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Client Success Representative Jobs in New York (NOW HIRING)

VTS

Client Success Representative

New York, NY

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with clients who use VTS to transform how commercial real estate operates, you'll be helping shape our ...

VTS

Client Success Representative

New York, NY · On-site

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with clients who use VTS to transform how commercial real estate operates, you'll be helping shape our ...

VTS

Client Success Representative

New York, NY · On-site

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with clients who use VTS to transform how commercial real estate operates, you'll be helping shape our ...

Dow Jones

Director, Client Success

New York, NY

The Client Success Group is a team of post-sale leaders responsible for ensuring the successful ... Build and maintain senior-level client relationships, representing the organization with authority ...

Zelis

Client Success Director

Morristown, NJ · Hybrid

Represent client success in executive meetings, influencing product development, pricing strategies, and go-to-market plans based on client feedback. * Establish governance frameworks, policies, and ...

Storyful

Director, Client Success

Manhattan, NY · On-site

$160 - $200/hr

About the Team The Client Success Group is a team of post‑sale leaders responsible for ensuring ... Build and maintain senior‑level client relationships, representing the organization with ...

News Corporation

Director, Client Success

Manhattan, NY · On-site

$160 - $200/hr

Build and maintain senior‑level client relationships, representing the organization with ... Demonstrated success leading large‑scale, multi‑channel programs within a media, publishing, or ...

1Huddle

Customer Success Rep

Newark, NJ · On-site

Our Customer Success Team is focused on meeting the needs of our customers to ensure they are ... Logging client issues in our tracking system. * Solving client issues when you can; otherwise ...

Realty Plans

Client Success Associate

Stamford, CT · On-site

$22/hr

Client Success Associate We are seeking a Client Success Associate to join our luxury real estate ... Previous experience as a Customer Service Representative or in a similar role * Comfortable using ...

OpenAP LLC

Client Success Manager

New York, NY · On-site +1

About the Role OpenAP is seeking a Client Success Manager to support and grow our agency and brand ... Build trusted relationships with client stakeholders while representing OpenAP's products and ...

My IT Crew

Client Success Executive

Brooklyn, NY · On-site

$83K - $113K/yr

As a Client Success Executive,you'llbe the strategic quarterback for your assigned accounts: the ... They don't want a vendor rep - they want a strategic partner who understands their business, earns ...

1Huddle, Inc.

Customer Success Rep

Newark, NJ

Our Customer Success Team is focused on meeting the needs of our customers to ensure they are ... Logging client issues in our tracking system. * Solving client issues when you can; otherwise ...

My It Crew

Client Success Executive

Brooklyn, NY · On-site

They don't want a vendor rep they want a strategic partner who understands their business, earns ... success, or client executive role in managed services, IT services, or a related technology field

My IT Crew

Client Success Executive

Brooklyn, NY · On-site

$100K - $110K/yr

As a Client Success Executive, you'll be the strategic quarterback for your assigned accounts: the ... They don't want a vendor rep - they want a strategic partner who understands their business, earns ...

Realty Plans

Client Success Associate

Stamford, CT · On-site

$22/hr

Job Summary We are seeking a Client Success Associate to join our luxury real estate media team. In ... Previous experience as a Customer Service Representative or in a similar role * Comfortable using ...

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Client Success Representative information

See New York salary details

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$51

How much do client success representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for client success representative in New York is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success representative, and why are they important?

To thrive as a Client Success Representative, you need strong communication skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce or HubSpot and experience with customer support tools are typically required. Exceptional interpersonal skills, active listening, and a proactive attitude help build lasting client relationships and address concerns effectively. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall success of both the customer and the company.

What is a client success representative?

A Client Success Representative is a professional who ensures customers are satisfied with a company's products or services. They act as a liaison between the client and the company, addressing any issues, answering questions, and helping clients achieve their goals. Their primary focus is on building strong relationships, improving client retention, and supporting clients throughout their journey. By providing ongoing assistance and proactive communication, Client Success Representatives help drive customer loyalty and business growth.

