Fractional Customer Success Jobs (NOW HIRING)

Responsive recruiter
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions
VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this Mission http://www.ekentech.com/core-values

• Customer Focused: We are client focused and results-driven.
• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders: We are passionate investigators for discovery and truth.
• Community Partnerships: We believe there is no greater power for transformation than delivering on what a community cares about.

eKnowID is a modern background screening platform built for small and mid-sized businesses that need fast, reliable, investigator-grade hiring protection without enterprise-level complexity or pricing.
Backed by KENTECH Consulting Inc., an award-winning investigative and background screening firm with more than 20 years of experience, eKnowID combines technology, compliance, and real investigative expertise in one easy-to-use platform.
Our services help businesses make safer hiring decisions through background checks, criminal searches, employment verifications, drug testing, and deeper investigative support when needed.
The eKnowID platform was recently redesigned, and we are ready to scale.
Now we need a growth-minded operator who can help turn a strong foundation into a repeatable revenue engine.
The Opportunity
We are looking for a Fractional Growth Lead to build and execute the growth strategy for eKnowID.
This is a hands-on, high-ownership role for someone who knows how to test campaigns, build funnels, measure results, and turn marketing activity into qualified pipeline and revenue.
This is not a "just post on social media" role. You will step into a strong foundation with a refreshed platform, existing customer data, campaign direction, leadership support, and a small team available to support execution.
The ideal person is a growth hacker at heart: curious, fast-moving, data-driven, creative, and focused on what actually converts.
What You Will Walk Into
You will not be starting from zero.
You will have:

• A refreshed eKnowID platform with improved user experience
• A segmented inactive customer base ready for reactivation
• HubSpot CRM already in place
• Apollo.io available for prospect sourcing and enrichment
• Existing marketing and creative support resources
• Identified verticals and buyer segments
• Campaign concepts, outbound ideas, and growth channels ready to test
• Direct access to leadership for fast feedback and decisions

This is a strong opportunity for someone who enjoys building, testing, learning, and scaling what works.
What You Will Own
You will own growth execution across customer reactivation, outbound prospecting, paid campaigns, lead nurturing, and conversion tracking.
Your focus will be simple:
Generate qualified opportunities. Convert interest into revenue. Build repeatable growth systems
You will not be expected to do everything alone. Your role is to lead the growth strategy, set the priorities, direct execution, measure performance, and keep the team focused on the activities most likely to produce revenue.
First 90 Days
Your first 90 days will focus on launching the core growth engine, testing messaging, and identifying which channels show the strongest early traction.
You will:

• Launch a win-back campaign to reactivate inactive eKnowID customers
• Build and test outbound campaigns for target small business verticals
• Use HubSpot to manage segmentation, workflows, reporting, and lead nurturing
• Build prospect lists using approved tools and public/business databases
• Create and test cold email, phone, and follow-up sequences
• Launch paid campaigns on platforms such as Google, Meta, and LinkedIn
• Test messaging around hiring risk, compliance, speed, safety, and business protection
• Track campaign performance weekly and recommend what to scale, pause, or adjust
• Work with the content and creative team to produce assets that support conversion

The first 90 days are about disciplined execution, clean tracking, fast learning, and building a growth system that can be scaled with confidence.
What Success Looks Like
By Day 30

• Win-back campaign is launched
• HubSpot workflows and segmentation are active
• Initial prospect lists are built
• First outbound sequences are live
• Reporting dashboard is in place
• Early messaging tests are underway

By Day 60

• Outbound campaigns are producing qualified conversations
• Paid campaigns are live on at least two channels
• Early reactivation results are visible
• Pipeline is being tracked by source and campaign
• Messaging is being improved based on data

By Day 90

• Reactivation, outbound, and paid campaigns are operating
• Clear data shows which channels and verticals are performing best
• Cost per lead, cost per acquisition, and revenue attribution are being tracked
• Early pipeline and conversion data show what should be scaled next
• A clear growth recommendation is presented to leadership

By 90 days, success means the core campaigns are live, measurable, and producing early pipeline data that shows where we should invest next.
Key Metrics You Will Track
You should be comfortable owning and reporting on growth numbers, including:

