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Customer Renewals Jobs (NOW HIRING)

Nasuni

Renewal Specialist

Boston, MA · On-site

Primary Responsibilities : * Assist in managing customer renewals by preparing quotes, order forms, and documentation under supervision. * Maintain and update renewal trackers, ensuring data accuracy ...

Nasuni

Renewal Specialist

Boston, MA · Hybrid

Primary Responsibilities : * Assist in managing customer renewals by preparing quotes, order forms, and documentation under supervision. * Maintain and update renewal trackers, ensuring data accuracy ...

Cengage Learning

Subscription Renewal Specialist

Ohio, IL · On-site

$24 - $31/hr

Manage a high-volume inbox and maintain a customer response-time goal of 24 hours or less * Proactively prioritize and work the highest-value renewals in descending order to improve retention and ...

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Customer Renewals information

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How much do customer renewals jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer renewals in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer renewals specialist?

A Customer Renewals specialist is a professional responsible for managing and securing contract renewals with existing customers, typically for subscription-based products or services. Their main goal is to ensure customers continue their relationship with the company by addressing concerns, negotiating terms, and identifying upsell opportunities. They often collaborate with sales, support, and account management teams to deliver a seamless renewal process. Customer Renewals specialists play a key role in driving customer retention and recurring revenue for a business.

What are the key skills and qualifications needed to thrive as a customer renewals specialist?

To thrive as a Customer Renewals Specialist, you need strong relationship management, negotiation, and sales skills, often supported by experience in account management or customer success. Familiarity with CRM platforms like Salesforce and proficiency in renewal management tools are typically required. Exceptional communication, problem-solving, and resilience help you build trust and handle objections effectively. These skills ensure high customer retention rates and sustained business growth through successful contract renewals.

What are some common challenges faced in a customer renewals role, and how can I prepare for them?

One common challenge in a Customer Renewals role is addressing customer concerns about value and pricing as contracts approach expiration. You'll often need to proactively engage with clients, understand their evolving needs, and collaborate closely with account managers and support teams to resolve issues that might impact renewal decisions. Preparing for this role involves developing strong communication skills, attention to detail, and a customer-centric mindset. Familiarity with CRM tools and a willingness to learn about your company's products or services will also help you navigate these challenges successfully.

What is the difference between Customer Renewals vs Customer Account Managers?

AspectCustomer RenewalsCustomer Account Managers
Primary FocusRenewing existing customer subscriptions or contractsManaging overall customer relationships and upselling
Required SkillsRenewal processes, negotiation, customer retentionRelationship building, sales, product knowledge
Work EnvironmentCustomer service, sales teams, subscription-based industriesAccount management, client communication, cross-selling
Common CertificationsCustomer service, sales certificationsSales, account management certifications

Customer Renewals primarily focus on securing contract or subscription renewals to maintain revenue, while Customer Account Managers handle broader client relationships, including upselling and ensuring customer satisfaction. Both roles are vital in customer retention but differ in scope and responsibilities.

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Customer Renewals jobs near you
Infographic showing various Customer Renewals job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Retention and Renewals Specialist

IGEL Technology GmbH

Fort Lauderdale, FL • On-site

$13.50 - $18.50/hr

Other

Re-posted 4 days ago

Job description

Position: Customer Retention and Renewals Specialist
Location: Onsite - Fort Lauderdale, Florida
THE ROLE:
We are seeking a proactive and results-driven Customer Retention & Renewals Specialist with a strong emphasis on customer renewals, retention, and account expansion. In this role, you'll be the voice of our company, responsible for building and maintaining strong relationships with our customers. You will be the primary point of contact for a portfolio of customers, focused on driving product adoption, ensuring customer satisfaction, and identifying opportunities to grow the account value through upselling and cross-selling. Your success will be measured by customer health scores, renewal rates, retention metrics, and expansion revenue. You'll work closely with our Technical Relationship Managers (TRMs), Account Managers, Support Teams and the wider Customer Experience (CX) organization to ensure customers are fully supported and successful throughout their journey with us.

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