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Remote Customer Success Representative Jobs in Boston, MA

Level Data LLC

Customer Success Manager

Boston, MA · Remote

$75K - $120K/yr

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...

Scandit

Customer Success Engineer

Boston, MA · On-site +1

Represent the voice of the customer internally, partnering with Product, Engineering, Support, and ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional ...

Bullhorn

Customer Success Manager

Boston, MA · On-site +1

$85K - $105K/yr

About the role The Customer Success Manager (CSM) is a strategic partner and trusted advisor for ... Compensation and Transparency Statement The posted range represents the good-faith estimate of what ...

Crayon

Customer Success Manager

Boston, MA · On-site +1

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our ... You proactively and positively represent your customers and their needs internally, and are excited ...

Crayon

Customer Success Manager

Boston, MA · Remote

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our ... You proactively and positively represent your customers and their needs internally, and are excited ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Represent the voice of the customer by providing feedback to Product Management and other internal stakeholders. * Contribute to the continuous improvement of Guided Success processes, customer ...

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site +1

As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our ... We are committed to building an inclusive work environment representing a variety of backgrounds ...

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All JobsCustomer Success Representative JobsRemote Customer Success Representative JobsRemote Customer Success Representative Jobs in Boston, MA

Remote Customer Success Representative information

See Boston, MA salary details

$12

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$51

How much do remote customer success representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer success representative in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are popular job titles related to Remote Customer Success Representative jobs in Boston, MA?

For Remote Customer Success Representative jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Representative jobs in Boston, MA look for?

The top searched job categories for Remote Customer Success Representative jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Customer Success Representative jobs?

Cities near Boston, MA with the most Remote Customer Success Representative job openings:

Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,721 per year, or $26.3 per hour.

Remote Customer Service Representative

Sweetepictravels

Boston, MA • Remote

$45K - $55K/hr

Full-time

Posted 12 days ago

Job description

Job description:

Overview

Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.

Duties

  • Act as the main liaison for clients, providing exceptional service through various communication channels
  • Manage client inquiries related to insurance sales, benefits administration, and general account questions
  • Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
  • Negotiate terms and solutions with clients to meet their needs while aligning with company policies
  • Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
  • Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
  • Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Requirements

  • Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
  • Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
  • Familiarity with sales administration processes and analysis skills to interpret client data effectively
  • Knowledge of insurance sales or benefits administration is highly desirable
  • Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
  • Ability to work independently in a remote setting while maintaining high productivity and organization
  • Multilingual capabilities to serve diverse client populations effectively

Embark on a rewarding journey where your energy fuels exceptional client experiences! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.

Benefits:

  • Flexible schedule
  • Work from home

Work Location: Remote