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Client Success Representative Jobs (NOW HIRING)

Plat

Client Success Representative

Glendale, CA · On-site

Qualifications * 3+ years in Client Success, Account Management, or Implementation for a SaaS or FinTech product. * Familiarity with lending workflows, banking compliance, or loan origination systems.

Plat AI

Client Success Representative

Glendale, CA · On-site

$60K - $100K/yr

Qualifications * 3+ years in Client Success, Account Management, or Implementation for a SaaS or FinTech product. * Familiarity with lending workflows, banking compliance, or loan origination systems.

Plat AI

Client Success Representative

Glendale, CA

Qualifications * 3+ years in Client Success, Account Management, or Implementation for a SaaS or FinTech product. * Familiarity with lending workflows, banking compliance, or loan origination systems.

AboutTime

Customer Success Representative

Payson, UT · On-site

What are the key priorities of a Client Success Representative A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk ...

AboutTime

Customer Success Representative

Payson, UT

What are the key priorities of a Client Success Representative A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk ...

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Client Success Representative information

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How much do client success representative jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for client success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What does a client success representative do?

A client success representative is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs or concerns. They often use communication skills, CRM tools, and product knowledge to improve customer satisfaction and retention.

Do CSMs make good money?

Client Success Representatives typically earn a salary that varies based on experience, location, and company size, with median salaries often ranging from $50,000 to $80,000 annually. Many roles include performance bonuses and benefits, and strong communication and technical skills can lead to higher compensation. Overall, CSMs can earn a competitive income within customer service and account management fields.

What are the key skills and qualifications needed to thrive as a Client Success Representative, and why are they important?

To thrive as a Client Success Representative, you need strong communication skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce or HubSpot and experience with customer support tools are typically required. Exceptional interpersonal skills, active listening, and a proactive attitude help build lasting client relationships and address concerns effectively. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall success of both the customer and the company.

What is a Client Success Representative?

A Client Success Representative is a professional who ensures customers are satisfied with a company's products or services. They act as a liaison between the client and the company, addressing any issues, answering questions, and helping clients achieve their goals. Their primary focus is on building strong relationships, improving client retention, and supporting clients throughout their journey. By providing ongoing assistance and proactive communication, Client Success Representatives help drive customer loyalty and business growth.

What job makes $10,000 a month without a degree?

A Client Success Representative can potentially earn $10,000 a month through commissions, bonuses, and high-value client accounts, especially in industries like SaaS or sales. Success in this role often depends on strong communication skills, industry knowledge, and performance metrics, rather than formal education.

How does a Client Success Representative typically collaborate with other departments to address client needs?

Client Success Representatives regularly work with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. They may coordinate with Sales to identify upsell opportunities, relay client feedback to Product for feature enhancements, and partner with Support to resolve technical issues. This cross-functional collaboration is essential for delivering a seamless client experience and helps build strong, long-lasting relationships. Being proactive and communicative is key to successfully navigating these interactions.

How can I make 2000 a week working from home?

A Client Success Representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience with customer management tools, and a performance-based pay structure. Achieving this income may involve handling a high volume of clients, upselling services, or working for companies that offer commission or bonuses for performance. Consistent high performance, relevant skills, and sometimes additional certifications can help reach this income level.

What is the difference between Client Success Representative vs Customer Service Representative?

AspectClient Success RepresentativeCustomer Service Representative
Primary FocusBuilding long-term client relationships and ensuring client successHandling immediate customer inquiries and resolving issues
Work EnvironmentProactive engagement, account management, often in B2B settingsReactive support, call centers, retail, or online support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, communication, product knowledge
Common CertificationsCustomer success certifications, CRM trainingCustomer service certifications, product training

While both roles involve customer interaction, a Client Success Representative focuses on proactive relationship management and ensuring clients achieve their goals, often in a B2B context. In contrast, a Customer Service Representative primarily addresses immediate customer issues and inquiries, typically in retail or call center environments. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

More about Client Success Representative jobs
What states have the most Client Success Representative jobs? States with the most job openings for Client Success Representative jobs include:
What job categories do people searching Client Success Representative jobs look for? The top searched job categories for Client Success Representative jobs are:
Client Success Representative jobs near you
Infographic showing various Client Success Representative job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 14% Part Time, and 9% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Client Success Representative I

Client Success Representative I

EMS Management & Consultants Inc

Fort Worth, TX • On-site, Remote

Other

Posted 17 days ago

Job description

Description

Job Summary

The Client Success Representative (CSR) I is responsible for focusing on maximizing account performance and client retention by providing support related to the client account. This position responds to client and internal needs and helps drive the account management and client success model by identifying strategic needs for the department.

Major Responsibilities/Activities

  • Answer, resolve, or appropriately route Client Success phone calls and emails from clients and internal staff in an efficient and timely manner.
  • Identify caller and communication trends and provide feedback to Client Success leadership to help reduce or prevent recurring issues.
  • Track, summarize, and communicate call and email trends, including presenting data to support Client Business Reviews and internal schedule management.
  • Collaborate with Client Success leadership to support process design and recommend improvements that enhance team efficiency and client experience.
  • Ensure timely communication and consistent follow-up with clients and internal stakeholders.
  • Support assigned client accounts by monitoring performance and providing insights and recommendations to improve outcomes.
  • Perform other duties as assigned. 

Requirements

Required Education, Skills, & Experience

  • Associate's degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience.
  • Experience in healthcare, healthcare billing, and/or a third-party environment. 
  • Working knowledge of company operations and department functions.
  • Strong client service skills with excellent written and verbal communication abilities. 
  • Ability to collaborate and work effectively across functional teams. 
  • Highly organized with the ability to manage time, multitask, and prioritize effectively. 
  • High level of accuracy with strong attention to detail and adherence to deadlines. 
  • Strong understanding of confidentiality requirements and commitment to protecting sensitive information. 
  • Ability to adapt to changes in work environment, procedures, priorities, and job responsibilities. 
  • Working knowledge of Medicare, Medicaid, insurance, liability, and tertiary payment methods. 
  • Demonstrated understanding of HIPAA requirements and regulations. 
  • Ability to learn, understand, and work within specific client requirements. 
  • Strong data entry skills with working knowledge of Microsoft Office programs; experience with Microsoft Excel preferred. 
  • Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Working Environment

  • The office environment is a controlled indoor setting with minimal exposure to adverse conditions. 
  • Noise levels in the office are typically moderate and consistent with a standard office setting. 
  • For employees approved to work in a hybrid or remote setting, a quiet, private workspace free from significant distractions is required to ensure productivity during work hours. 
  • A reliable internet connection is required for hybrid/remote work. EMS|MC will provide necessary equipment, including a computer, monitor, keyboard, mouse and headset. 

Physical Requirements

  • Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. 
  • Communication: frequent and prolonged periods of speaking, listening, reading, and writing. 
  • Fine motor skills: frequent use of hands for typing and operating a computer mouse.  
  • Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items.  

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