ZipRecruiter

Log In

1

Software Support Consultant Jobs (NOW HIRING)

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Agupdate

IT Support Consultant

Washington, NC · On-site

$65 - $75/hr

IT Support Consultant Brown University Position Purpose The IT Support Consultants provide advanced ... Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.

New

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Orion

Client Support Consultant

Omaha, NE · Hybrid

$72K - $110K/yr

About this Opportunity: As a Client Support Consultant, you will sit within the ... Has experience with CRM systems and ticketing software * Has a willingness to travel up to 25 ...

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop ... Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.

Square 9 Softworks

Be Seen First

Software Support Specialist (Entry Level)

New Haven, CT · Remote

$45K/yr

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support ... Ability to build consultative relationships with customers and resellers * Comfort with public ...

Orion

Client Support Consultant

Omaha, NE · On-site

$72K - $110K/yr

As a Client Support Consultant, you will sit within the Summit Support Organization to understand ... Has experience with CRM systems and ticketing software * Has a willingness to travel up to 25 ...

Osaic

Sr. Technology Support Consultant

Henderson, NV · On-site

$80K - $85K/yr

Summary: The Senior Technology Support Consultant serves as a critical technology partner for ... Manage relationships with external technology vendors, managed service providers, software ...

Osaic

Sr. Technology Support Consultant

Henderson, NV · On-site

$80K - $85K/yr

Summary: The Senior Technology Support Consultant serves as a critical technology partner for ... Manage relationships with external technology vendors, managed service providers, software ...

Osaic

Sr. Technology Support Consultant

Henderson, NV · On-site

$80K - $85K/yr

Summary: The Senior Technology Support Consultant serves as a critical technology partner for ... Manage relationships with external technology vendors, managed service providers, software ...

Epos Now

Customer Support Consultant

Orlando, FL

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsSoftware Support Consultant Jobs

Software Support Consultant information

See salary details

$5

$92

$192

How much do software support consultant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for software support consultant in the United States is $92.41, according to ZipRecruiter salary data. Most workers in this role earn between $68.51 and $82.93 per hour, depending on experience, location, and employer.

What is a software support consultant?

A Software Support Consultant is a professional who assists clients with software-related issues, providing troubleshooting, guidance, and solutions to ensure the effective use of software products. They often work directly with customers to resolve technical problems, answer questions about software functionality, and escalate complex issues to development teams when necessary. Additionally, they may conduct training sessions, document solutions, and collaborate with internal teams to improve product quality and customer satisfaction.

What are the key skills and qualifications needed to thrive as a software support consultant?

To thrive as a Software Support Consultant, you need a strong understanding of software troubleshooting, technical problem-solving, and customer service, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Zendesk), remote support tools, and knowledge base platforms, as well as certifications such as ITIL or CompTIA, are commonly required. Excellent communication, patience, and analytical thinking help consultants stand out in resolving complex client issues and ensuring satisfaction. These skills are crucial for efficiently addressing user concerns, maintaining client trust, and supporting seamless software operations.

What are some common challenges faced by software support consultants, and how can they effectively address them?

Software Support Consultants often encounter challenges such as troubleshooting complex technical issues, managing multiple client requests simultaneously, and communicating solutions to users with varying technical backgrounds. To address these challenges, consultants should stay updated on the latest product developments, prioritize tasks based on urgency, and develop strong problem-solving and communication skills. Collaborating closely with development teams and utilizing internal knowledge bases can also help resolve issues more efficiently while ensuring a positive client experience.

What is the difference between Software Support Consultant vs Technical Support Specialist?

AspectSoftware Support ConsultantTechnical Support Specialist
Required CredentialsTypically a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Microsoft CertifiedSimilar credentials; often holds certifications like CompTIA A+ or network-specific certifications
Work EnvironmentConsults with clients, provides troubleshooting, and offers solutions; may work in office or remotelyProvides technical assistance via phone, chat, or on-site; often in call centers or support centers
Employer & Industry UsageUsed by software companies, IT service providers, and consulting firmsCommon in tech support centers, hardware/software vendors, and IT departments

Both roles require technical knowledge and certifications, but Software Support Consultants often focus on client consultation and software troubleshooting, while Technical Support Specialists primarily handle direct technical issues via support channels.

What does a software support consultant do?

A software support consultant provides technical assistance to users of software applications, troubleshooting issues, resolving bugs, and ensuring smooth operation. They often use diagnostic tools, communicate with clients or internal teams, and may document solutions to improve support processes.
More about Software Support Consultant jobs

What job categories do people searching Software Support Consultant jobs look for?

The top searched job categories for Software Support Consultant jobs are:

Infographic showing various Software Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $192,222 per year, or $92.4 per hour.

Customer Support Consultant

Epos Now

Orlando, FL • On-site

$38K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Handle customer queries via telephone calls, email and web chat.

  • Achieve targets for revenue and customer satisfaction.

  • Accurately record all customer information in the CRM.

Job description

About the job:
As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions
What will you do?
  • Handle customer queries via telephone calls, email and web chat.
  • Achieve your targets for revenue and customer satisfaction.
  • Nurture meaningful customer relationships.
  • Accurately record all information in the CRM.
  • Deliver exceptional customer service!

What do you get in return?
  • Earn uncapped commission pay on top of your salary.
  • Career progression opportunities - our philosophy is to promote internally.
  • Company bonus scheme.
  • 24/7 access to a health and well-being online centre, with private medical and dental schemes.
  • Exclusive retail, restaurants and travel discounts.
  • Collaborative company culture with regular team building events.
  • Company pension.
  • 20 days annual leave (increasing a day each year), plus bank holidays.
  • Free onsite parking at Norwich office.

What do you need to apply?
  • Be proactive - you must be driven to succeed and hit your targets! (Essential)
  • Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
  • Excellent communication skills across all mediums. (Essential)
  • Resilience to bounce back from unhappy customers. (Essential)
  • Empathy for customers and the ability to remain calm and professional. (Essential)

What would make your application stand out:
  • Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
  • At least 1 year's experience in hospitality, retail or contact centre work. (Desirable)

Why EposNow...
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us?Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.

Apply