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Service Desk Consultant Jobs (NOW HIRING)

Global Data Consultants

Service Desk Analyst

Chambersburg, PA · Remote

$20.50 - $27.75/hr

Position Overview Global Data Consultants, LLC is currently seeking a Service Desk Specialist to join our team of innovative professionals. This is an entry level position with the flexibility to be ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is a full service IT consulting and staffing firm recognized for its rapid growth in the IT services sector. They are seeking a Service Desk Analyst for a 12+ month contract position ...

Dresner Group

Service Desk Engineer

Columbia, MD · On-site

Cloud Services * IT Consulting Services For More Career Opportuniites Please Visit: www.dresnergroup.com Service Desk Engineers at Dresner Group act as an integral role to our success and are at the ...

Dresner Group

Service Desk Engineer

Columbia, MD

Cloud Services * IT Consulting Services For More Career Opportuniites Please Visit: www.dresnergroup.com Service Desk Engineers at Dresner Group act as an integral role to our success and are at the ...

Birdi Systems, Inc.

Be Seen First

IT Service Management (ITSM) Consultant

Los Angeles, CA · On-site

$75 - $95/hr

Birdi Systems, Inc. is seeking an experienced IT Service Desk Process Management Consultant to assess, optimize, and modernize enterprise IT Service Desk operations. This role will evaluate current ...

Atria Group LLC

Service Desk - Analyst

Charlotte, NC · On-site

$20 - $27.25/hr

Company Description We specialize in Staffing, Consulting, Software Development, and Training along ... Support issues are required to be fully and accurately documented in the Service Desk ticketing ...

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Service Desk Consultant information

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How much do service desk consultant jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for service desk consultant in the United States is $30.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Consultant vs Help Desk Technician?

AspectService Desk ConsultantHelp Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Managed Services, ConsultingHelp Desk, Support Centers, Internal IT
ResponsibilitiesTroubleshooting, advising, process improvementIssue resolution, basic troubleshooting, ticket handling

The main difference is that Service Desk Consultants typically handle more complex issues, provide advice, and work on process improvements, often in a consulting or managed services setting. Help Desk Technicians focus on resolving common technical problems and providing first-level support. Both roles require similar certifications but differ in scope and work environment.

How does a Service Desk Consultant typically collaborate with other IT teams to resolve complex technical issues?

Service Desk Consultants frequently serve as the first point of contact for technical issues and often work closely with specialized IT teams such as network administrators, software engineers, and security specialists. When an issue cannot be resolved at the first level, the consultant escalates the ticket to the appropriate team, providing detailed documentation and context to ensure a smooth handoff. Effective communication and teamwork are essential, as Service Desk Consultants may participate in joint troubleshooting sessions or follow up to ensure swift resolution and user satisfaction. This collaborative environment helps consultants expand their technical knowledge and build relationships across the IT department.

What does a Service Desk Consultant do?

A Service Desk Consultant is responsible for providing technical support and assistance to users within an organization. They handle service requests, troubleshoot issues related to hardware, software, and network systems, and often act as the first point of contact for IT-related problems. Their goal is to resolve issues efficiently, ensure minimal downtime, and maintain high levels of customer satisfaction. Service Desk Consultants may also document solutions, escalate complex issues, and contribute to improving IT processes.

What are the key skills and qualifications needed to thrive as a Service Desk Consultant, and why are they important?

To thrive as a Service Desk Consultant, you need strong problem-solving skills, technical knowledge of IT systems, and typically a background in information technology or related certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow or Jira, remote support tools, and knowledge base platforms is often required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and managing stressful situations. These skills ensure prompt issue resolution, high customer satisfaction, and efficient IT service delivery.
More about Service Desk Consultant jobs
What job categories do people searching Service Desk Consultant jobs look for? The top searched job categories for Service Desk Consultant jobs are:
Service Desk Consultant jobs near you
Infographic showing various Service Desk Consultant job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 87% Full Time, 7% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $63,426 per year, or $30.5 per hour.

Service Desk Technician - Senior

AHU Technologies, Inc.

Washington, DC • On-site

$38 - $43/hr

Full-time

Re-posted 10 days ago

Job description

Job Description:
Short Description:
Service Desk Technician - Senior
Complete Description:
The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Duties & Responsibilities:
a. Respond to service requests and service incidents reported by Client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
c. Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
d. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
e. Interact with network team and application development teams to restore services and/or identify and correct issues.
f. Simulate or re-create user problems to resolve incidents.
g. Recommend system modifications to reduce user problems and service incidents.
Required Experience: At least five (5) years of experience in the following:
a. Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;
b. Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;
c. Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;
d. Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
e. ITIL v4 Foundation
f. CompTIA A+ certification
Preferred Experience: At least five (5) years of experience in the following:
a. Endpoint protection and management tools such as Cisco, AMP, Absolute, or HP SureClick;
b. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Skill:
• Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management. Required 5 Years
• Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 5 Years
• Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets. Required 5 Years
• Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 5 Years
• ITIL v4 Foundation Required
• CompTIA A+ Required
• Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick. Desired
• Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Desired
Flexible work from home options available.
Compensation: $38.00 - $43.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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