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Customer Renewals Jobs (NOW HIRING)

Barracuda Networks

* Sales Renewals Representative

Campbell, CA · On-site

$75K - $90K/yr

  • Medical

  • Retirement

  • PTO

On our team, you will execute strategies to increase customer loyalty, improve renewal retention ... rates, and drive innovative ways to cross-sell and up-sell our products. This position reports into ...

Egnyte

Renewal Manager - Commercial

$70K - $80K/yr

  • Retirement

Ability to achieve success with at-risk customer renewals. * Ability to achieve success driving revenue expansion at renewal point. * Identify, facilitate, and ensure effective communication on all ...

Egnyte

Renewal Manager - Commercial

Raleigh, NC · On-site +1

$70K - $80K/yr

  • Retirement

Ability to achieve success with at-risk customer renewals. * Ability to achieve success driving revenue expansion at renewal point. * Identify, facilitate, and ensure effective communication on all ...

Egnyte

Renewal Manager - Commercial

$70K - $80K/yr

  • Retirement

Ability to achieve success with at-risk customer renewals. * Ability to achieve success driving revenue expansion at renewal point. * Identify, facilitate, and ensure effective communication on all ...

Egnyte

Renewal Manager - Commercial

Draper, UT · On-site +1

$70K - $80K/yr

  • Retirement

Ability to achieve success with at-risk customer renewals. * Ability to achieve success driving revenue expansion at renewal point. * Identify, facilitate, and ensure effective communication on all ...

Egnyte

Renewal Manager - Commercial

$70K - $80K/yr

  • Retirement

Ability to achieve success with at-risk customer renewals. * Ability to achieve success driving revenue expansion at renewal point. * Identify, facilitate, and ensure effective communication on all ...

Unified Group Services

Renewal Specialist

Anderson, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We empower our customers with innovative programs, cutting-edge technology, and trusted ... Role: Full-Time Renewal Specialist Location: Anderson, IN Pay: Experience-based hourly wage ...

New

Conga

Renewals Manager

Boston, TX · On-site

Sitting at the intersection of Sales and Customer Success, the Renewal Manager proactively manages renewal risk, negotiates contract terms, and partners cross-functionally to deliver a seamless ...

GitLab

Renewals Manager

  • Medical

  • PTO

You'll engage customers well ahead of renewal, lead pricing and commercial discussions, negotiate complex agreements, and proactively address risk so customers can continue to rely on GitLab ...

Common Room

Renewals Manager

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates. * Proactively identify churn risk and take action to mitigate through value ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI

$13 - $18/hr

Negotiate renewals or saves to retain customers and upsell products and services * Perform customer negotiation and reach a fair conclusion from both Guardian and customer perspectives * Consistently ...

Redwood Software

Renewals Manager

OR · On-site +1

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission ... The Renewals Manager will work closely with internal teams, including Sales, Technical Account ...

Fortinet

Renewals Representative

Sunnyvale, CA · On-site

$81K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Description * Assist Customers, Sales, Partners & Distributors directly by phone & email with Security & Support (FortiGuard & FortiCare) license Renewals for both current and expired ...

Fortinet, Inc.

Renewals Representative

Sunnyvale, CA · On-site

$81K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Description * Assist Customers, Sales, Partners & Distributors directly by phone & email with Security & Support (FortiGuard & FortiCare) license Renewals for both current and expired ...

Conga

Renewals Manager

Boston, MA · On-site

  • Medical

  • Dental

More than 10,000 customers worldwide, including over 50% of the Fortune 100 ® , trust Conga when commercial complexity is high and global impact is on the line. Job Title: Renewals Manager Locations:

Awardco

Renewals Specialist

Lindon, UT · On-site

Customer Success Renewal Specialists play a critical role within the Customer Success organization by owning the execution of customer retention and contract renewal strategies. They are responsible ...

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Customer Renewals information

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How much do customer renewals jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer renewals in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer renewals specialist?

A Customer Renewals specialist is a professional responsible for managing and securing contract renewals with existing customers, typically for subscription-based products or services. Their main goal is to ensure customers continue their relationship with the company by addressing concerns, negotiating terms, and identifying upsell opportunities. They often collaborate with sales, support, and account management teams to deliver a seamless renewal process. Customer Renewals specialists play a key role in driving customer retention and recurring revenue for a business.

What are the key skills and qualifications needed to thrive as a customer renewals specialist?

To thrive as a Customer Renewals Specialist, you need strong relationship management, negotiation, and sales skills, often supported by experience in account management or customer success. Familiarity with CRM platforms like Salesforce and proficiency in renewal management tools are typically required. Exceptional communication, problem-solving, and resilience help you build trust and handle objections effectively. These skills ensure high customer retention rates and sustained business growth through successful contract renewals.

What are some common challenges faced in a customer renewals role, and how can I prepare for them?

One common challenge in a Customer Renewals role is addressing customer concerns about value and pricing as contracts approach expiration. You'll often need to proactively engage with clients, understand their evolving needs, and collaborate closely with account managers and support teams to resolve issues that might impact renewal decisions. Preparing for this role involves developing strong communication skills, attention to detail, and a customer-centric mindset. Familiarity with CRM tools and a willingness to learn about your company's products or services will also help you navigate these challenges successfully.

What is the difference between Customer Renewals vs Customer Account Managers?

AspectCustomer RenewalsCustomer Account Managers
Primary FocusRenewing existing customer subscriptions or contractsManaging overall customer relationships and upselling
Required SkillsRenewal processes, negotiation, customer retentionRelationship building, sales, product knowledge
Work EnvironmentCustomer service, sales teams, subscription-based industriesAccount management, client communication, cross-selling
Common CertificationsCustomer service, sales certificationsSales, account management certifications

Customer Renewals primarily focus on securing contract or subscription renewals to maintain revenue, while Customer Account Managers handle broader client relationships, including upselling and ensuring customer satisfaction. Both roles are vital in customer retention but differ in scope and responsibilities.

More about Customer Renewals jobs

What job categories do people searching Customer Renewals jobs look for?

The top searched job categories for Customer Renewals jobs are:

Customer Renewals jobs near you
Infographic showing various Customer Renewals job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Sales Renewals Representative

Barracuda Networks Inc

Alpharetta, GA • On-site

Other

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

Join Our Passionate Team At Barracuda

At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda!

The US sales renewals team, based in Alpharetta, GA and Campbell, CA is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products. This position reports into a Renewals Sales Manager.

What you'll be working on

  • Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate
  • Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance
  • Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal
  • Use Salesforce CRM System to document all customer activity, manage pipeline and forecast
  • Identify upsell opportunities within customer accounts and partner with a sales representative to close
  • Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
  • Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
  • Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.

What you bring to the role

  • Highly organized, able to prioritize and have good time management skills
  • Excellent customer service and communication skills.
  • Strong business acumen and a clear track record of driving execution, delivering operational excellence within a renewal's environment.
  • A passion for collaboration and a basic understanding of the Internet security technology
  • Team oriented with ability to succeed.
  • Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
  • Able to track information accurately and have a strong attention to detail
  • A self-starter, high energy and results oriented

What you'll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

  • Equity, in the form of non-qualified options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits
  • Volunteer opportunities

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