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Customer Success Representative Jobs (NOW HIRING)

Chesapeake Search Partners

Be Seen First

Customer Success Representative

Richmond, VA · On-site

$60K - $65K/yr

Chesapeake Search Partners is partnering with a leading provider of public safety and emergency preparedness solutions to identify a Customer Success Representative (CSR). This individual will serve ...

LEDVANCE

Customer Success Representative

Westfield, IN · On-site

We are seeking a proactive and analytical Customer Success Representative to manage and grow our key customer accounts. In this role, you will act as a strategic partner to our key US Trade, Retail ...

NCCO

Customer Success Representative

Fort Worth, TX · On-site

The Customer Success Representative (CSR) provides a high-quality customer experience by accurately processing orders and supporting customer inquiries. This role focuses on learning NCCO systems ...

Modern AI

Customer Success Representative

Miami, FL · On-site

Role Overview We're looking for a motivated Customer Success Representative to join our team in our Miami office. This role is ideal for a recent graduate who's eager to gain hands-on experience ...

Planet Networks

Customer Success Representative

Newton, NJ · On-site

$20 - $30/hr

As a Customer Success Representative, you will provide technical and account related support to customers for internet services, including troubleshooting, supporting installations from the backend ...

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Customer Success Representative information

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How much do customer success representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Success Representative can potentially earn $10,000 a month through commissions, bonuses, and high-performance sales, especially in tech or SaaS companies. Success in this role often depends on strong communication skills, industry knowledge, and experience rather than formal education.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many CSMs also receive performance bonuses and benefits, and strong communication and CRM skills are often required for the role.

What does a customer success rep do?

A customer success representative helps clients use a company's products or services effectively, ensuring customer satisfaction and retention. They handle inquiries, provide support, and may use customer relationship management (CRM) tools to track interactions and issues. The role often requires strong communication skills and a good understanding of the company's offerings.

How can I make 2000 a week working from home?

A Customer Success Representative can potentially earn $2,000 weekly by working full-time, providing high-quality customer support, and gaining experience with tools like CRM software. Increasing income may involve taking on additional clients, improving sales or retention skills, or working for companies that offer performance-based bonuses or commissions.

How does a Customer Success Representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

What Is a Customer Success Representative?

A customer success representative is part of the sales or customer service team at a company. As a customer success representative, it is your job to improve customer retention and increase upsells or referrals by ensuring customer satisfaction. Your duties include responding to customer inquiries, managing customer accounts, and resolving issues with the help of upper management. This career requires a thorough understanding of your company’s business model and products as well as the customers they typically attract. Additional qualifications are customer service experience and strong communication skills. Some employers prefer candidates with at least a bachelor’s degree in a relevant field.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

What are Customer Success Representatives?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.
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Customer Success Representative jobs near you
Customer Success Representative

Customer Success Representative

Chesapeake Search Partners

Richmond, VA • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

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Job description

Chesapeake Search Partners is partnering with a leading provider of public safety and emergency preparedness solutions to identify a Customer Success Representative (CSR). This individual will serve as a key partner to customers and the outside sales team, providing exceptional service, coordinating order fulfillment, resolving customer issues, and supporting sales initiatives.


The ideal candidate is customer-focused, resourceful, and highly organized, with the ability to manage multiple priorities, solve problems, and collaborate effectively in a fast-paced environment.


This is a fully onsite opportunity in Richmond, VA.


Key Responsibilities

  • Act as a primary point of contact for customers and outside sales representatives, delivering responsive support and solutions.
  • Manage inquiries related to pricing, products, inventory, order status, freight, lead times, and claims.
  • Process orders, prepare quotes, and support bid opportunities while ensuring accuracy and timely follow-through.
  • Track orders from placement through delivery, proactively communicating updates and resolving issues.
  • Partner with internal teams and vendors to address customer needs and drive successful outcomes.
  • Source products and identify practical solutions that balance customer expectations with business objectives.
  • Maintain accurate records within the ERP system and document customer interactions.
  • Contribute to process improvements that enhance customer experience and operational efficiency.


Qualifications

  • High school diploma or GED required.
  • 2-5 years of experience supporting customers, sales teams, or accounts within a distribution, wholesale, or supply-chain organization.
  • Strong communication, organization, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
  • Comfortable navigating customer issues, setting expectations, and providing proactive updates.
  • Proficiency with Microsoft Office; ERP experience is a plus (Epicor Prophet 21 preferred).
  • Self-motivated team player with a customer-first mindset.