• Qualified leads generated
• Demo or sales conversations booked
• Reactivation rate
• Email open, reply, and conversion rates
• Paid campaign cost per lead and cost per acquisition
• Revenue by channel
• Customer acquisition cost
• Return on ad spend
• Demo-to-close rate

We value measurable business outcomes over vanity metrics. Followers, impressions, and clicks matter only when they help create qualified pipeline and revenue.
Required Experience

• 5+ years of hands-on growth marketing, demand generation, or growth strategy experience
• Proven success driving measurable revenue, pipeline, reactivation, or customer acquisition
• Strong HubSpot experience, including workflows, lists, segmentation, automation, and reporting
• Experience marketing to small or mid-sized businesses
• Experience building and launching outbound email campaigns
• Experience with paid media such as Google Ads, Meta Ads, or LinkedIn Ads
• Strong copywriting skills for emails, landing pages, ads, and nurture campaigns
• Comfort using AI tools to improve speed, execution, and output
• Ability to analyze campaign data and make clear recommendations
• Strong communication skills and ability to work directly with executive leadership

Strong Plus

• Experience in HR tech, background screening, SaaS, compliance, staffing, insurance, legal, fintech, or professional services
• Experience reactivating dormant customer lists
• Experience building campaigns from customer pain points
• Experience with Apollo.io or similar prospecting tools
• SEO experience
• Landing page or light website editing experience
• Google Analytics or Search Console experience
• Experience working with founder-led companies or small business teams

Engagement Details
Engagement Type: Independent Contractor
Location: Remote
Duration: Initial 6-month contractor engagement with potential to renew or expand based on performance
Schedule: Flexible and milestone-driven
Compensation: $4,000 to $8,000 monthly retainer, based on experience
Performance Bonus: 2% to 5% of attributed revenue above agreed-upon quarterly milestones
This role is designed for an experienced growth operator who wants meaningful ownership, direct leadership access, and upside tied to real business outcomes.
Why This Role Is Exciting
This is a builder role for a senior growth operator who wants direct access to leadership, a refreshed platform, an existing customer base, and the freedom to test and scale what works.
You are not inheriting a slow corporate machine. You are not stuck waiting weeks for approval on every idea. You are not being asked to "just post more."
You will have:

• A redesigned platform
• A real customer base
• A clear business need
• Direct access to the Founder/CEO
• A small team ready to support execution
• Room to test, learn, and scale
• Performance upside tied to revenue
• The chance to build a growth engine with real business impact

If you are looking for a role where your work can directly shape the next stage of a company, this is it.
This is a remote position.
Compensation: $4,000.00 - $8,000.00 per month
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
WHO WE ARE
KENTECH Consulting, Inc is a premier U.S.-based background investigation solutions firm and licensed Private Detective Agency. Our team of investigative experts blends cutting-edge technology with industry insight to deliver fast, accurate, and comprehensive reports.
With deep cross-industry experience, we provide fully compliant investigative services that meet the high demands of today's business environment.
WHAT WE DO
We offer customized background screening solutions tailored to meet the needs of diverse industries.
Our advanced tools and digital platforms allow us to conduct background and security checks up to 75% faster than traditional methods.
With real-time access to over 500 million records, KENTECH is a trusted authority in background checking technology across the U.S.
OUR VISION
To help the world make clear and informed decisions.
OUR MISSION
To deliver fast, accurate, and secure background investigations on a global scale-supporting safer hiring decisions and stronger communities.
CAREERS AT KENTECH
We're building a team of remarkable individuals who are:
Critical thinkers and problem solvers who see challenges as opportunities
Driven professionals who create meaningful impact through their ideas and results
Mission-driven collaborators who believe in the power of digital identity to create safer environments
Naturally curious and eager to innovate in an ever-changing landscape
Team players who believe in the value of camaraderie, laughter, and high standards
WHO THRIVES HERE?

• People who never back down from a tough challenge
• Professionals who bring their best every day-and uplift others around them
• Individuals who value purpose, performance, and a good laugh
• Teammates who want to shape the future of digital security and identification
• You, if you're reading this and thinking: "This sounds like my kind of place."

YOUR NEXT CHAPTER STARTS HERE
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