ZipRecruiter

Log In

2

Remote Customer Success Representative Jobs in Boston, MA

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Represent the voice of the customer by providing feedback to Product Management and other internal stakeholders. * Contribute to the continuous improvement of Guided Success processes, customer ...

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...

Zappi

Senior Customer Success Manager

Boston, MA · On-site +1

$110K - $125K/yr

Customer Advocate - You will need to represent the voice of our customers within our organisation ... Flexible working arrangements, including remote (unless otherwise specified) * Thoughtfully ...

Zus Health

VP, Customer Success

Boston, MA · Remote

$200K - $240K/yr

As VP of Customer Success at Zus, you will be responsible for leading and optimizing the Customer ... We're a remote first company and this person should be comfortable in a hybrid setup where they are ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Representative JobsRemote Customer Success Representative JobsRemote Customer Success Representative Jobs in Boston, MA

Remote Customer Success Representative information

See Boston, MA salary details

$12

$26

$51

How much do remote customer success representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote customer success representative in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are popular job titles related to Remote Customer Success Representative jobs in Boston, MA?

For Remote Customer Success Representative jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Representative jobs in Boston, MA look for?

The top searched job categories for Remote Customer Success Representative jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Customer Success Representative jobs?

Cities near Boston, MA with the most Remote Customer Success Representative job openings:

Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Boston, MA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $54,721 per year, or $26.3 per hour.

Customer Success Manager - US

Tufin

Boston, MA • On-site, Remote

Full-time

Re-posted 18 days ago

Key responsibilities

  • Manage a portfolio of enterprise customer accounts participating in the Guided Success program.

  • Drive each customer's Adoption Plan, coordinate internal resources, and track progress against adoption objectives.

  • Lead meetings such as kickoff, success reviews, adoption reviews, and Executive Business Reviews (QBRs).

Job description

Description
The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customers (management and Tufin champions and stakeholders) to develop adoption plans, measure progress against business objectives, coordinate internal resources, and help customers realize value from their investment in Tufin. Working closely with Technical Account Managers (TAMs), Professional Services, Support, Sales, and Product, the CSM serves as the primary customer advocate and trusted advisor throughout the customer lifecycle.
Key Responsibilities
  • Manage a portfolio of enterprise customer accounts participating in the Guided Success program.
  • Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders, coordinating internal resources and tracking progress against agreed adoption objectives.
  • Lead kickoff meetings, success reviews, adoption reviews, and Executive Business Reviews (QBRs).
  • Monitor customer health, product adoption, and progress toward agreed success outcomes.
  • Monitor and report on customer health, adoption, and success metrics to identify risks, measure progress, and support successful customer outcomes.
  • Coordinate Technical Account Managers, Professional Services, Support, and other internal teams to deliver customer priorities.
  • Own customer escalations and coordinate timely communication and resolution.
  • Identify opportunities to improve customer adoption, retention, and long-term success.
  • Partner with Sales on renewal planning and identify expansion opportunities where appropriate.
  • Represent the voice of the customer by providing feedback to Product Management and other internal stakeholders.
  • Contribute to the continuous improvement of Guided Success processes, customer engagement practices, and adoption methodologies based on customer feedback and operational experience.

Requirements
  • Bachelor's degree or equivalent experience.
  • 5+ years in Customer Success, Enterprise Account Management, Consulting, Technical
  • Account Management, Professional Services, Sales Engineering, Technical Support, or a similar enterprise customer-facing role.
  • Experience managing enterprise SaaS or enterprise software customers.
  • Strong executive communication and relationship management skills.
  • Excellent organizational, presentation, and problem-solving skills.
  • Ability to coordinate cross-functional teams and manage multiple customer engagements simultaneously.
  • Customer-focused mindset with a passion for delivering measurable business value.
  • Experience with networking, cybersecurity, cloud security, or enterprise infrastructure.

Preferred Qualifications
  • Familiarity with major network security vendors such as Cisco, Palo Alto Networks, Check Point, and Fortinet.
  • Experience with Salesforce and Customer Success platforms.
  • Understanding of customer adoption, customer health measurement, and value realization.

Success Measures
  • Successful execution of customer Success Plans and adoption plans with an eye on customer retention
  • Customer adoption and achievement of agreed business outcomes.
  • Improvement in customer health, satisfaction, and executive engagement.
  • Successful renewals and identification of growth opportunities.
  • Effective coordination of cross-functional resources to meet customer objectives.

Core Competencies
  • Customer Relationship Management
  • Strategic Planning
  • Customer Adoption
  • Drives change, owns outcomes, and delivers results
  • Executive Communication
  • Cross-Functional Collaboration
  • Problem Solving
  • Customer Advocacy

What Success Looks Like
Within your first 12 months you will:
  • Build trusted relationships with your portfolio of enterprise customers.
  • Develop and execute customer Adoption Plans aligned with customer business objectives.
  • Drive measurable customer adoption and value realization.
  • Deliver effective Executive Business Reviews and adoption reporting.
  • Partner successfully with Technical Account Managers, Professional Services, Support, and Sales.
  • Contribute to successful customer renewals and long-term customer success.

Apply