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Client Success Representative Jobs in Virginia (NOW HIRING)

CBIZ

Client Solution Specialist HCM

Roanoke, VA · Hybrid

Partner with Sales Representatives throughout the evaluation process, including Discovery/Analysis ... Collaborate with internal teams (Implementation, Client Success, Service) to ensure alignment and ...

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$11

$24

$46

How much do client success representative jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for client success representative in Virginia is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.00 per hour, depending on experience, location, and employer.

What does a client success representative do?

A client success representative is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs or concerns. They often use communication skills, CRM tools, and product knowledge to improve customer satisfaction and retention.

Do CSMs make good money?

Client Success Representatives typically earn a salary that varies based on experience, location, and company size, with median salaries often ranging from $50,000 to $80,000 annually. Many roles include performance bonuses and benefits, and strong communication and technical skills can lead to higher compensation. Overall, CSMs can earn a competitive income within customer service and account management fields.

What are the key skills and qualifications needed to thrive as a Client Success Representative, and why are they important?

To thrive as a Client Success Representative, you need strong communication skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce or HubSpot and experience with customer support tools are typically required. Exceptional interpersonal skills, active listening, and a proactive attitude help build lasting client relationships and address concerns effectively. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall success of both the customer and the company.

What is a Client Success Representative?

A Client Success Representative is a professional who ensures customers are satisfied with a company's products or services. They act as a liaison between the client and the company, addressing any issues, answering questions, and helping clients achieve their goals. Their primary focus is on building strong relationships, improving client retention, and supporting clients throughout their journey. By providing ongoing assistance and proactive communication, Client Success Representatives help drive customer loyalty and business growth.

What job makes $10,000 a month without a degree?

A Client Success Representative can potentially earn $10,000 a month through commissions, bonuses, and high-value client accounts, especially in industries like SaaS or sales. Success in this role often depends on strong communication skills, industry knowledge, and performance metrics, rather than formal education.

How does a Client Success Representative typically collaborate with other departments to address client needs?

Client Success Representatives regularly work with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. They may coordinate with Sales to identify upsell opportunities, relay client feedback to Product for feature enhancements, and partner with Support to resolve technical issues. This cross-functional collaboration is essential for delivering a seamless client experience and helps build strong, long-lasting relationships. Being proactive and communicative is key to successfully navigating these interactions.

How can I make 2000 a week working from home?

A Client Success Representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience with customer management tools, and a performance-based pay structure. Achieving this income may involve handling a high volume of clients, upselling services, or working for companies that offer commission or bonuses for performance. Consistent high performance, relevant skills, and sometimes additional certifications can help reach this income level.

What is the difference between Client Success Representative vs Customer Service Representative?

AspectClient Success RepresentativeCustomer Service Representative
Primary FocusBuilding long-term client relationships and ensuring client successHandling immediate customer inquiries and resolving issues
Work EnvironmentProactive engagement, account management, often in B2B settingsReactive support, call centers, retail, or online support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, communication, product knowledge
Common CertificationsCustomer success certifications, CRM trainingCustomer service certifications, product training

While both roles involve customer interaction, a Client Success Representative focuses on proactive relationship management and ensuring clients achieve their goals, often in a B2B context. In contrast, a Customer Service Representative primarily addresses immediate customer issues and inquiries, typically in retail or call center environments. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are popular job titles related to Client Success Representative jobs in Virginia? For Client Success Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Representative jobs in Virginia look for? The top searched job categories for Client Success Representative jobs in Virginia are:
Client Success Representative jobs near you
Infographic showing various Client Success Representative job openings in Virginia as of June 2026, with employment types broken down into 76% Full Time, 10% Part Time, and 14% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $49,937 per year, or $24 per hour.
Client Success Representative

Client Success Representative

Tax Analysts

Falls Church, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Provides customer support to the end users for assigned accounts, and admin support for Account Executives and primary business contacts. Assists the sales executives with orders, renewals, and general customer interactions. Performs all normal duties necessary to assist customers with product or website access questions and issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  1. Assist clients with technical issues, including log-in/access to website and browser troubleshooting.
  2. Assists sales executives with orders, renewals, and other general customer interactions to maintain assigned territory client accounts.
  3. Monitors the customer service queue and responds to all customer inquiries. Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities.
  4. Calls existing customers to determine satisfaction levels, training needs, and to answer questions.
  5. Manages subscriptions and users in NetSuite CRM by recording and maintaining accurate customer information in the database.
  6. Maintains up-to-date awareness of Tax Analysts' products and industry trends.
  7. Elicits and gathers client feedback in products and conveys information to sales executives. Actively seeks out and passes sales leads to the appropriate sales executive.
  8. Develops a consultative approach and adds value to customers and prospects through knowledge and expertise.
  9. Works with current clients with assigned territory reps to ensure a high-level of customer satisfaction; keeps customers informed about available services, prices, and new products. Passes along upsell opportunities to appropriate sales executive.
  10. Maintain existing IP Master accounts and update information, convert IP ranges (when necessary) create new IP Master accounts.
  11. Develop knowledge of user data to strategically support usage growth within the client base. 

KNOWLEDGE & SKILLS:

  • Ability to troubleshoot a wide variety of level 1 technical support requests
  • Understanding of how subscription-based websites work; ability to identify registration and log-in issues
  • Ability to interact naturally and comfortably with high-level executives
  • Tenacity and resourcefulness in resolving client issues
  • Detail oriented with excellent follow-up skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills, including the ability to establish and maintain rapport
  • Superior customer-focused attitude
  • Strong analysis and judgment skills
  • Works well in a team environment

Requirements

  • BA degree or equivalent in experience preferred
  • 1+ year of customer service support experience required
  • Must have basic sales skills
  • Experience with NetSuite or Salesforce, Mailchimp and Google Analytics preferred

Benefits

  • Health/Dental/Vision
  • 401K: Immediately vested
  • Tuition assistance
  • Qualified employer under the Public Service Loan Forgiveness program (PFSL)
  • Generous Paid Time Off
  • Dog-friendly office
  • Private gym onsite
  • Medical, Dental, Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Life and AD&D Insurance
  • Disability Insurance
  • Pet Insurance
  • Tuition Assistance
  • Trade Publication/News Subscription Reimbursement
  • Exercise Room
  • Paid Holidays
  • Vacation and Sick Leave
  • Parental Leave

Tax Analysts is an Equal Employment Opportunity Employer.

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