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Client Success Representative Jobs in Virginia (NOW HIRING)

CBIZ

Client Solution Specialist HCM

Roanoke, VA · On-site

Partner with Sales Representatives throughout the evaluation process, including Discovery/Analysis ... Collaborate with internal teams (Implementation, Client Success, Service) to ensure alignment and ...

CBIZ, Inc.

Client Solution Specialist HCM

Roanoke, VA · On-site

Partner with Sales Representatives throughout the evaluation process, including Discovery/Analysis ... Collaborate with internal teams (Implementation, Client Success, Service) to ensure alignment and ...

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Client Success Representative information

See Virginia salary details

$11

$24

$46

How much do client success representative jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for client success representative in Virginia is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.00 per hour, depending on experience, location, and employer.

What does a client success representative do?

A client success representative is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs or concerns. They often use communication skills, CRM tools, and product knowledge to improve customer satisfaction and retention.

Do CSMs make good money?

Client Success Representatives typically earn a salary that varies based on experience, location, and company size, with median salaries often ranging from $50,000 to $80,000 annually. Many roles include performance bonuses and benefits, and strong communication and technical skills can lead to higher compensation. Overall, CSMs can earn a competitive income within customer service and account management fields.

What are the key skills and qualifications needed to thrive as a Client Success Representative, and why are they important?

To thrive as a Client Success Representative, you need strong communication skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce or HubSpot and experience with customer support tools are typically required. Exceptional interpersonal skills, active listening, and a proactive attitude help build lasting client relationships and address concerns effectively. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall success of both the customer and the company.

What is a Client Success Representative?

A Client Success Representative is a professional who ensures customers are satisfied with a company's products or services. They act as a liaison between the client and the company, addressing any issues, answering questions, and helping clients achieve their goals. Their primary focus is on building strong relationships, improving client retention, and supporting clients throughout their journey. By providing ongoing assistance and proactive communication, Client Success Representatives help drive customer loyalty and business growth.

What job makes $10,000 a month without a degree?

A Client Success Representative can potentially earn $10,000 a month through commissions, bonuses, and high-value client accounts, especially in industries like SaaS or sales. Success in this role often depends on strong communication skills, industry knowledge, and performance metrics, rather than formal education.

How does a Client Success Representative typically collaborate with other departments to address client needs?

Client Success Representatives regularly work with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. They may coordinate with Sales to identify upsell opportunities, relay client feedback to Product for feature enhancements, and partner with Support to resolve technical issues. This cross-functional collaboration is essential for delivering a seamless client experience and helps build strong, long-lasting relationships. Being proactive and communicative is key to successfully navigating these interactions.

How can I make 2000 a week working from home?

A Client Success Representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience with customer management tools, and a performance-based pay structure. Achieving this income may involve handling a high volume of clients, upselling services, or working for companies that offer commission or bonuses for performance. Consistent high performance, relevant skills, and sometimes additional certifications can help reach this income level.

What is the difference between Client Success Representative vs Customer Service Representative?

AspectClient Success RepresentativeCustomer Service Representative
Primary FocusBuilding long-term client relationships and ensuring client successHandling immediate customer inquiries and resolving issues
Work EnvironmentProactive engagement, account management, often in B2B settingsReactive support, call centers, retail, or online support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, communication, product knowledge
Common CertificationsCustomer success certifications, CRM trainingCustomer service certifications, product training

While both roles involve customer interaction, a Client Success Representative focuses on proactive relationship management and ensuring clients achieve their goals, often in a B2B context. In contrast, a Customer Service Representative primarily addresses immediate customer issues and inquiries, typically in retail or call center environments. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are popular job titles related to Client Success Representative jobs in Virginia? For Client Success Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Representative jobs in Virginia look for? The top searched job categories for Client Success Representative jobs in Virginia are:
Client Success Representative jobs near you
Infographic showing various Client Success Representative job openings in Virginia as of June 2026, with employment types broken down into 76% Full Time, 10% Part Time, and 14% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $49,937 per year, or $24 per hour.
Client Solution Specialist HCM

Client Solution Specialist HCM

CBIZ

Roanoke, VA • On-site

Other

Posted 24 days ago

CBIZ rating

8.0

Company rating: 8.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

11th of 17 rated bookkeepers and accountants

Job description

Client Solutions Consultant

The Client Solutions Consultant (CSC) plays a critical role in the sales process by serving as the subject matter expert for CBIZ Human Capital Management solutions. This role partners closely with Sales to understand prospect needs, deliver tailored solution demonstrations, and position our technology and services in a way that drives confident buying decisions.

This is a highly visible, client-facing role that requires strong business acumen, technical expertise, and exceptional presentation skills.

Essential Functions and Primary Duties

  • Partner with Sales Representatives throughout the evaluation process, including Discovery/Analysis, Solution Demonstrations, and Stakeholder Presentations
  • Participate in Analysis calls to uncover client requirements, pain points, and desired outcomes
  • Translate discovery insights into a compelling and customized demo experience
  • Lead tailored system demonstrations that align directly with prospect needs, workflows, and business objectives
  • Support the development of proposals, RFP responses, and solution positioning strategies
  • Maintain deep expertise in CBIZ services, CBIZ HCM technology, including Payroll, HR, Timekeeping, and related modules
  • Collaborate with internal teams (Implementation, Client Success, Service) to ensure alignment and successful handoff post-sale

Expanded Role Contributions

  • Sales Training & Enablement: Participate in the onboarding and training of new Sales Producers, contributing to the development of product knowledge and solution positioning skills
  • Thought Leadership & Content Creation: Contribute to internal and client-facing content, including participation in company podcasts and video initiatives
  • Webinars & Events: Host and/or participate in internal and external webinars and presentations to support brand awareness and pipeline development
  • Continuous Improvement: Actively contribute to refining demo strategies, messaging, and best practices across the Solutions Consulting team

Preferred Qualifications

  • Proven experience in a client-facing, consultative role (HCM, HRIS, Payroll, or SaaS preferred)
  • Strong understanding of Human Capital Management processes and systems
  • Exceptional presentation and communication skills, with the ability to engage and influence diverse audiences
  • Ability to translate complex concepts into clear, compelling narratives
  • Strong organizational skills with the ability to manage multiple opportunities simultaneously
  • Comfortable working in a fast-paced, high-volume sales environment
  • Experience with CRM systems (Salesforce preferred) and virtual presentation tools
  • SHRM/FPC/CPP designations a plus but not required
  • Experience with the UKG Ready platform is a plus but not required

Minimum Qualifications

  • High School diploma or GED required; Bachelor's degree preferred
  • 3 to 5 years of experience of related experience
  • Must be able to work in a team environment
  • Presentation skills mandatory
  • Proficient use of applicable technology
  • Demonstrated ability to communicate verbally and in writing within all levels of an organization, both internally and externally
  • Must be able to travel based on client and business needs

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

What CBIZ employees say

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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