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Customer Success Representative Jobs (NOW HIRING)

1Huddle

Customer Success Rep

Newark, NJ

Customer Success Rep This job is based in Newark, NJ in our HQ at 550 Broad Street. Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by ...

1Huddle

Customer Success Rep

Newark, NJ

Customer Success Rep This job is based in Newark, NJ in our HQ at 550 Broad Street. Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by ...

TMI ACQUISITION LLC

Customer Success Rep

Scottsdale, AZ · On-site

A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...

TMI ACQUISITION LLC

Customer Success Rep

Tucson, AZ · On-site

A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...

1Huddle

Customer Success Rep

Newark, NJ · On-site

... Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

JOB SUMMARY The Customer Success Representative (CSR) position will be responsible developing and maintaining a successful relationship for their assigned Clients. The CSR is the face of Brite for ...

Planet Networks

Customer Success Representative

Newton, NJ · On-site

$20 - $30/hr

As a Customer Success Representative, you will provide technical and account related support to customers for internet services, including troubleshooting, supporting installations from the backend ...

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Customer Success Representative information

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How much do customer success representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a customer success representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

Is customer success a good career?

Customer Success Representatives focus on building relationships with clients to ensure satisfaction and retention, often requiring strong communication and problem-solving skills. The role can offer career growth into management or specialized areas, with opportunities across various industries. It is generally considered a stable and rewarding career path for those interested in client interaction and support.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

What is a customer success representative?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.
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Customer Success Representative jobs near you
Infographic showing various Customer Success Representative job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Rep

1Huddle

Newark, NJ

Full-time

Re-posted 15 days ago

Job description

Customer Success Rep This job is based in Newark, NJ in our HQ at 550 Broad Street. Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees. With our game based training platform companies convert boring training material into competitive training games that are proven to increase sales performance. 1Huddle engages employees through daily training games that companies can customize to their brand and be played in under 5 minutes a day. Clients including: Audible, FASTSIGNS, Madison Square Garden, Golden State Warriors, Hand and Stone, New York Mets, Loews Hotels, Los Angeles Dodgers and more. We power the people that power teams. Featured on Fox News, CNN, Huff Post, Bloomberg & The Wall Street Journal. Job Description Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer's success! Essential Roles & Responsibilities: Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform. Logging client issues in our tracking system. Solving client issues when you can; otherwise escalating issues accordingly. Learning the basics of our complete game platform. Contributing to the success of our clients by helping them get the most out of our platform. Work local and national marketing events. Build relationships to provide repeat business and excellent customer service Manage multiple relationships well Build rapport with customers and prospects Miscellaneous duties as assigned by Executive Team Qualifications Have a friendly and professional telephone manner Excellent leadership and motivational skills Display an outstanding ability to listen well Work well in a team environment Effectively express ideas verbally and in writing Independently take action beyond what is called for Demonstrate a positive attitude Passion for helping customers get what they need Additional Information Play the game to learn more and see if you got what it takes to join the team at 1Huddle. For download instructions, view the PDF or below image. All employees are required to be vaccinated.

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