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Customer Success Representative Jobs (NOW HIRING)

Planet Networks

Customer Success Representative

Newton, NJ · On-site

$20 - $30/hr

As a Customer Success Representative, you will provide technical and account related support to customers for internet services, including troubleshooting, supporting installations from the backend ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

JOB SUMMARY The Customer Success Representative (CSR) position will be responsible developing and maintaining a successful relationship for their assigned Clients. The CSR is the face of Brite for ...

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Customer Success Representative information

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How much do customer success representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Customer Success Representative can earn $2,000 a week by working full-time, often requiring strong communication skills, experience with customer management tools, and a performance-based pay structure that may include commissions or bonuses. Achieving this income level typically involves handling a high volume of accounts, providing excellent service, and possibly working overtime or during peak hours. Building expertise in the role and demonstrating consistent results can help increase earning potential within remote customer support positions.

What jobs pay 4000 a week without a degree?

A Customer Success Representative typically earns between $500 and $1,500 per week, depending on experience and company. Jobs that pay $4,000 weekly without a degree are rare and often involve high commissions or sales roles such as real estate agents, certain sales managers, or specialized trades like commercial pilots or skilled trades, which may require certifications or extensive training. These roles often rely on performance, skills, and experience rather than formal education.

How does a Customer Success Representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with performance bonuses and benefits.

What Is a Customer Success Representative?

A customer success representative is part of the sales or customer service team at a company. As a customer success representative, it is your job to improve customer retention and increase upsells or referrals by ensuring customer satisfaction. Your duties include responding to customer inquiries, managing customer accounts, and resolving issues with the help of upper management. This career requires a thorough understanding of your company’s business model and products as well as the customers they typically attract. Additional qualifications are customer service experience and strong communication skills. Some employers prefer candidates with at least a bachelor’s degree in a relevant field.

What does a customer success representative do?

A customer success representative helps clients use a company's products or services effectively, ensuring customer satisfaction and retention. They handle inquiries, provide support, and may use customer relationship management (CRM) tools to track interactions and issues. Strong communication skills and product knowledge are essential for this role.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

What are Customer Success Representatives?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.
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Customer Success Representative jobs near you
Infographic showing various Customer Success Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Success Representative

Customer Success Representative

EBSCO Information Services

Birmingham, AL • Remote

Other

Posted 11 days ago

Job description

Headquartered in Birmingham, Alabama, Moultrie (www.moultrie.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven - hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.

We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team

Job Summary

Moultrie is seeking a loyal, energetic, goal-oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers.

As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, social media, and text, these are not the primary focus of the role. We are seeking a candidate with excellent attention to detail, problem-solving skills, and communication abilities.

You must also be self-motivated, have an excellent work ethic, and be able to work both independently and as part of a team. We are seeking professionals who are adaptable to evolving products, tools, and services and are flexible while working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing our product knowledge and expertise.

This is a great opportunity to be a part of a growing Customer Success team in a dynamic environment!

Job Responsibilities
  • Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary
  • Quickly become an expert in the Moultrie product suite
  • Resolve customer inquiries
  • Maintain a quality rating by following procedures and acting in the customers' best interests Record all interactions with customers in the provided CRM system
  • Meet evolving department goals and metrics
  • Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
  • Resolve routine problems and communicate solutions or requested information to the customer
  • Maintains an active attendance record throughout the course of this position with little to no tardies.
Job Requirements
  • High school diploma, GED, or college-level education
  • MUSThave aminimum of 2+ years of Customer Service experienceproviding support in aREMOTEenvironment
  • Comfortable managing both phone and messaging queue conversations
  • Remote experience handling technical troubleshooting and issue resolution
  • MUST be able to work a flexible scheduleincluding evenings and weekends
  • Ability to work in a remote setting with a reliable internet connection
  • Great communication skills, internally with team members and externally with customers
  • Strong time-management skills
  • Goal-oriented mindset
  • Leads by example using a proactive approach to provide optimal customer support

Preferred Skills 

  • College degree
  • Experience working with Zendesk or a similar CRM system
  • Appreciation for the outdoors
  • Coachable, empathetic mindset
  • Ability to multitask
Essential Job Function
  • Outstanding organizational, interpersonal and communication (written and verbal) skills
  • Good problem-solving skills and ethical behavior
  • Unwavering Attendance Record
  • Must maintain confidentiality
  • May require sitting for long periods of time
  • Works in a team-oriented environment 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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