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Remote Customer Success Representative Jobs in Boston, MA

Level Data LLC

Customer Success Manager

Boston, MA · Remote

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional ...

Motivity

Enterprise Customer Success Manager

Boston, MA · On-site +1

Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and relationship-driven Customer Success Manager (CSM) to join our ...

Privy

Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...

Crayon

Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our ... You proactively and positively represent your customers and their needs internally, and are excited ...

TEKsystems

Remote Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative 100% Remote | 3-Month Contract Are you passionate about helping customers and delivering exceptional service? We are seeking customer-focused professionals to join a ...

Crayon

Customer Success Manager

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our ... You proactively and positively represent your customers and their needs internally, and are excited ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Represent the voice of the customer by providing feedback to Product Management and other internal stakeholders. * Contribute to the continuous improvement of Guided Success processes, customer ...

VibeIQ

Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

POSITION SUMMARY We're hiring a Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for onboarding ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

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All JobsCustomer Success Representative JobsRemote Customer Success Representative JobsRemote Customer Success Representative Jobs in Boston, MA

Remote Customer Success Representative information

See Boston, MA salary details

$12

$26

$51

How much do remote customer success representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote customer success representative in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are popular job titles related to Remote Customer Success Representative jobs in Boston, MA?

For Remote Customer Success Representative jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Representative jobs in Boston, MA look for?

The top searched job categories for Remote Customer Success Representative jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Customer Success Representative jobs?

Cities near Boston, MA with the most Remote Customer Success Representative job openings:

Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,721 per year, or $26.3 per hour.

Customer Service Representative - Remote

Power Finance Texas

Boston, MA • Remote

$20 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Remote Customer Service Representative

Location: Remote (Massachusetts Residents Preferred)
Company: Power Finance Texas
Employment Type: Full-Time

Position Summary

The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction.

Key Responsibilities
  • Provide timely and professional support to customers via phone, email, and digital communication channels
  • Assist with loan applications, account inquiries, payment processing, and general service requests
  • Communicate loan terms, repayment options, and company policies clearly and accurately
  • Resolve customer concerns efficiently, escalating complex matters as appropriate
  • Maintain detailed and accurate records of all customer interactions within internal systems
  • Adhere to all company policies, procedures, and applicable regulatory requirements
  • Contribute to customer retention and satisfaction by delivering consistent, high-quality service
Required Qualifications
  • High school diploma or equivalent required
  • Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
  • Strong verbal and written communication skills
  • Demonstrated ability to manage multiple priorities in a remote, structured work environment
  • Proficiency with computer systems, including CRM platforms and Microsoft Office applications
  • High level of professionalism, integrity, and attention to detail
Preferred Qualifications
  • Experience in consumer lending, banking, or financial services
  • Bilingual proficiency (English/Spanish)
  • Familiarity with customer support technologies and ticketing systems
Compensation & Benefits
  • Base Compensation: $20.00 – $25.00 per hour, commensurate with experience
  • Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics

Benefits Package Includes:

  • Comprehensive medical, dental, and vision coverage
  • Paid time off, including vacation, sick leave, and company holidays
  • Remote work flexibility within a structured environment
  • Paid training and ongoing professional development
  • Opportunities for internal advancement
Work Environment

This position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service.