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Client Success Representative Jobs in Virginia (NOW HIRING)

Instrata

Account Manager

Chantilly, VA · On-site

... client satisfaction and represent our brand with enthusiasm and professionalism. What You Bring * Proven experience managing multiple high-value client accounts. * A passion for customer success ...

Enhesa

Customer Success Director

Arlington, VA

... success team in support of client retention, customer value, service adoption/training, and ... Represent the voice of the customer internally , sharing insights that support product development ...

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All JobsClient Success Representative JobsClient Success Representative Jobs in Virginia

Client Success Representative information

See Virginia salary details

$11

$24

$46

How much do client success representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for client success representative in Virginia is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.00 per hour, depending on experience, location, and employer.

What does a client success representative do?

A client success representative is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs or concerns. They often use communication skills, CRM tools, and product knowledge to improve customer satisfaction and retention.

Do CSMs make good money?

Client Success Representatives typically earn a salary that varies based on experience, location, and company size, with median salaries often ranging from $50,000 to $80,000 annually. Many roles include performance bonuses and benefits, and strong communication and technical skills can lead to higher compensation. Overall, CSMs can earn a competitive income within customer service and account management fields.

What are the key skills and qualifications needed to thrive as a Client Success Representative, and why are they important?

To thrive as a Client Success Representative, you need strong communication skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce or HubSpot and experience with customer support tools are typically required. Exceptional interpersonal skills, active listening, and a proactive attitude help build lasting client relationships and address concerns effectively. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall success of both the customer and the company.

What is a Client Success Representative?

A Client Success Representative is a professional who ensures customers are satisfied with a company's products or services. They act as a liaison between the client and the company, addressing any issues, answering questions, and helping clients achieve their goals. Their primary focus is on building strong relationships, improving client retention, and supporting clients throughout their journey. By providing ongoing assistance and proactive communication, Client Success Representatives help drive customer loyalty and business growth.

What job makes $10,000 a month without a degree?

A Client Success Representative can potentially earn $10,000 a month through commissions, bonuses, and high-value client accounts, especially in industries like SaaS or sales. Success in this role often depends on strong communication skills, industry knowledge, and performance metrics, rather than formal education.

How does a Client Success Representative typically collaborate with other departments to address client needs?

Client Success Representatives regularly work with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. They may coordinate with Sales to identify upsell opportunities, relay client feedback to Product for feature enhancements, and partner with Support to resolve technical issues. This cross-functional collaboration is essential for delivering a seamless client experience and helps build strong, long-lasting relationships. Being proactive and communicative is key to successfully navigating these interactions.

How can I make 2000 a week working from home?

A Client Success Representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience with customer management tools, and a performance-based pay structure. Achieving this income may involve handling a high volume of clients, upselling services, or working for companies that offer commission or bonuses for performance. Consistent high performance, relevant skills, and sometimes additional certifications can help reach this income level.

What is the difference between Client Success Representative vs Customer Service Representative?

AspectClient Success RepresentativeCustomer Service Representative
Primary FocusBuilding long-term client relationships and ensuring client successHandling immediate customer inquiries and resolving issues
Work EnvironmentProactive engagement, account management, often in B2B settingsReactive support, call centers, retail, or online support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, communication, product knowledge
Common CertificationsCustomer success certifications, CRM trainingCustomer service certifications, product training

While both roles involve customer interaction, a Client Success Representative focuses on proactive relationship management and ensuring clients achieve their goals, often in a B2B context. In contrast, a Customer Service Representative primarily addresses immediate customer issues and inquiries, typically in retail or call center environments. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are popular job titles related to Client Success Representative jobs in Virginia? For Client Success Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Representative jobs in Virginia look for? The top searched job categories for Client Success Representative jobs in Virginia are:
Client Success Representative jobs near you
Infographic showing various Client Success Representative job openings in Virginia as of June 2026, with employment types broken down into 76% Full Time, 10% Part Time, and 14% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $49,937 per year, or $24 per hour.

Inside Sales Representative - Enterprise Accounts

Abbott

Richmond, VA

$28.25 - $56.55/hr

Full-time

Medical, Retirement

Posted 2 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

151st of 521 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Inside Sales Representative

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

  • An excellent retirement savings plan with high employer contribution.

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

eScreen, Inc. part of Abbott's Rapid Diagnostic Division, is hiring an Inside Sales Representative, located in Lake Forest, IL. This Inside Sales Representative will manage and grow a portfolio of Enterprise customers, working with large, complex organizations to support high-volume programs, multi-location needs, and long-term account growth. This role is office based at our location in Lake Forest, IL.

eScreen, Inc. is the largest technology-enabled Third-Party Administrator (TPA) in the country, providing employment drug screening and occupational health services (vision, audio, vaccinations, TB, titer, DOT/non-DOT Physicals, etc.) at our 5,800+ occupational health clinics across the country through our web-based scheduling/result reporting software.

What You'll Work On

  • Develop and execute sales plans designed to exceed established sales goals for eScreen WP Solutions.

  • Create, build upon and grow relationships with assigned enterprise customers, supporting complex account needs across larger, multi-site organizations.

  • Work closely with Strategic Accounts, Client Success teams and internal stakeholders to support complex enterprise-wide customer programs.

  • Apply sales training to identify needs and present tailored solutions.

  • Identify customer needs and deliver on sales opportunities accordingly.

  • Prioritize the utilization of resources to drive return on investment.

  • Create your call plan and plan accordingly to maximize focus on top priorities.

  • Develop action plans (e.g., weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of accounts and discussing issues with management to help the organization achieve its sales goals.

Required Qualifications

  • 2+ years of Sales and/or Account Management

  • Proven track record of success in managing clients

  • Ability to thrive in a cross-functional work environment

Preferred Qualifications

  • Bachelor's degree in relevant field

  • Experience in Toxicology/Occupational Health, Diagnostics, or related field

  • MS Office and Salesforce experience

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

$28.25 - $56.55/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Sales Support & AdministrationDIVISION:TOX ARDx ToxicologyLOCATION:United States > Lake Forest : J55ADDITIONAL LOCATIONS:United States > Kansas City : 8140 Ward Parkway, United States > Richmond : 9201 Arboretum ParkwayWORK SHIFT:StandardTRAVEL:Not specifiedMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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