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Software Support Consultant Jobs (NOW HIRING)

CIBC US

Application Support Consultant

New York, NY · Hybrid

$120K - $140K/yr

As an Application Support Consultant, you'll bring extensive technical and operational expertise to ... software, application or operational) problems and interpreting server logs. You having working ...

Epos Now

Customer Support Consultant

Orlando, FL

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Orion Corporation

Client Support Consultant

Omaha, NE · On-site

$72K - $110K/yr

As a Client Support Consultant, you will sit within the Summit Support Organization to understand ... Has experience with CRM systems and ticketing software * Has a willingness to travel up to 25 ...

Incognito Software Systems Inc

WI · On-site

## Resolution Consultant-3Applylocations: United States - TXtime type: Full timeposted on: Posted 30 ... The Software Support Analyst will learn the AssetWorks suite of products. A technical background is ...

CIBC

Application Support Consultant

New York, NY · Hybrid

$120K - $140K/yr

As an Application Support Consultant, you'll bring extensive technical and operational expertise to ... software, application or operational) problems and interpreting server logs. You having working ...

USM

Webfocus Support Consultant

Minneapolis, MN · On-site

... Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered ... Required Skills: 5+ Years of Webfocus Support Experience Mainframe / Cobol Experience Additional ...

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Software Support Consultant information

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$5

$92

$192

How much do software support consultant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for software support consultant in the United States is $92.41, according to ZipRecruiter salary data. Most workers in this role earn between $68.51 and $82.93 per hour, depending on experience, location, and employer.

What is the difference between Software Support Consultant vs Technical Support Specialist?

AspectSoftware Support ConsultantTechnical Support Specialist
Required CredentialsTypically a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Microsoft CertifiedSimilar credentials; often holds certifications like CompTIA A+ or network-specific certifications
Work EnvironmentConsults with clients, provides troubleshooting, and offers solutions; may work in office or remotelyProvides technical assistance via phone, chat, or on-site; often in call centers or support centers
Employer & Industry UsageUsed by software companies, IT service providers, and consulting firmsCommon in tech support centers, hardware/software vendors, and IT departments

Both roles require technical knowledge and certifications, but Software Support Consultants often focus on client consultation and software troubleshooting, while Technical Support Specialists primarily handle direct technical issues via support channels.

What are the key skills and qualifications needed to thrive as a software support consultant?

To thrive as a Software Support Consultant, you need a strong understanding of software troubleshooting, technical problem-solving, and customer service, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Zendesk), remote support tools, and knowledge base platforms, as well as certifications such as ITIL or CompTIA, are commonly required. Excellent communication, patience, and analytical thinking help consultants stand out in resolving complex client issues and ensuring satisfaction. These skills are crucial for efficiently addressing user concerns, maintaining client trust, and supporting seamless software operations.

What are some common challenges faced by software support consultants, and how can they effectively address them?

Software Support Consultants often encounter challenges such as troubleshooting complex technical issues, managing multiple client requests simultaneously, and communicating solutions to users with varying technical backgrounds. To address these challenges, consultants should stay updated on the latest product developments, prioritize tasks based on urgency, and develop strong problem-solving and communication skills. Collaborating closely with development teams and utilizing internal knowledge bases can also help resolve issues more efficiently while ensuring a positive client experience.

What is a software support consultant?

A Software Support Consultant is a professional who assists clients with software-related issues, providing troubleshooting, guidance, and solutions to ensure the effective use of software products. They often work directly with customers to resolve technical problems, answer questions about software functionality, and escalate complex issues to development teams when necessary. Additionally, they may conduct training sessions, document solutions, and collaborate with internal teams to improve product quality and customer satisfaction.

Do software support consultants make a lot of money?

Software support consultants typically earn a median annual salary that varies by experience, location, and industry, with entry-level positions starting around $40,000 and experienced professionals earning over $70,000. Higher salaries are often associated with specialized skills, certifications, and working in high-demand sectors or larger companies.
More about Software Support Consultant jobs
What job categories do people searching Software Support Consultant jobs look for? The top searched job categories for Software Support Consultant jobs are:
Infographic showing various Software Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $192,222 per year, or $92.4 per hour.

Laserfiche Software Support Technician

CDI

Salt Lake City, UT • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

CDI is an established software consulting firm currently seeking a tech savvy and detail oriented individual to assist a team of professionals in the support of enterprise software solutions. The right candidate will have excellent verbal and written communication skills, the ability to learn new software quickly, and experience in supporting software. Any technical experience, hardware or software, is a plus. Particular experience of value is SQL Server & Windows Server.
The primary role of the position is to work as an added layer of support for the support engineers, providing combination assistance inter-departmentally, cross-departmentally, and externally to clients as needed.
An energetic and creative personality is important. 
This is not a remote position.
Qualifications:
* Experience providing technical support
* Ability to learn and become an expert in line-of-business applications
* Technology savvy with ability to learn and adapt to complex technical situations
* Excellent communication skills and mature acumen
* Outgoing and can-do personality
* Experience with Windows Server
* Experience with Laserfiche a bonus

Cities Digital "CDI" is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

Company Description

CDI helps clients become more efficient through the use of business process automation and document management software solutions. We implement enterprise software in a b2b environment. We have a smart, hard-working team, and we're growing fast, so we need more like-minded individuals!