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Service Desk Consultant Jobs (NOW HIRING)

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Coordinator to be the first line of contact for all client support needs and will act as a customer ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Coordinator to be the first line of contact for all client support needs and will act as a customer ...

LRS

Service Desk Technician

Lenexa, KS · On-site

$28 - $38/hr

LRS Consulting is on the hunt for a Service Desk Technician to deliver customer-focused technical support and resolve end-user issues across the organization. This role provides Tier 1 and Tier 2 ...

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

Highrise Consulting, Inc seeks a Service Desk Analyst for a full-time remote role, supporting our client at The National Institutes of Health (NIH) in Bethesda, MD. Service Desk Analysts receive ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

$70K - $80K/yr

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and ... consultants, and agency business units to ensure that technology services are reliable, secure ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and ... consultants, and agency business units to ensure that technology services are reliable, secure ...

Torrid

Service Desk Analyst

City Of Industry, CA

$23.15 - $28.93/hr

First and foremost a Torrid IT Service Desk Analyst is accountable for producing an amazing ... consultations, mental health services and more. * Discounts on cell phones, and computer purchases ...

Torrid

Service Desk Analyst

$23.15 - $28.93/hr

First and foremost a Torrid IT Service Desk Analyst is accountable for producing an amazing ... consultations, mental health services and more. * Discounts on cell phones, and computer purchases ...

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Service Desk Consultant information

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How much do service desk consultant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service desk consultant in the United States is $30.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What does a service desk consultant do?

A Service Desk Consultant is responsible for providing technical support and assistance to users within an organization. They handle service requests, troubleshoot issues related to hardware, software, and network systems, and often act as the first point of contact for IT-related problems. Their goal is to resolve issues efficiently, ensure minimal downtime, and maintain high levels of customer satisfaction. Service Desk Consultants may also document solutions, escalate complex issues, and contribute to improving IT processes.

What are the key skills and qualifications needed to thrive as a service desk consultant, and why are they important?

To thrive as a Service Desk Consultant, you need strong problem-solving skills, technical knowledge of IT systems, and typically a background in information technology or related certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow or Jira, remote support tools, and knowledge base platforms is often required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and managing stressful situations. These skills ensure prompt issue resolution, high customer satisfaction, and efficient IT service delivery.

How does a service desk consultant typically collaborate with other IT teams to resolve complex technical issues?

Service Desk Consultants frequently serve as the first point of contact for technical issues and often work closely with specialized IT teams such as network administrators, software engineers, and security specialists. When an issue cannot be resolved at the first level, the consultant escalates the ticket to the appropriate team, providing detailed documentation and context to ensure a smooth handoff. Effective communication and teamwork are essential, as Service Desk Consultants may participate in joint troubleshooting sessions or follow up to ensure swift resolution and user satisfaction. This collaborative environment helps consultants expand their technical knowledge and build relationships across the IT department.

What is the difference between Service Desk Consultant vs Help Desk Technician?

AspectService Desk ConsultantHelp Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Managed Services, ConsultingHelp Desk, Support Centers, Internal IT
ResponsibilitiesTroubleshooting, advising, process improvementIssue resolution, basic troubleshooting, ticket handling

The main difference is that Service Desk Consultants typically handle more complex issues, provide advice, and work on process improvements, often in a consulting or managed services setting. Help Desk Technicians focus on resolving common technical problems and providing first-level support. Both roles require similar certifications but differ in scope and work environment.

More about Service Desk Consultant jobs

What job categories do people searching Service Desk Consultant jobs look for?

The top searched job categories for Service Desk Consultant jobs are:

Service Desk Consultant jobs near you
Infographic showing various Service Desk Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,426 per year, or $30.5 per hour.

Service Desk Coordinator

Detroit IT

Birmingham, MI • On-site

Full-time

Re-posted 20 days ago

Job description

Company Description

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently.

Job Description

Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and will act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress and communicating on status and resolution of requests.

Job Responsibilities:

  • Answer calls in a timely, friendly and professional manor.
  • Evaluate, prioritize and communicate service requests within the Service Level Agreement (SLA).
  • Responsible for the scheduling of technician's on-site visits.
  • Responsible for service desk time tracking accuracy.
  • Review and understand ticket requirements and capture missing information.
  • Communicate and escalate any major system issues (Severity 1).
  • Communicate daily with clients regarding ticket status and plan of action.
  • Ensure all service requests have accurate time recorded.
  • Follow up with any on-site visits to ensure the highest level of customer satisfaction.
Qualifications
  • Excellent communication skills. Motivated and task oriented.
  • Ability to multi-task in a fast-paced environment.
  • Ability to understand technologies that are sufficient to making to making assignment decisions.
  • Strong organization skills.
  • Strong interpersonal skills but aggressive in managing expectations.

Required Education/Technical Skills:

  • Bachelor's Degree in Information Technology, Business Administration or a related field, preferred.
  • A+ certification, a plus.
Additional Information

Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan. 

A casual and fun work environment.

Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.


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