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Customer Success Advocate Jobs (NOW HIRING)

Labelmaster

Customer Success Advocate, EV

Chicago, IL · Hybrid

We are looking for an intuitive Customer Success Advocate who: * Does not want to work in Corporate America * Wants to make a difference every day at work * Wants to have true work/life balance

Labelmaster

Customer Success Advocate, EV

Chicago, IL · On-site

$20 - $24/hr

We are looking for an intuitive Customer Success Advocate who: * Does not want to work in Corporate America * Wants to make a difference every day at work * Wants to have true work/life balance

Labelmaster

Customer Success Advocate, EV

Chicago, IL · On-site

$20 - $24/hr

We are looking for an intuitive Customer Success Advocate who: * Does not want to work in Corporate America * Wants to make a difference every day at work * Wants to have true work/life balance

Motorola

$100K - $120K/yr

Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... Act as the primary advocate for State & Local agencies, aligning software capabilities with their ...

Motorola

APX Next Customer Success Advocate

New York, NY · On-site +1

$100K - $120K/yr

Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... Act as the primary advocate for State & Local agencies, aligning software capabilities with their ...

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Customer Success Advocate information

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How much do customer success advocate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What is a customer success advocate?

A Customer Success Advocate is a professional who works to ensure that customers have a positive experience with a company's products or services. They serve as a point of contact for customers, helping to address concerns, answer questions, and provide support. Their main goal is to drive customer satisfaction, encourage product adoption, and foster long-term relationships that benefit both the customer and the business. Customer Success Advocates often collaborate with other teams, such as sales and product development, to relay customer feedback and help improve offerings.

What does a customer success advocate do?

A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth. Your responsibilities in this career include onboarding new customers with necessary product training. You also provide ongoing support for the optimization of a business’s performance and productivity. Your day-to-day duties involve improving the efficiency of the system for both the client and your employer. You also nurture these business relationships to create advocates for continued brand awareness. You analyze data and provide feedback to promote sustainable growth as well.

How does a customer success advocate typically collaborate with other departments to ensure client satisfaction?

Customer Success Advocates regularly work cross-functionally with sales, product, and support teams to address client needs and feedback. For instance, they may relay product improvement suggestions to development teams or coordinate with support to resolve technical issues. This collaborative environment helps advocates proactively identify potential challenges and deliver tailored solutions, ensuring a seamless client experience. Effective communication and strong relationship-building skills are key to thriving in this role.

What skills do customer success advocates need?

To thrive as a Customer Success Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and data analysis tools is typically required. Excellent communication, empathy, and proactive listening make someone stand out in this position. These skills are vital for building lasting customer relationships, resolving issues efficiently, and driving customer retention and satisfaction.

What is the difference between Customer Success Advocate vs Customer Support Specialist?

AspectCustomer Success AdvocateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term relationshipsReactive support, resolving immediate issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across various industries for troubleshooting and support

Customer Success Advocates focus on proactive relationship management to ensure customer satisfaction and retention, while Customer Support Specialists handle reactive problem-solving for immediate technical issues. Both roles are essential in customer-centric industries but differ in their approach and daily tasks.

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Customer Success Advocate jobs near you
Infographic showing various Customer Success Advocate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,336 per year, or $24.2 per hour.

Customer Success Advocate

Prosperity Benefits, LLC

Savannah, GA • On-site

Other

Medical, Dental, Vision, Life

Posted 5 days ago

Job description

The Employee Benefits Client Advocate serves as the primary point of contact for clients regarding their employee benefits programs, ensuring exceptional service delivery, timely issue resolution, and strong client relationships. This role bridges the gap between clients, carriers, and internal account teams to support smooth benefits administration and a positive employee experience for client organizations. This is a growth-oriented role with a clear trajectory towards rapid financial and professional advancement. 


Please note, this is a role base in Savannah, GA.


Key Responsibilities

  • Serve as the day-to-day contact for client inquiries related to health, dental, vision, life, disability, and other employee benefits
  • Resolve escalated claims, billing, and eligibility issues by working directly with insurance carrier and client teams
  • Support open enrollment processes, including communication materials, survey technologies, and employee questions
  • Maintain accurate client records, plan documents, and correspondence within the agency system
  • Partner with the Principal Consultant to prepare for renewal meetings and client reviews
  • Educate client HR contacts and employees on plan provisions, coverage details, and available resources
  • Generally quickly respond to client-level inquiries with excellence and accuracy
  • Identify trends in client issues and recommend process improvements
  • Ensure compliance with applicable regulations (ACA, ERISA, HIPAA, COBRA, etc.) in all client interactions

Qualifications

  • Active Life & Health insurance license (or ability to obtain within a specified timeframe)
  • Willingness to adopt knowledge of group health insurance products, healthcare, and benefits terminology
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office and AI-native platforms
  • Strong organizational skills and ability to manage multiple client accounts simultaneously
  • Problem-solving mindset with a client-first approach

Preferred Qualifications

  • Bachelor's Degree
  • Sales and Account Management skills are positive attributes to possess, but not required
  • Experience with carrier portals and HRIS/benefits enrollment platforms
  • Familiarity with self-funded and fully-insured plan structures

Core Competencies

  • Client relationship management
  • Attention to detail and accuracy
  • Self-starting disposition
  • Capacity to serve clients and their teams in manners surpassing expectations
  • Collaborative teamwork across departments

Compensation and general outlook

  • Competitive Salary and bonus with unlimited earning potential
  • Flexible and casual work environment
  • Singular report (agency Principal)

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