ZipRecruiter

Log In

1

Customer Success Representative Jobs (NOW HIRING)

bidadoo

Customer Success Representative

Seattle, WA · On-site

$18 - $22/hr

... of all Customer Services and Seller Success * Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers * Manage ...

Planet Networks

Customer Success Representative

Newton, NJ · On-site

$20 - $30/hr

As a Customer Success Representative, you will provide technical and account related support to customers for internet services, including troubleshooting, supporting installations from the backend ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

JOB SUMMARY The Customer Success Representative (CSR) position will be responsible developing and maintaining a successful relationship for their assigned Clients. The CSR is the face of Brite for ...

Nishi Enterprise Inc

Be Seen First

Customer Success Representative

South Plainfield, NJ · On-site

At Nishi Enterprise, we're looking for a driven and detail-oriented Customer Success Representative to join our growing team. In this role, you'll be at the heart of our sales operations -- managing ...

next page

Showing results 1-20

All JobsCustomer Success Representative Jobs

Customer Success Representative information

See salary details

$11

$24

$47

How much do customer success representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Success Representative can potentially earn $10,000 a month through commissions, bonuses, and high-performance sales, especially in tech or SaaS companies. Success in this role often depends on strong communication skills, industry knowledge, and experience rather than formal education.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many CSMs also receive performance bonuses and benefits, and strong communication and CRM skills are often required for the role.

What does a customer success rep do?

A customer success representative helps clients use a company's products or services effectively, ensuring customer satisfaction and retention. They handle inquiries, provide support, and may use customer relationship management (CRM) tools to track interactions and issues. The role often requires strong communication skills and a good understanding of the company's offerings.

How can I make 2000 a week working from home?

A Customer Success Representative can potentially earn $2,000 weekly by working full-time, providing high-quality customer support, and gaining experience with tools like CRM software. Increasing income may involve taking on additional clients, improving sales or retention skills, or working for companies that offer performance-based bonuses or commissions.

How does a Customer Success Representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

What Is a Customer Success Representative?

A customer success representative is part of the sales or customer service team at a company. As a customer success representative, it is your job to improve customer retention and increase upsells or referrals by ensuring customer satisfaction. Your duties include responding to customer inquiries, managing customer accounts, and resolving issues with the help of upper management. This career requires a thorough understanding of your company’s business model and products as well as the customers they typically attract. Additional qualifications are customer service experience and strong communication skills. Some employers prefer candidates with at least a bachelor’s degree in a relevant field.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

What are Customer Success Representatives?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.
More about Customer Success Representative jobs
What cities are hiring for Customer Success Representative jobs? Cities with the most Customer Success Representative job openings:
What are the most commonly searched types of Customer Success Representative jobs? The most popular types of Customer Success Representative jobs are:
Who are the top companies hiring for Customer Success Representative jobs? The top employers for Customer Success Representative jobs are:
What states have the most Customer Success Representative jobs? States with the most job openings for Customer Success Representative jobs include:
What job categories do people searching Customer Success Representative jobs look for? The top searched job categories for Customer Success Representative jobs are:
What are popular job titles related to Customer Success Representative jobs? For Customer Success Representative jobs, the most frequently searched job titles are:
Customer Success Representative jobs near you
Customer Success Representative

Customer Success Representative

McCormick Systems

Chandler, AZ • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

McCormick Systems A Foundation Software Company
As a Customer Success Representative, you will play a pivotal role in building and maintaining strong relationships with existing customers. Key priorities include identifying at-risk customers, proactively addressing customer challenges, and promoting new software solutions and training options to enhance their experience. You will focus on increasing customer retention, identifying cross-sell opportunities and ensuring the renewal of annual or monthly software subscriptions. This role requires individuals who are patient, empathetic, and passionate communicators - skills essential for understanding customer needs and advocating on their behalf.
Essential Functions & Responsibilities
  • Conduct outgoing calls to existing SaaS customers, helping them maximize the value of the platform for their organization
  • Identify and generate new sales opportunities within the existing customer base
  • Foster strong, long-term relationships and build trust with customers through open and interactive communication by overseeing their experience throughout the customer lifecycle - from onboarding through adoption, expansion and beyond
  • Document and track customer interactions and key details within Salesforce CRM and other SaaS tools
  • Address customer complaints by offering solutions and alternatives, following up to ensure satisfactory resolution
  • Work closely with customers at-risk of cancellation or downgrade, identifying their needs and providing tailored solutions to enhance satisfaction and maintain their business
  • Collaborate with internal teams to resolve recurring customer issues and enhance overall customer experience
  • All other duties as assigned

Required Skills and Experience
  • Prior experience in SaaS software, sales, or customer success within a tech company is preferred
  • Strong ability to learn new technical skills and adapt to evolving tools and processes
  • Excellent organizational skills, with the ability to manage multiple client issues simultaneously
  • Strong communication skills, both verbal and written, with an ability to engage and effectively resolve customer concerns
  • Ability to work independently, efficiently completing tasks with minimal supervision
  • Flexibility to adapt to changing job tasks and new programs/procedures
  • Familiarity with the company's suite of products and solutions, and the ability to communicate these solutions accurately to customers
  • Strong phone communication and web presentation skills
  • Proactive communication with customers and effective time management skills
  • Goal-driven, with a focus on achieving customer retention goals
  • Experience with SaaS tools, including Salesforce CRM, Zoom, and Microsoft Suite, is preferred
  • Experience with CRM systems and ensuring accurate, up-to-date customer data management within Salesforce

In 1979, McCormick Systems was created to speed up the bidding process. At the time, commercial estimators were using large, clunky mainframes that kept them from producing reliable estimates at a fast pace. Moving to flexible, personal computers was a necessity.
McCormick's software gave the pros that opportunity to make a change. Our solution was customizable, purpose-built for trade work, scalable for growing companies and accessible on smaller desktops.
Nearly five decades later, McCormick is a house-hold name in the industry and we continue to offer top quality solutions to the MEP fields.
In 2021 we were acquired by Foundation Software, the leading provider of construction software and services, and we're now able to bring even more efficiency to the back-office - giving customers accurate data at every stage of each job.

Apply