roles usually demand technical expertise, problem-solving skills, and industry-recognized certifications like CompTIA, Cisco, or Microsoft.

What jobs pay $400 an hour?

In the context of a Service Desk Consultant, earning $400 an hour is uncommon and typically associated with highly specialized or senior consulting roles, freelance IT experts, or contractors with extensive experience and certifications. Such rates are often seen in niche consulting, cybersecurity, or executive-level IT advisory positions, especially when billing clients directly or working on a project basis. Most standard service desk roles do not reach this hourly rate, which is generally reserved for highly experienced professionals or those with unique skills in high-demand areas.
More about Service Desk Consultant jobs
What job categories do people searching Service Desk Consultant jobs look for? The top searched job categories for Service Desk Consultant jobs are:
Service Desk Consultant jobs near you
Service Desk Technician

Service Desk Technician

InnoTek Computer Consulting, Inc.

Bloomsburg, PA

$42K - $47K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Benefits:
  • Professional development assistance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

We are seeking an IT Service Desk Technician to join our team!
Our growing technology and Cloud consulting company is recruiting a skilled Service Desk Technician with good interpersonal skills to provide support for client desktops, laptops, printers, and mobile devices. Windows Desktop and Server experience is required, including Windows 10 and 11 as well as basic navigation and management of Server 2012, 2016, and 2019. Candidate must be able to quickly and independently diagnose and resolve common issues.
The successful technician will receive and register hardware, answer service desk calls, create service tickets, troubleshoot on the phone, analyze and fix technical issues, and escalate issues to senior technicians when necessary. He/she must communicate clearly with diverse clients, understanding that users want solutions not technical explanations. Retail experience a plus. Limited training provided.
Responsibilities:
  • Capturing ticket information and triaging tickets
  • Level 1/Level 2 Support
  • Setting customer expectations for ticket response times
  • Resolving and/or escalating reactive tickets (onsite or remote)
  • Ensuring customer satisfaction
  • Following standard operating procedures (SOPs) and updating SOPs as needed
  • Providing technical assistance with computer hardware and software
  • Resolving issues for clients via phone, in person, or electronically
Qualifications:
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
You will be exposed to various critical technologies: Azure/AWS Cloud, VoIP (Voice over IP), BCP/DR (Business Continuity Plan / Disaster Recovery), Wireless Networks, and Firewall support. This position will also take you onsite to many different businesses in northeastern and central PA to consult on and support clients business information technology.
This is a dynamic position for those who take pride in their career, and job responsibilities will grow as the employee advances. Full-time with benefits. Salary will depend on experience and education. Health insurance, paid holidays, and paid vacation and personal days available after 90-day probationary period.
We look forward to hearing from you!
Work Location:
  • Multiple locations
Work Remotely
  • No
Schedule:
  • 8:00 a.m. - 5:00 p.m. with an hour for lunch
  • Monday to Friday
Job Type: Full-time