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Client Success Representative Jobs in Virginia (NOW HIRING)

CBIZ, Inc.

Client Solution Specialist HCM

Roanoke, VA · On-site

Partner with Sales Representatives throughout the evaluation process, including Discovery/Analysis ... Collaborate with internal teams (Implementation, Client Success, Service) to ensure alignment and ...

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All JobsClient Success Representative JobsClient Success Representative Jobs in Virginia

Client Success Representative information

See Virginia salary details

$11

$24

$46

How much do client success representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for client success representative in Virginia is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Representative, and why are they important?

To thrive as a Client Success Representative, you need strong communication skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce or HubSpot and experience with customer support tools are typically required. Exceptional interpersonal skills, active listening, and a proactive attitude help build lasting client relationships and address concerns effectively. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall success of both the customer and the company.

What is a Client Success Representative?

A Client Success Representative is a professional who ensures customers are satisfied with a company's products or services. They act as a liaison between the client and the company, addressing any issues, answering questions, and helping clients achieve their goals. Their primary focus is on building strong relationships, improving client retention, and supporting clients throughout their journey. By providing ongoing assistance and proactive communication, Client Success Representatives help drive customer loyalty and business growth.

How does a Client Success Representative typically collaborate with other departments to address client needs?

Client Success Representatives regularly work with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. They may coordinate with Sales to identify upsell opportunities, relay client feedback to Product for feature enhancements, and partner with Support to resolve technical issues. This cross-functional collaboration is essential for delivering a seamless client experience and helps build strong, long-lasting relationships. Being proactive and communicative is key to successfully navigating these interactions.

What is the difference between Client Success Representative vs Customer Service Representative?

AspectClient Success RepresentativeCustomer Service Representative
Primary FocusBuilding long-term client relationships and ensuring client successHandling immediate customer inquiries and resolving issues
Work EnvironmentProactive engagement, account management, often in B2B settingsReactive support, call centers, retail, or online support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, communication, product knowledge
Common CertificationsCustomer success certifications, CRM trainingCustomer service certifications, product training

While both roles involve customer interaction, a Client Success Representative focuses on proactive relationship management and ensuring clients achieve their goals, often in a B2B context. In contrast, a Customer Service Representative primarily addresses immediate customer issues and inquiries, typically in retail or call center environments. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are popular job titles related to Client Success Representative jobs in Virginia? For Client Success Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Representative jobs in Virginia look for? The top searched job categories for Client Success Representative jobs in Virginia are:
Client Success Representative jobs near you
Infographic showing various Client Success Representative job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $49,937 per year, or $24 per hour.
Client Service Representative

Client Service Representative

Innovetive Petcare

Crozet, VA • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Innovetive Petcare rating

7.1

Company rating: 7.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

11th of 52 rated veterinary

Job description

Client Service Representative
Department: Receptionists
Employment Type: Full Time
Location: Crozet, Virginia
Compensation: $18.00 - $22.00 / hour
Description
Animal Wellness Center | Crozet, VA
At Animal Wellness Center, we're dedicated to providing compassionate, high-quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention.
We're looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. This role is ideal for someone who enjoys delivering an exceptional client experience while helping support the day-to-day success of a collaborative front desk team.
While this is not a formal leadership position, candidates with experience mentoring teammates, coordinating schedules, or helping improve front desk operations are encouraged to apply.
What You'll Do
As one of the first people our clients interact with, you'll play an essential role in creating a positive experience for every patient and pet owner.
Some of the responsibilities you will own in this role:
Client Service Responsibilities
  • Welcome clients and patients with warmth, professionalism, and compassion
  • Answer incoming phone calls and schedule appointments efficiently
  • Obtain and document accurate patient histories
  • Process invoices and payments
  • Verify vaccination status and required testing
  • Communicate patient arrivals and treatment needs with doctors and technical staff
  • Prepare prescriptions, diets, and over-the-counter products as directed by a veterinarian
  • Maintain accurate medical records and client information
  • Support daily hospital operations to ensure a seamless client experience

Opportunities to Support the Team
For candidates with previous experience, there may be opportunities to assist with:
  • Creating and managing CSR schedules
  • Reviewing and optimizing the appointment schedule to improve efficiency
  • Coaching and mentoring fellow Client Service Representatives
  • Promoting exceptional client service standards and supporting front desk workflow improvements

This description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.
Preferred Qualifications
  • Previous veterinary reception or customer service experience preferred
  • Strong communication and interpersonal skills
  • Passion for providing exceptional client service
  • Excellent organizational and multitasking abilities
  • Comfortable working in a fast-paced environment
  • Experience mentoring others or helping coordinate front desk operations is a plus
  • High school diploma or equivalent
  • Weekend availability as needed
  • Ability to lift up to 30-50 pounds

Benefits
  • Comprehensive Training & Career Development - Gain access to ongoing learning opportunities and career growth programs.
  • Competitive Compensation - Enjoy a wage that reflects your skills and experience. $18-22 /hour
  • Comprehensive Health Benefits - Medical, dental, and vision coverage to support your well-being.
  • Exclusive Pet Care Discounts - Significant savings on pet exams, treatments, and boarding.
  • Generous Paid Time Off - Recharge with paid vacation and personal days.
  • 401(k) with Company Match - Invest in your future with our retirement savings plan.

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