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Customer Success Representative Jobs in Boston, MA

Recentive Analytics Inc

Customer Success

Boston, MA · On-site

Customer Success Department: Business Operations Employment Type: Full Time Location: SF / Boston / NYC Description We're looking for a Customer Success Lead to join Recentive's business and ...

StarTech.com

Customer Success Manager

Boston, MA

Sales rep with a narrow quota and territory motion * Specialist role * Low-autonomy or execution ... Customer Success Management Expertise in designing and implementing customer success strategies to ...

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based ... Having worked as an account sales rep would be a benefit. * Self-motivated, proactive team player ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

Customer Success Manager Black Kite is seeking a dynamic Customer Success professional responsible ... The annual base salary range for this position represents a nationwide market range and reflects a ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90 - $110/hr

ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for ... The annual base salary range for this position represents a nationwide market range and reflects a ...

F5

Customer Success Manager

Boston, MA · On-site

Guide and coach customers and internal stakeholders with proactive customer success processes ... Having worked as an account sales rep would be a benefit. * Self-motivated, proactive team player ...

Threat Stack

Customer Success Manager

Boston, MA · On-site

Guide and coach customers and internal stakeholders with proactive customer success processes ... Having worked as an account sales rep would be a benefit. * Self-motivated, proactive team player ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ... The annual base salary range for this position represents a nationwide market range and reflects a ...

entyre

Customer Success Specialist

Boston, MA · On-site

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... We've been made aware of individuals falsely claiming to represent Entyre Care using lookalike ...

Entyre

Customer Success Specialist

Boston, MA · On-site

$35/hr

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... We've been made aware of individuals falsely claiming to represent Entyre Care using lookalike ...

Freshworks

Customer Success Manager

Boston, MA

Manage a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR ... Lead Executive Business Reviews, success planning sessions, and customer health discussions.

Freshworks

Customer Success Manager

Boston, MA

$108K - $134K/yr

Manage a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR ... Lead Executive Business Reviews, success planning sessions, and customer health discussions.

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Manage a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR ... Lead Executive Business Reviews, success planning sessions, and customer health discussions.

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Manage a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR ... Lead Executive Business Reviews, success planning sessions, and customer health discussions.

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... reps, and fulfillment teams. * Guide and assist Sales or customers with their initial and/or repeat ...

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Customer Success Representative information

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$51

How much do customer success representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer success representative in Boston, MA is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $27.50 per hour, depending on experience, location, and employer.

What is a customer success representative?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.

How does a customer success representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

More about Customer Success Representative jobs

What are the most commonly searched types of Customer Success Representative jobs in Boston, MA?

The most popular types of Customer Success Representative jobs in Boston, MA are:

What are popular job titles related to Customer Success Representative jobs in Boston, MA?

For Customer Success Representative jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success Representative jobs in Boston, MA look for?

The top searched job categories for Customer Success Representative jobs in Boston, MA are:

Customer Success Representative jobs near you
Infographic showing various Customer Success Representative job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,869 per year, or $26.4 per hour.

Customer Success Representative

State Street Corporation

Burlington, MA • On-site

$120K - $202K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Company Profile:
Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018.
Background:
A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients.
Responsibilities:
This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:
  • Primary Client Contact Regarding Issues: The representative serves as the main point of contact for clients regarding any issues that arise. This involves promptly acknowledging and addressing concerns to ensure client satisfaction.

  • Collaboration with Support Teams: Partners with all parts of CRD and STT support teams to ensure comprehensive service delivery. By working together, they address client issues end-to-end and enhance the overall quality of service.

  • Regular Meetings with Relationship Manager (RM): Schedules consistent meetings with the Relationship Manager to evaluate the POD team's performance. These discussions focus on identifying areas for improvement, celebrating successes, and ensuring that the team's efforts align with client expectations and company goals.

  • Prompt Response to Inquiries: The representative is responsible for promptly acknowledging and responding to incoming support issues to maintain client satisfaction.

  • Regular Updates to Clients: Keeps clients informed with regular and transparent updates on the status of their tickets and any ongoing issues.

  • Building Client Relationships: Develops strong, positive relationships with clients to understand their needs and ensure they feel supported and valued.

  • Proactive Communication: Anticipates client needs and reaches out before issues arise. This involves regularly scheduled updates and being accessible for any urgent matters.

  • Support Status Reports: Generates and distributes detailed reports that showcase the status of support activities, including ticket resolution times, ongoing issues, and other key metrics. These reports help maintain transparency with clients and highlight areas of strength.

  • Updates on Changes, Releases, and Patches: Keeps clients informed about changes, releases, and weekend patches, and confirms once they are complete.

  • Client Advisory Board Participation: Participates in the Client Advisory Board to ensure that any details or concerns are brought back into the pod and addressed.

Skills, Experience & Qualifications Required:
  • Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)

  • Proficiency in designing, planning, operating, and delivering IT services, enhancing IT processes and improving customer value. ITSM (IT Service Management) certification preferred

  • Proven ability to partner with various internal departments to deliver superior customer service.

  • Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.

  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.

  • Bachelor's degree in a technical or analytical discipline

  • Minimum of 7+ years' relevant industry experience

  • Salesforce / ServiceNow experienced user preferred

Salary Range:
$120,000 - $202,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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About State Street

Sourced by ZipRecruiter

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1792

Social media

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