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Customer Success Advocate Jobs (NOW HIRING)

Radford University

Student Success Advocate

Radford, VA · On-site

$45K/yr

Student Success Advocate Job no: 55000539 Work type: Classified Staff Location: Radford Categories ... (CRM) dashboard. • Collaborate with Enrollment Management to participate in recruitment events ...

DirectMeds

Patient Success Advocate - Remote

$20/hr

As a Patient Success Advocate, you combine consultative sales expertise with exceptional customer service to help patients confidently navigate their healthcare journey. You build trust by ...

pennfostercarrus

Learner Success Advocate

Chandler, AZ · On-site

$20/hr

Penn Foster Group's Learner Success Advocates leverage point-of-need digital support tools to ... Experience: * 2-3 years of work experience required. * 1-3 years of digital customer service ...

Tyler Technologies, Inc.

Client Success Advocate

Plano, TX · On-site

$80 - $100/hr

... customers. Corporate Attorney - State & Federal Group Locations: Yarmouth, Maine | Plano, Texas ... Client Success Advocate Location: N/A The Client Experience Advocate is an entry‑level support ...

pennfostercarrus

Learner Success Advocate

Chandler, AZ · On-site

$20/hr

Penn Foster Group's Learner Success Advocates leverage point-of-need digital support tools to ... Experience: * 2-3 years of work experience required. * 1-3 years of digital customer service ...

WINESHIPPING COM LLC

Client Success Advocate I

Napa, CA · On-site

$25 - $26/hr

Client Success Advocate I (Hybrid Napa, Vacaville) Working with wine is cool. Want to work with ... Handle support tickets in CRM. * Manage and interpret large order files (i.e. Excel and CSV)

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How much do customer success advocate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What is a customer success advocate?

A Customer Success Advocate is a professional who works to ensure that customers have a positive experience with a company's products or services. They serve as a point of contact for customers, helping to address concerns, answer questions, and provide support. Their main goal is to drive customer satisfaction, encourage product adoption, and foster long-term relationships that benefit both the customer and the business. Customer Success Advocates often collaborate with other teams, such as sales and product development, to relay customer feedback and help improve offerings.

What does a customer success advocate do?

A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth. Your responsibilities in this career include onboarding new customers with necessary product training. You also provide ongoing support for the optimization of a business’s performance and productivity. Your day-to-day duties involve improving the efficiency of the system for both the client and your employer. You also nurture these business relationships to create advocates for continued brand awareness. You analyze data and provide feedback to promote sustainable growth as well.

How does a customer success advocate typically collaborate with other departments to ensure client satisfaction?

Customer Success Advocates regularly work cross-functionally with sales, product, and support teams to address client needs and feedback. For instance, they may relay product improvement suggestions to development teams or coordinate with support to resolve technical issues. This collaborative environment helps advocates proactively identify potential challenges and deliver tailored solutions, ensuring a seamless client experience. Effective communication and strong relationship-building skills are key to thriving in this role.

What skills do customer success advocates need?

To thrive as a Customer Success Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and data analysis tools is typically required. Excellent communication, empathy, and proactive listening make someone stand out in this position. These skills are vital for building lasting customer relationships, resolving issues efficiently, and driving customer retention and satisfaction.

What is the difference between Customer Success Advocate vs Customer Support Specialist?

AspectCustomer Success AdvocateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term relationshipsReactive support, resolving immediate issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across various industries for troubleshooting and support

Customer Success Advocates focus on proactive relationship management to ensure customer satisfaction and retention, while Customer Support Specialists handle reactive problem-solving for immediate technical issues. Both roles are essential in customer-centric industries but differ in their approach and daily tasks.

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Customer Success Advocate jobs near you
Infographic showing various Customer Success Advocate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,336 per year, or $24.2 per hour.

Student Success Advocate

Illinois School District U-46

Streamwood, IL • On-site

$19.78/hr

Full-time

Re-posted 8 days ago

Job description

Position Type:
Support Services - School Level/Student Success Advocate (DUEA)
Date Posted:
6/15/2026
Location:
Canton Middle School
Date Available:
08/26/2026
Closing Date:
Until Filled
Position / Title: Student Success Advocate
Bargaining Unit: DUEA
Department/Location: Office of Schools
Work Days: 195
Reports To: Building Principal or Designee
JD Revision Date: 3/12/2026
Supervises: N/A
Function / Position Summary
As a part of the Culture and Climate team, the Student Success Advocate builds positive and proactive relationships with students and families, providing mentoring support to individual or groups of students as well as promotes and facilitates a sustainable, safe, secure, and nurturing school learning environment that enables the academic, social, and emotional needs of all students. Connects students and families with resources they need to be successful in school and addressing barriers to school attendance. Utilize the school as a welcoming center, inspiring student, family, and community engagement. Direct student population in designated areas as assigned with the primary focus being student, staff, and building order and security. Maintain confidentiality of student and staff information in the school and in the community.
Job Duties / Responsibilities
  • Maintains contact with assigned students on a regular basis to ensure student engagement in school.
  • Track students' grades, attendance, and behavior on a weekly basis.
  • Use data to identify student needs and intervene as necessary to ensure student success.
  • Meet monthly to collaborate with school counselors to ensure student success.
  • Participate in events in order to meet and establish rapport with students and parents.
  • Interact with students, staff, and families in a professional manner, communicating precisely, and with clarity in all situations.
  • Implement district and school regulations and policy, including dress code enforcement, ID compliance, student and visitor building escorting, and pass privileges.
  • Responsible for monitoring student behavior in the halls, cafeteria, classrooms, campus, and extracurricular programs and events as assigned.
  • Take precaution to protect students, staff, and school building using district guidelines regarding emergency response management, conflict resolution, and crisis intervention.
  • Assist administration with student behavior investigations and staff consultations.
  • Other duties as assigned.

Education
  • High school diploma or equivalent
  • CPI Basic training (preferred)
  • Mentor training (preferred)
  • CPR / AED certification (preferred)
  • Bilingual Spanish/English (written & verbal) preferred

Experience / Knowledge
  • Excellent communication and public relations skills (required)
  • Must relate well with students.
  • Ability to work on multiple tasks.
  • Ability to track, monitor, and report performance.
  • Previous experience in security/conflict resolution in an educational setting (preferred).

Physical Demands
  • Ability to sit, stand, and walk for extended periods of time.
  • Must be able to work indoors and outside, as assignment requires.

Terms of Employment
  • Non-union 195-day count calendar position.
  • Flexibility in working hours (including evenings and occasional weekends) is a requirement.

Additional Information
  • $19.78 per hour
  • 8 hours per day
  • Benefit/pension eligible

Apply