How does a client success representative typically collaborate with other departments to address client needs?

Client Success Representatives regularly work with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. They may coordinate with Sales to identify upsell opportunities, relay client feedback to Product for feature enhancements, and partner with Support to resolve technical issues. This cross-functional collaboration is essential for delivering a seamless client experience and helps build strong, long-lasting relationships. Being proactive and communicative is key to successfully navigating these interactions.

What is the difference between Client Success Representative vs Customer Service Representative?

AspectClient Success RepresentativeCustomer Service Representative
Primary FocusBuilding long-term client relationships and ensuring client successHandling immediate customer inquiries and resolving issues
Work EnvironmentProactive engagement, account management, often in B2B settingsReactive support, call centers, retail, or online support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, communication, product knowledge
Common CertificationsCustomer success certifications, CRM trainingCustomer service certifications, product training

While both roles involve customer interaction, a Client Success Representative focuses on proactive relationship management and ensuring clients achieve their goals, often in a B2B context. In contrast, a Customer Service Representative primarily addresses immediate customer issues and inquiries, typically in retail or call center environments. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are popular job titles related to Client Success Representative jobs in New York? For Client Success Representative jobs in New York, the most frequently searched job titles are:
What job categories do people searching Client Success Representative jobs in New York look for? The top searched job categories for Client Success Representative jobs in New York are:
Client Success Representative jobs near you
Infographic showing various Client Success Representative job openings in New York as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $55,105 per year, or $26.5 per hour.

Client Success Representative

VTS

New York, NY

$60K - $70K/yr

Full-time

Re-posted 16 days ago

Job description

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with clients who use VTS to transform how commercial real estate operates, you'll be helping shape our future. With the support of powerful data-driven workflows and AI tools, you'll generate meaningful client interactions at scale, test new engagement strategies and provide critical insights back to the Client Success and Product teams. Simply put, when our CSR team thrives, our customers continue to grow with us.


** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. **


What you can expect as a Client Success Representative:

This isn't your typical junior Client Success role. At VTS, you'll be joining a high-impact, AI-augmented CS team that's rethinking how modern client success is done. You'll

  • Be quickly trained in world-class SaaS CS techniques and real estate fluency.
  • Use cutting-edge tools to automate busywork so you can focus on learning, experimenting, and connecting with decision-makers at some of the most influential CRE firms on the planet.
  • Collaborate closely with CS mentors, marketing partners, and senior leadership to contribute directly to client retention.
  • See a clear path for promotion to Client Success Manager roles and beyond. Our top CSMs and leaders started in this seat.
  • Be part of a scaling team where every win matters and every voice is heard.
  • Form relationships with senior decision makers, asset managers and brokers at the top commercial real estate firms across the country.
What makes you a great fit?

You're not just looking for a job, you're looking to launch a career in CS with real momentum. You could be a great fit if:

  • You're curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment.
  • You embrace new tools and technologies to work smarter and faster.
  • You bring 1+ years of professional experience. Bonus if it's in CRE, SaaS, or sales but your mindset and hustle matter most.
  • You thrive on structure, love hitting goals, and get fired up by being part of a team that's building something big.


What VTS Values & How We Show It

  • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
  • Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
  • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
  • Move as One - We work in an open floor plan to promote cross-functional collaboration.
  • Take Ownership - Be an owner of the company you're building with our equity packages.
  • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!
ABOUT VTS

VTS is the only AI-driven technology platform enabling intelligent real estate by unifying industry professionals, investors, and their customers at scale. In 2013, VTS revolutionized commercial real estate leasing operations with what is now VTS Lease. Today, VTS AI is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by the real estate industry globally.
With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through the platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.
VTS maintains offices in New York City, London, Toronto, Chicago.

To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.

Pay Transparency

At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $60,000 and $70,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography. There is a commission structure for the position that will bring the OTE (on target earnings) to $75,000 - $90,000 depending on the base salary agreed upon and achievement to goals.


EEO Guidelines
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at ta@vts.com

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